Reviews

Average User Rating
4.9/5

Rating Breakdown
  • 5 star 14
  • 4 star 1
  • 3 star 0
  • 2 star 0
  • 1 star 0

Sort By: Date Most Helpful Rating 1-10 of 15 Reviews
Tracy Tvrdy   –  
United States US
Visited: December 2024 Reviewed: Dec 9, 2024

Email Tracy Tvrdy  |  50-65 years of age  |  Experience level: first safari

Perfect trip with the best itinerary.
5/5

We are just home from our safari with Magical Gorilla Adventures. Everything went perfect! Our guide took such great care of us. Ask for Eddie he was the best. I felt he was a very safe driver. Our mid range lodging was very nice and food was great. Please be prepared for long drives if you want to cover lots of parks as we did. The drives were worth it . Uganda is so much more than just seeing the Gorillas.

Reply from Magical Gorilla Adventures
Reply from Magical Gorilla Adventures
Posted on Dec 10, 2024

Hello Tracy,

Thank you so much for your wonderful review! We're happy to hear that your safari with Magical Gorilla Adventures exceeded your expectations. Eddie is indeed a treasure, and we're glad he made your journey safe and enjoyable. It sounds like you had a fantastic time exploring the parks and experiencing all that Uganda has to offer beyond the gorillas.

Your note about the long drives is invaluable for future travelers planning to cover multiple parks. Thank you for choosing us for your adventure, and we hope to welcome you back on another tour soon!

Warm regards,

Pius

Marion   –  
France FR
Visited: September 2024 Reviewed: Dec 7, 2024

Email Marion  |  35-50 years of age  |  Experience level: first safari

Unforgettable experience!
5/5

Our guide was very thoughtful and give us great inside on the region.
We had the opportunity to see gorillas and whilst travelling around, we stopped in many local places (markets)

Reply from Magical Gorilla Adventures
Reply from Magical Gorilla Adventures
Posted on Dec 10, 2024

Hello Marion,

Thank you for taking the time to leave such a lovely review! We're delighted to hear that your guide provided you with insightful information about the region and that you had the unforgettable experience of seeing the gorillas up close. It sounds like the stops at the local markets added a special touch to your journey, offering a deeper connection to the places you visited.

We appreciate your feedback and are glad that you enjoyed the thoughtful itinerary. We hope to have the opportunity to host you again soon for another memorable adventure!

Best wishes,

Pius

Teresa   –  
United States US
Visited: November 2024 Reviewed: Nov 25, 2024

Email Teresa  |  50-65 years of age  |  Experience level: first safari

Ronnie was very accommodating and informative
5/5

This was my bucket list trip and it was more than I could ask for. We were on a budget but we had wonderful accommodations and private tour. Our guide Ronnie was great ! He took care of everything for us and gave us some additional but I don’t understand what the big height is recommendations, like lion tracking and a river cruise and took us to restaurants for local and traditional cuisine which made our trip even better!!

Reply from Magical Gorilla Adventures
Reply from Magical Gorilla Adventures
Posted on Dec 10, 2024

Hello Teresa,

Thank you for sharing your experience! We're happy to hear that Ronnie helped make your bucket list trip truly memorable. It's great to know that even on a budget, you enjoyed wonderful accommodations and a private tour tailored to your preferences. Ronnie's additional recommendations like lion tracking, boat trips, and exploring local cuisine are part of our commitment to enhancing our guests' experiences.

We appreciate your feedback and are so glad you had a fantastic time. We hope to welcome you back soon for another adventure!

Best regards,

Pius

Dawn   –  
Singapore SG
Visited: August 2024 Reviewed: Sep 10, 2024

Email Dawn  |  50-65 years of age  |  Experience level: 2-5 safaris

Well-organised, friendly and professional
5/5

I booked a 3-day Bwindi Gorilla tour at the very last minute, on the evening before the trip departure from Kampala.
Kawlaw was super efficient and organised the permits, accomodation, driver etc within a couple of hours. All communication was done via WhatsApp.
Payment had to be made online as their office was already closed for the day. I was hesitant to make online payment via a payment gateway I wasn’t familiar with. However, Kawlaw made an effort to meet up with me to explain about the payment gateway, and it was reassuring to be able to put a face to the name.
Edie, the driver/guide, assigned to us was easy-going and knowledgeable. We enjoyed our time with him.
The entire trip went smoothly with no hiccups, which left us able to enjoy the experience with no worries.

Reply from Magical Gorilla Adventures
Reply from Magical Gorilla Adventures
Posted on Dec 10, 2024

Hello Dawn,

Thank you for your kind words and for choosing us for your Bwindi Gorilla tour! We're delighted to hear that our efficiency and professionalism made it possible for you to book and organize your trip at the last minute without any issues. We understand the apprehension that comes with making online payments, especially through unfamiliar gateways, and we're glad we could provide the reassurance you needed.

It's wonderful to know that Edie contributed to your enjoyable and worry-free experience with his easy-going and knowledgeable guidance. We aim to ensure every aspect of our trips goes smoothly, and it sounds like we succeeded with yours.

We truly appreciate your trust in us and hope to create more memorable experiences for you in the future!

Warm regards,

Pius

Laura Bianchini   –  
Italy IT
Visited: August 2024 Reviewed: Aug 29, 2024

Email Laura Bianchini  |  20-35 years of age  |  Experience level: 2-5 safaris

Reactive
5/5

The Gorilla trekking is something amazing, once in a lifetime. The agency help me to adapt the tour to me needs and to buy permits outside working hours.

Reply from Magical Gorilla Adventures
Reply from Magical Gorilla Adventures
Posted on Dec 10, 2024

Hello Laura,

Thank you for sharing your amazing experience with us! We're so glad that the gorilla trekking lived up to its reputation as a once-in-a-lifetime adventure for you. It's wonderful to hear that our team could accommodate your needs and assist with the permits outside of regular working hours to ensure everything was set for your tour.

Your satisfaction is our top priority, and we're thrilled we could help make your adventure seamless and memorable. We hope to have the pleasure of assisting you again on another exciting journey!

Best regards,

Pius

Sharon   –  
United States US
Visited: July 2024 Reviewed: Jul 24, 2024

Email Sharon  |  65+ years of age  |  Experience level: first safari

Responsive, Friendly and Conscientious Tour Operator!
4/5

Magical Gorilla Adventures was amazingly responsive from the onset of planning our trip through the end of our journey. Both Aina and Kolo were accessible at any time with any questions or clarifications that we had. Their pricing was competitive and the itinerary they assembled took into consideration our request to not only see the animals but to also get a flavor for Rwandan and Tanzanian culture (tribes, villages, arts, museums, etc).
The tour itself was great but also pretty rigorous for us (we are active seniors). Lots of riding on bumpy, dusty, rutty roads in Tanzania - for HOURS each day, either on game drives or to get from place to place. By the fourth day of that, we were kind of exhausted from it. But, that's Tanzania.... Rwanda was charming; had better roads, was incredibly clean.
Visiting with the several tribes we had on our itinerary was great, as was the gorilla trekking. We loved the initial game drives in Tanzania, but as mentioned, once we were able to view all the animals (we caught all the Big 5!), we decided to try different activities (waterfall hike, hot springs swim).

Reply from Magical Gorilla Adventures
Reply from Magical Gorilla Adventures
Posted on Jul 28, 2024

Dear Sharon & Michael,

Thank you so much for your kind and detailed review! We are absolutely happy to hear about your positive experience with Magical Gorilla Adventures.

Aina and Kolo are truly dedicated to making every journey special, and it's heartwarming to know that their responsiveness and support made a difference in your trip. We are also glad that our pricing and carefully crafted itinerary met your expectations and provided you with a rich blend of wildlife and cultural experiences.

We appreciate your understanding of the challenges posed by the rugged roads in Tanzania. Your adventurous spirit and resilience as active seniors are truly inspiring! It’s wonderful to hear that you were able to see all the Big 5 and enjoy additional activities like the waterfall hike and hot springs swim after your initial game drives.

Rwanda’s charm and cleanliness, along with your positive experiences with the local tribes and gorilla trekking, bring us immense joy. We aim to create unforgettable memories, and your words reaffirm that we are achieving that goal.

Thank you once again for choosing Magical Gorilla Adventures. We are incredibly grateful for your appreciation and feedback. We hope to have the pleasure of planning another adventure for you in the future!

Kindest Regards,

Pius

Rch   –  
United States US
Visited: June 2024 Reviewed: Jun 25, 2024

Email Rch  |  50-65 years of age  |  Experience level: over 5 safaris

Wonderful agency!
5/5

We just returned from a 9-day private tour of Rwanda. Aina handled all our travel needs and provided excellent service. We started communicating with her several months before our trip. Our main purpose was to see the gorillas, but we also wanted to see what else the country had to offer. Aina understood our travel interests and suggested a wonderful itinerary. All the treks and activities she planned for us were great! She was extremely responsive to all our questions and promptly replied to all our queries. Her rates were competitive and she totally delivered what she outlined and more! Her service was personal and attentive. We had questions after we got to Rwanda, and often texted her while there. She replied promptly and addressed any questions we had. She is very professional and reliable! I would definitely use her services again.

Reply from Magical Gorilla Adventures
Reply from Magical Gorilla Adventures
Posted on Jul 28, 2024

Thank you so much for your glowing review! 🌟 We’re thrilled to hear that you had an amazing 9-day private tour of Rwanda and that Aina provided excellent service. It’s wonderful to know you enjoyed the gorillas and the diverse experiences the country has to offer. Your kind words about Aina’s responsiveness and personalized service mean the world to us. We’re so glad we could make your trip memorable and exceed your expectations. We can’t wait to welcome you back for another adventure soon! 🦍✨🚀

Kindest Regards,

Pius

Stacy James   –  
United States US
Visited: March 2024 Reviewed: Apr 16, 2024

Email Stacy James  |  50-65 years of age  |  Experience level: over 5 safaris

Extremely helpful and arranged everything needed for a fantastic trip!
5/5

Magical Gorilla Adventures were so helpful in planning a trip to the Rwenzori mountains to trek as well as visit the mountain gorillas in Bwindi. Aina was extremely patient with us as our dates changed and it was touch and go whether we were going to make the trip happen or not. They organized it from the point of pick up in Kigali, arranged accommodations along the way and also the hike to the Rwenzoris. Ronnie was our driver and took absolute care of us the entire way. He provided anything that we needed to keep us happy and comfortable along the way and was the perfect blend of friendly and professional. Accommodations were great, service was fantastic the entire time and we had a great time!

Reply from Magical Gorilla Adventures
Reply from Magical Gorilla Adventures
Posted on Apr 18, 2024

Stacy, thank you for sharing your experience with Magical Gorilla Adventures! We're thrilled to hear that we provided you with exceptional service throughout your trip to the Rwenzori mountains and Bwindi to visit the mountain gorillas. It's wonderful to know that despite the uncertainties surrounding your dates, we remained patient and ensured that everything was organized seamlessly.

We're glad you enjoyed the accommodations and that the service exceeded your expectations throughout your entire adventure. Thank you for choosing Magical Gorilla Adventures, and we hope to welcome you back for another unforgettable experience in the future!

Regards,

Pius

Rachel   –  
Zambia ZM
Visited: March 2024 Reviewed: Apr 5, 2024

Email Rachel  |  35-50 years of age  |  Experience level: over 5 safaris

Understanding, professional and accommodating.
5/5

This was part solo trip and part trip with a friend. We started with a gorilla trek in Bwindi which for me was a dream come tru and then went on to trekking the Ruwenzori's and climbin Margerita Peak. It was an amazing trip, the hike was physically and mentally challanging but exactly what I wanted. Aina was so helpful with all my questions and out together the perfect package for me. I can't say enough good things about Uganda, I am highly impressed. Thanks also to Ronnie our guide to took up around, stopping wherevere we needed to and makking sure all was in order. I can't wait to go back, Rachel, Zambia.

Reply from Magical Gorilla Adventures
Reply from Magical Gorilla Adventures
Posted on Apr 7, 2024

Hello Rachel,

Thank you so much for taking the time to share your experience with us! We're thrilled to hear that your adventure, starting with the gorilla trek in Bwindi and culminating in the exhilarating climb up Margerita Peak, was everything you dreamed of and more. It's heartening to know that Aina was able to assist you thoroughly and tailor the perfect package to meet your needs.

Your kind words about Uganda echo our own sentiments about this beautiful country, and we're glad you found it as impressive as we do. Ronnie, like all our guides, is dedicated to making each trip special, and he'll be delighted to know he succeeded in making your journey memorable.

We're already looking forward to welcoming you back for another adventure. Until then, we wish you many more travels and experiences that are as fulfilling as this one was.

Best Regards,

Pius

Nora   –  
United Arab Emirates AE
Visited: February 2024 Reviewed: Mar 7, 2024

Email Nora  |  20-35 years of age  |  Experience level: 2-5 safaris

Magical Gorilla Adventures is a trustworthy company that never disappoints.
5/5

The trip was absolutely amazing! We had the best time, the activities were all amazing and everything was planned down to the wire. We did not have a single issue, everything was taken care of. The assigned driver (Juvenal) was also phenomenal. He did not leave our side until everything was taken care of and he also gave us plenty of space.
The company is super reliable and flexible, they always responded straightaway when I texted them about something.
The hotels, the food and the hospitality was one of a kind.
We did a 6 days trip in Rwanda which is not the cheapest holiday but the value for money is totally worth it. The days were so well organized that if we had intense hiking during the day more time was made available to rest in the evenings in the beautiful hotels.
To sum up I highly recommend the Magical Gorilla Adventures.

Reply from Magical Gorilla Adventures
Reply from Magical Gorilla Adventures
Posted on Mar 10, 2024

Hello Nora,

Thank you so much for your kind words and for taking the time to share your experience with Magical Gorilla Adventures. We're thrilled to hear that your 6-day trip in Rwanda was nothing short of amazing. It's wonderful to know that Juvenal, your driver, made such a positive impact on your journey, providing both attentive support and the right amount of privacy.

We pride ourselves on our reliability, flexibility, and quick response times, so we're glad these aspects stood out to you. Your satisfaction with the accommodations, cuisine, and overall hospitality fills us with immense pride.

Hearing that you found the trip to be great value for money, despite it not being the cheapest option, is especially gratifying. We aim to meticulously organize each day to ensure a balance between adventure and relaxation, so it's rewarding to know this was effectively achieved.

Your recommendation means the world to us, and we look forward to the opportunity to welcome you on another adventure in the future. Thank you for choosing Magical Gorilla Adventures!

Best regards,

Pius

Average User Rating
4.9/5
Rating Breakdown
  • 5 star 14
  • 4 star 1
  • 3 star 0
  • 2 star 0
  • 1 star 0
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