Elevate Your Escapes
Splendid Vacations
- Office In:
- Size:
- 10-20 employees (Founded in 2023)
- Tour Types:
- Custom mid-range & luxury tours that can start every day
- Destinations:
- Price Range:
- $120 to $900 per person per day (USD, excl. int'l flights)
for a custom tour
Your request will be sent directly to the operator
If preferred, you can contact the operator directly
Reviews
Email Ireyn | 20-35 years of age | Experience level: 2-5 safaris
Excellent services & best tour operator ... We had a great trip organized
The trip was wonderful - lots of great memories were made. All the arrangements ( hotels, cab transfers) went as planned.....Thank you for your recommendation and putting the trip together. The resort was absolutely beautiful. The infinity rooms food and pools, the palm trees in the main pool,exceeded expectations. Very easy to get in and out, transportation efficient. You did a great job!! Big time pressure on you, trying to make sure the trip meets the expectations for the money.
Email Lynda | 20-35 years of age | Experience level: 2-5 safaris
Professional and determined on his work
Splendid vacation is a big company that no one would miss to book a vacation with i really had fun starting from the reception they gave us ,I booked a vacation to diani with them and let me tell you they booked us the best hotel in diani where by it felt good and fancy everything was on point until the last day .I really want to thank the whole organization of Splendid vacation for the good work and i promised my self to be booking my travels with splendid any day anytime.
FR
Email Laure | 20-35 years of age | Experience level: first safari
Very good experience
We have done this trip in family (4 adults) and we really appreciated all the communication and the flexibility and good advices of Splendid Vacation before the trip. We loved the car, the hotels and the itinerary. We saw lots of animals, notably thanks to our driver. It was an amazing trip, unforgettable !!
Nevertheless, on the first game drive day in Masai Mara, our driver was very late without any explanation. It happened that he could not pay the entrance park fees due to an IT problem. We had to pay $800 for us to go into Masai Mara. It is a shame that the agency could not handle it by itself as we had already paid them. But everything has been solved in the end and we have been reimboursed.
When I read the comments it seems that some drivers are very very nice and explain lots of things which was not especially the case for us. But still very good trip!!
I recommend the agency for their availability, flexibility, good value for money and good advices !! Thank you
Email Victoria | 35-50 years of age | Experience level: 2-5 safaris
Great at communicating, unhappy safari guide, poor planning and value for money ,
The communication from splendid was prompt and efficient. Vehicle was robust and well serviced. Driver/tour guide was grumpy and rude at times. Only on the last 1 hour drive of a four day tour decided to share his extensive knowledge. Company grossly misrepresented transit times between parks -2 hours was actually 5/6 hours. Hotels were fantastic.
Reply from Splendid Vacations
Posted on May 4, 2024Hello,
We would like to address the above review as follows;
1. The client booked a 4-Day Tsavo West, Amboseli, and Tsavo East National Park Safari starting from Diani Beach. The booking process was smooth with her daughters, responsible for the safari planning. On Day 1 of the safari, the journey started well, from Diani Beach to Taita Hills and Saltlick Lodge, and we didn't have any complaints from the client. On Day 2, the Southern Region Safari Circuit, which is Tsavo Parks and Amboseli National Park, was experiencing a lot of rain that forced the driver to use the longer route to Amboseli, which is a drive of about 5 hours. The driver decided to ensure the client's safety as our usual route was already flooded because of the long rains, and the driver couldn't afford to risk it as clients' safety comes first. After arriving in Amboseli National Park, the clients checked in at the Ol Tukai Lodge, had a sumptuous lunch, and proceeded for an afternoon game drive. After the game drives, the client contacted us after dinner and informed us that she was not willing to proceed with the safari to Tsavo East National Park the following day because she had back pains. The client insisted on staying in Amboseli National Park on Day 3 rather than going to Tsavo East National Park at no extra cost as they were unwilling to add any cost.
2. Given that the client requested a last-minute change during the night, we asked for the client to wait until the following morning so that we could call the reservations department for the hotel in Tsavo East for the cancellations and credit the amount already paid. On Day 3, the hotel in Tsavo East confirmed that they were not in a position to refund or credit the amount already paid as this was a last-minute cancellation. As a company that focuses on ensuring service quality and client satisfaction to all our guests, we opted to pay for the client's extra night in Ol Tukai Lodge and the park fees for the same day out of pocket, totaling USD 700. The client was not charged for this. We again paid for their train tickets afresh from Emali to Mombasa as we had previously booked them from Voi to Mombasa, and the time frame for cancellation had already expired. After all the changes, the client shared an appreciation message with the company for re-booking the hotels and the train tickets.
3. Alex is one of our best driver guides, as per other reviews. On Day 3, when the client wanted to stay longer in Amboseli, our driver was in communication with the client advising of possible alternatives if Ol Tukai Lodge wouldn't confirm the availability of an extra night at the lodge and just in case the train is full from Emali to Mombasa (given that it was during the Easter Holidays) the client seemed not to agree with the driver of the alternatives provided. She was mad at the hotel reception; even the lodge could confirm she was shouting at the driver. All our driver guides are well-trained and disciplined. They have excellent driving experience, game viewing skills, and vast knowledge about wildlife, birdlife, plants, and authentic cultures of different communities in Kenya. On the same note, we are having a sit down with the driver to understand what transpired up to this situation.
Our company remains committed to offering excellent customer service and continually enhancing the customer experience.