Reviews

Average User Rating
4.9/5

Rating Breakdown
  • 5 star 11
  • 4 star 1
  • 3 star 0
  • 2 star 0
  • 1 star 0

Sort By: Date Most Helpful 1-10 of 11 Reviews
Shane Moore   –  
United States US
Visited: March 2023 Reviewed: Jan 13, 2024

Email Shane Moore  |  35-50 years of age  |  Experience level: first safari

Greatest adventure ever!
5/5

This was an incredible adventure! The communication was great all the way through! Staying at the bush camp was a memory we will never forget!

Reply from Magical Gorilla Adventures
Reply from Magical Gorilla Adventures
Posted on Jan 15, 2024

Dear Shane,

Thank you so much for your enthusiastic feedback! We're thrilled to hear that you had the "Greatest adventure ever" with us. It's wonderful to know that the communication throughout your journey met your expectations and that your stay at the bush camp created unforgettable memories. Your positive experience is exactly what we strive for with every adventure we organize.

Looking forward to your next great adventure with us!

Warm regards,

Pius

Suzi Siegel   –  
United States US
Visited: November 2022 Reviewed: Feb 3, 2024

Email Suzi Siegel  |  50-65 years of age  |  Experience level: 2-5 safaris

fantastic
5/5

total professionalism, great value, wonderful driver, the perfect adventure

Reply from Magical Gorilla Adventures
Reply from Magical Gorilla Adventures
Posted on Feb 13, 2024

Thank you so much, Suzi, for your kind words! We're thrilled to hear you enjoyed your adventure with us. Our team strives for professionalism and aims to provide great value and experiences. Your praise for our driver and the overall adventure means a lot to us. We look forward to welcoming you on another journey soon!

Regards,

Pius

Christian Viggo Petersen   –  
Denmark DK
Visited: July 2019 Reviewed: Feb 7, 2024

Email Christian Viggo Petersen  |  65+ years of age  |  Experience level: 2-5 safaris

Super
5/5

We had a great trip to Uganda and everything worked as it should. Magical Gorilla Adventures had planned the trip perfectly and the staff were helpful throughout the trip. Even when the tour had to be changed along the way, there were no sour faces from our guide. Robert, our guide, in addition to having a handle on the practicalities, was also a good guide in terms of telling us about everyday life in Uganda. He definitely helped to make the trip perfect. We can only encourage everyone to use the company.
Lene and Christian from Denmark.

Reply from Magical Gorilla Adventures
Reply from Magical Gorilla Adventures
Posted on Feb 13, 2024

Lene and Christian, thank you so much for sharing your wonderful experience with us in Uganda. We're delighted to hear that everything went smoothly and that Robert was able to enhance your journey with his insights and flexibility. Your recommendation means the world to us, and we're thrilled we could contribute to making your trip perfect. We look forward to the opportunity of arranging another memorable adventure for you or anyone looking to explore with us. Warmest regards from the Magical Gorilla Adventures team!

Regards,

Pius

David   –  
Italy IT
Visited: February 2024 Reviewed: Feb 24, 2024

Email David  |  35-50 years of age  |  Experience level: over 5 safaris

Amazing experience with Gorillas
5/5

From the first contact Aina was fantastic! Quick, precise and kind. The whole tour was well organised, the guide very nice and helpful! I recommend this tour operator to everyone to go see gorillas and visit Uganda!

Reply from Magical Gorilla Adventures
Reply from Magical Gorilla Adventures
Posted on Feb 27, 2024

Hello David,

Thank you so much for taking the time to share your wonderful experience with us! We are thrilled to hear that you had an amazing gorilla trekking adventure and found our service to be up to your expectations.

Aina, along with the rest of our team, is dedicated to providing a seamless and enjoyable experience for all our guests, and it's heartening to know that we were able to make your tour memorable. We take great pride in our guides who are not only knowledgeable but also go above and beyond to assist our guests.

Your recommendation means the world to us, and we are grateful for the opportunity to have been a part of your journey in Uganda. It's feedback like yours that inspires us to continuously improve and provide the best experiences possible.

We look forward to welcoming you back for another adventure, perhaps to explore more of Uganda's stunning landscapes and wildlife. Until then, we wish you all the best in your future travels!

Warmest Regards,

Pius

Nora   –  
United Arab Emirates AE
Visited: February 2024 Reviewed: Mar 7, 2024

Email Nora  |  20-35 years of age  |  Experience level: 2-5 safaris

Magical Gorilla Adventures is a trustworthy company that never disappoints.
5/5

The trip was absolutely amazing! We had the best time, the activities were all amazing and everything was planned down to the wire. We did not have a single issue, everything was taken care of. The assigned driver (Juvenal) was also phenomenal. He did not leave our side until everything was taken care of and he also gave us plenty of space.
The company is super reliable and flexible, they always responded straightaway when I texted them about something.
The hotels, the food and the hospitality was one of a kind.
We did a 6 days trip in Rwanda which is not the cheapest holiday but the value for money is totally worth it. The days were so well organized that if we had intense hiking during the day more time was made available to rest in the evenings in the beautiful hotels.
To sum up I highly recommend the Magical Gorilla Adventures.

Reply from Magical Gorilla Adventures
Reply from Magical Gorilla Adventures
Posted on Mar 10, 2024

Hello Nora,

Thank you so much for your kind words and for taking the time to share your experience with Magical Gorilla Adventures. We're thrilled to hear that your 6-day trip in Rwanda was nothing short of amazing. It's wonderful to know that Juvenal, your driver, made such a positive impact on your journey, providing both attentive support and the right amount of privacy.

We pride ourselves on our reliability, flexibility, and quick response times, so we're glad these aspects stood out to you. Your satisfaction with the accommodations, cuisine, and overall hospitality fills us with immense pride.

Hearing that you found the trip to be great value for money, despite it not being the cheapest option, is especially gratifying. We aim to meticulously organize each day to ensure a balance between adventure and relaxation, so it's rewarding to know this was effectively achieved.

Your recommendation means the world to us, and we look forward to the opportunity to welcome you on another adventure in the future. Thank you for choosing Magical Gorilla Adventures!

Best regards,

Pius

Rachel   –  
Zambia ZM
Visited: March 2024 Reviewed: Apr 5, 2024

Email Rachel  |  35-50 years of age  |  Experience level: over 5 safaris

Understanding, professional and accommodating.
5/5

This was part solo trip and part trip with a friend. We started with a gorilla trek in Bwindi which for me was a dream come tru and then went on to trekking the Ruwenzori's and climbin Margerita Peak. It was an amazing trip, the hike was physically and mentally challanging but exactly what I wanted. Aina was so helpful with all my questions and out together the perfect package for me. I can't say enough good things about Uganda, I am highly impressed. Thanks also to Ronnie our guide to took up around, stopping wherevere we needed to and makking sure all was in order. I can't wait to go back, Rachel, Zambia.

Reply from Magical Gorilla Adventures
Reply from Magical Gorilla Adventures
Posted on Apr 7, 2024

Hello Rachel,

Thank you so much for taking the time to share your experience with us! We're thrilled to hear that your adventure, starting with the gorilla trek in Bwindi and culminating in the exhilarating climb up Margerita Peak, was everything you dreamed of and more. It's heartening to know that Aina was able to assist you thoroughly and tailor the perfect package to meet your needs.

Your kind words about Uganda echo our own sentiments about this beautiful country, and we're glad you found it as impressive as we do. Ronnie, like all our guides, is dedicated to making each trip special, and he'll be delighted to know he succeeded in making your journey memorable.

We're already looking forward to welcoming you back for another adventure. Until then, we wish you many more travels and experiences that are as fulfilling as this one was.

Best Regards,

Pius

Stacy James   –  
United States US
Visited: March 2024 Reviewed: Apr 16, 2024

Email Stacy James  |  50-65 years of age  |  Experience level: over 5 safaris

Extremely helpful and arranged everything needed for a fantastic trip!
5/5

Magical Gorilla Adventures were so helpful in planning a trip to the Rwenzori mountains to trek as well as visit the mountain gorillas in Bwindi. Aina was extremely patient with us as our dates changed and it was touch and go whether we were going to make the trip happen or not. They organized it from the point of pick up in Kigali, arranged accommodations along the way and also the hike to the Rwenzoris. Ronnie was our driver and took absolute care of us the entire way. He provided anything that we needed to keep us happy and comfortable along the way and was the perfect blend of friendly and professional. Accommodations were great, service was fantastic the entire time and we had a great time!

Reply from Magical Gorilla Adventures
Reply from Magical Gorilla Adventures
Posted on Apr 18, 2024

Stacy, thank you for sharing your experience with Magical Gorilla Adventures! We're thrilled to hear that we provided you with exceptional service throughout your trip to the Rwenzori mountains and Bwindi to visit the mountain gorillas. It's wonderful to know that despite the uncertainties surrounding your dates, we remained patient and ensured that everything was organized seamlessly.

We're glad you enjoyed the accommodations and that the service exceeded your expectations throughout your entire adventure. Thank you for choosing Magical Gorilla Adventures, and we hope to welcome you back for another unforgettable experience in the future!

Regards,

Pius

Rch   –  
United States US
Visited: June 2024 Reviewed: Jun 25, 2024

Email Rch  |  50-65 years of age  |  Experience level: over 5 safaris

Wonderful agency!
5/5

We just returned from a 9-day private tour of Rwanda. Aina handled all our travel needs and provided excellent service. We started communicating with her several months before our trip. Our main purpose was to see the gorillas, but we also wanted to see what else the country had to offer. Aina understood our travel interests and suggested a wonderful itinerary. All the treks and activities she planned for us were great! She was extremely responsive to all our questions and promptly replied to all our queries. Her rates were competitive and she totally delivered what she outlined and more! Her service was personal and attentive. We had questions after we got to Rwanda, and often texted her while there. She replied promptly and addressed any questions we had. She is very professional and reliable! I would definitely use her services again.

Reply from Magical Gorilla Adventures
Reply from Magical Gorilla Adventures
Posted on Jul 28, 2024

Thank you so much for your glowing review! 🌟 We’re thrilled to hear that you had an amazing 9-day private tour of Rwanda and that Aina provided excellent service. It’s wonderful to know you enjoyed the gorillas and the diverse experiences the country has to offer. Your kind words about Aina’s responsiveness and personalized service mean the world to us. We’re so glad we could make your trip memorable and exceed your expectations. We can’t wait to welcome you back for another adventure soon! 🦍✨🚀

Kindest Regards,

Pius

Laura Bianchini   –  
Italy IT
Visited: August 2024 Reviewed: Aug 29, 2024

Email Laura Bianchini  |  20-35 years of age  |  Experience level: 2-5 safaris

Reactive
5/5

The Gorilla trekking is something amazing, once in a lifetime. The agency help me to adapt the tour to me needs and to buy permits outside working hours.

Dawn   –  
Singapore SG
Visited: August 2024 Reviewed: Sep 10, 2024

Email Dawn  |  50-65 years of age  |  Experience level: 2-5 safaris

Well-organised, friendly and professional
5/5

I booked a 3-day Bwindi Gorilla tour at the very last minute, on the evening before the trip departure from Kampala.
Kawlaw was super efficient and organised the permits, accomodation, driver etc within a couple of hours. All communication was done via WhatsApp.
Payment had to be made online as their office was already closed for the day. I was hesitant to make online payment via a payment gateway I wasn’t familiar with. However, Kawlaw made an effort to meet up with me to explain about the payment gateway, and it was reassuring to be able to put a face to the name.
Edie, the driver/guide, assigned to us was easy-going and knowledgeable. We enjoyed our time with him.
The entire trip went smoothly with no hiccups, which left us able to enjoy the experience with no worries.

Average User Rating
4.9/5
Rating Breakdown
  • 5 star 11
  • 4 star 1
  • 3 star 0
  • 2 star 0
  • 1 star 0
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