Reviews

Average User Rating
4.7/5

Rating Breakdown
  • 5 star 11
  • 4 star 0
  • 3 star 0
  • 2 star 0
  • 1 star 1

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Zeng   –  
China CN
Visited: July 2024 Reviewed: Aug 2, 2024

Email Zeng  |  20-35 years of age  |  Experience level: first safari

The review below is the personal opinion of Zeng and not that of SafariBookings.
Luxury Camp Became Ordinary Camp
1/5

Our contract says we stay in Matawi Serengeti Camp in Serengeti, however, when our driver took us to this hotel, the hotel manager said we did not book it. After 3 hours contacting the travel agency, we had to move to Kenzan Tented Camp at 9 p.m., which was horrible sitting in a car in a dark wilderness for an hour. Matawi Serengeti Camp is a very luxury camp, but Kenzan Tented Camp is just a 3-star camp. However, the travel agency said these hotels were the same and refused to compensate even if I showed the rating of the hotels.
Moreover, our car's brakes did not work and we hit a cow. Luckily we did not hurt, but we did not know about the cow because the driver did not stop.

Average User Rating
4.7/5
Rating Breakdown
  • 5 star 11
  • 4 star 0
  • 3 star 0
  • 2 star 0
  • 1 star 1
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