Croy Mara Journey
- Located In:
- Size:
- 1-5 employees (Founded in 2020)
- Member Of:
- Tourism Regulatory Authority & Maasai tour operators
- Tour Types:
- Customizable private tours and fixed group tours
- Destinations:
- Price Range:
- $200 to $1,500 per person per day (USD, excl. int'l flights)
Reviews
CN
Email Terri | 35-50 years of age | Experience level: 2-5 safaris
Terrible experience, be aware of their tricky ways to get you involved
I was in Tanzania when I contacted the lady named Debra who entitled herself the CEO of Croy Marajourney for the first time at the end of July, 2024. After a few talks during which she confirmed to me that the tour would for sure to run, I then made the decision and deposit payment of 671 US dollars by bank transfer on Aug. 2nd to join her group joining tour to Samburu starting on Aug. 8th.
On Aug. 5th, before I left Tanzania I texted her again to make sure everything was going to go as scheduled and told her if the tour cannot make Samburu I would like to spend another week in Tanzania, but she confirmed nothing was going to change.
On Aug. 6th, Debra texted me saying “Let's meet tomorrow to finalize.”, which is very weird for a for-sure-to run-Samburu-tour operator to say.
On Aug. 7th I made my way back to Nairobi and met her at my hotel. The first thing she said to me when we met was the Samburu tour had to be cancelled because the other two clients decided to go to Mombasa and she was only informed four hours ago. Now she would like to arrange me something else instead with the same budget. I believe Debra knew right from the beginning that this tour was not going to run, but still pushed me to pay for the deposit in order to tie me to her company. At that stage, it was impossible to ask for a refund of the deposit because the money had not reached to her account yet according to what she said. In the end, I had to allow Debra to arrange me a private tour to Samburu and made full payment to her among which 200 dollars was again the bank transfer. On departure day Aug. 8th, she promised me a receipt of the total payment when she made her way back to her office, but this never happened. I went on a private safari with no payment receipt, contract, detailed itinerary at all.
On Aug. 9th. the second day of my six-day Safari, Debra started calling me and my driver saying the money I paid through bank transfer amounting to 871 dollars was reversed. She kept calling me in the following days, framing me up this way and ruined my whole tour. The fact is I never reversed the money I sent, which could be proved by police officer later on involved. The bank letter clearly showed that the reason the money got stuck was because of the running of audit of compliance on her account, it really had nothing to do with my side. The last day of my tour Debra tried to get me pay her again in cash by threatening me to leave me in Samburu. By the time I arrived at my hotel in Nairobi, the tourism police was waiting me there and took me right away back to the police station for questioning. In the end I made a duplicate payment of 871 dollars with Debra’s written agreement to reverse it back to me once the money hits her account under the supervision of tourism police. But by now it’s been over two months, this 871 dollars is still nowhere. I had a very awful experience with Kenya because of this lady and what she did to me. Be very aware of this company and never do bank transfers, the deposit you paid means nothing, but can only ties you to this company.
One of the tourisam police is following up my case and a formal complain letter has been sent to Please write to the Tourism Regulartory Authority of Kenya, hope my money will be returned soon.
Email MYR | 20-35 years of age | Experience level: first safari
Not reliable and communicative
We believe we were scammed by Croy Mara.
We booked a sharing safari months ago in June for our trip in October. Since we got in contact she pushed us to pay fast even if we were busy at work. Once we payed... She didn't send more information until the week before to start our journey when I asked for more details about the pick up place and time... Then she said she is not running our safari for that price because no one join so she wanted me to pay extra for a private safari or to cancel and refund. I asked for refund... And never got it. We try to contact and she doesn't reply.
I would give 0 stars if possible.
Never send any money in advance!!!
Email Annabel | 20-35 years of age | Experience level: over 5 safaris
The best safari operator in kenya
I had a 5 days safari with croymara journey's,we had a very knowledgeable guide,our accomodations was on top notch...I will highly recommend a tour with them
Email Linda | 20-35 years of age | Experience level: first safari
Very efficient and reliable
I was generally satisfied with the tour operator who made our safari memorable. Their professionalism, attention to detail, and dedication to customer satisfaction were commendable.
US
Email Scott | 20-35 years of age | Experience level: 2-5 safaris
Incredibly knowledgeable and friendly
Debra is incredibly knowledgeable and friendly. She was our guide for another tour company and we had an amazing time with her. Wishing her the best on her new endeavor. HIGHLY recommend a trip with her, it was truly magical.
Reply from Croy Mara Journey
Posted on Aug 29, 2024Thank you very much for traveling with us.
HU
Email Gabor L. | 20-35 years of age | Experience level: 2-5 safaris
3 days Masai Mara an experience to remember
We went for a three day safari from Nairobi to Masai Mara. The food and the camp was really good. We had a lovely time with our guide Brian. The game drives exceeded our expectations, it is an adventure to remember.
We did have a misunderstanding regarding the costs, but after we managed to clarify it, we had a great time.
Reply from Croy Mara Journey
Posted on Jul 16, 2024Thank you very much Gabor, we appreciate you booking with us.