Reviews
Email Norbert | 35-50 years of age | Experience level: first safari
Pushy, not keeping the itenary, not keeping agreements
The safari experience was perfect. We saw all the big 5’s and lot of animals. However Frederic the tour operator was very annoying with his pushy style, and also he changed the itinerary but he forgot to say it. Our price was $650*2, we paid the deposit which was $200, and when we paid the rest in Euro they overcharged us with $25. And when we realized he put us in a cheaper group and ask for refund he started to negotiate and when we agreed after 3 times he started again, he forced us if we don’t give 5* for him we don’t get back the difference, and we got the refund almost a day after, when I told him he will get one star if he won’t pay it back. Hopefully the operator will learn from his faults and mistakes.
Reply from Fantastic Adventure Safaris
Posted on Sep 26, 2024Jambo Naorbert,
Thank you very much for sharing your wonderful experience with us during your 4 days Mara Nakuru ,to start with, its good you have admit that your experience was fantastic even though there was loopholes which is needed to work on, honestly the exchange rate $ $ to Euros due vary with market rate, if may be on your traveling date the exchange rate was lower or higher which made you to loose $25 , I want to politely advice you that it was not our fault, we don't have control over market rate, besides that, when comes to your refund ,we finalized everything with you around 9pm and the following day which was your last day, I talk with your guide and you were having your money after game drive in Nakuru before lunch time.
Once again thank you for choosing Fantastic Adventure Africa safaris, I hope to serve you again.
Bye,
Fredrick Otieno
Fantastic Africa safaris
Nairobi.
HU
Email Barbara | 35-50 years of age | Experience level: first safari
4 days safari
Amaizing safari, we saw all the Big5 and meny other spaciuos from very near
Reply from Fantastic Adventure Safaris
Posted on Sep 26, 2024Jambo Barbara,
Thank you very much for sharing your wonderful experience with us during your safari, we are happy to saver you again.
Regards
Fredrick Otieno
Owner & Founder.
NP
Email Neha | 20-35 years of age | Experience level: first safari
Very friendly staffs to deal with,they listen to your inputs and prepare their proposals accordingly
They provide service according to your budget and propose the requirements of the tour as per ones need
Reply from Fantastic Adventure Safaris
Posted on Sep 17, 2024Jambo Neha,
Greetings from everyone at Fantsatic Adventure Africa safaris trusting that you are well.
Fantastica Adventure safaris ,appreciates you for giving us the opportunity to book your memorable safari. Thank you for commending on:
(i) Fredrick - your able tour manager who was super fast to accommodate you and keep you informed all the time.
(ii) Your guide - your amazing tour guide was very professional and excellent driver guide. Hes has appreciated your comment
(iii) We also appreciate for your comments on masai mara - such information is very vital to prospective discerning travelers.
Once again many thanks as we look forward to your next safari with us!
NP
Email Adhrit | under20 years of age | Experience level: first safari
Organized and attentive to the details requested by customers
Very informative tour guide and tried very hard to spot animals during the safari
Reply from Fantastic Adventure Safaris
Posted on Sep 18, 2024Jambo Adhrit,
Thank you for booking and experiencing your Kenya safari with Fantastic Adventure Kenya Safaris.
We are excited about your satisfaction on the 3 Maasai Mara safari. A safari literally means journey, and the long drives with plenty of game viewing drives form the essence of an African safari.
Thank you for acknowledging our team who took good care of you and made sure that you made the most of your time in the parks. We agree that our private safari tours give our guests the freedom to choose what they want to pursue in their own timing, thus allowing flexibility.
Until your next visit to Kenya..Kwaheri!
Fredrick Otieno Alang'o
Director Fantastic Adventure safaris
Nairobi Kenya .
NP
Email Aashish | 35-50 years of age | Experience level: first safari
Their exceptional attention to detail and personalized service made every aspect of the tour superb
Exceptional service made our trip extraordinary every detail was flawlessly executed, ensuring a seamless and memorable experience throughout
Reply from Fantastic Adventure Safaris
Posted on Sep 17, 2024Dear Aashish,
Thank you for your amazing review on your first safari experience. Fantsatic Adventure Kenya Safaris' goal is to continue putting smiles on the faces, and amazing memories in the minds of each and every one of our safari trip customers. We believe we put a smile on yours too after visiting Maasai Mara☺
Every tour we create and plan is meant to meet your specific needs and preferences. A private tour will ensure that you get the best of the safari in your own safari vehicle and staying in your choice of accommodation. Flexibility, customisation and freedom is guaranteed.
Thank you for appreciating the services given by your professional and friendly tour guide.
On your next safari we look forward to showing you more of our beautiful country Kenya, & the rest of East Africa!
Asante Sana!
JP
Email hajime | 20-35 years of age | Experience level: first safari
best guide
i had many different experiences on one tour.
i can meet the Big 5 on safari, and when i look at the animals in the savannah, i can feel the heartbeat of the earth.
Reply from Fantastic Adventure Safaris
Posted on Sep 17, 2024Jambo hajime,
When you reach out to Fantatstic Africa adventure safaris, you get a team to help you with regards to arranging and making your dream holiday. A team entrusted to building your itinerary and ensure that all arrangements run as seamlessly as possible. From the tour manager to your tour guide & driver, we appreciate their professionalism & consistent communication.
It is their experience that puts all the pieces of your safari in place.
We look forward to hosting you again!
Thank you,
Fredrick Fantastic Adventure safaris
Nairobi.