Reviews
Email Norbert | 35-50 years of age | Experience level: first safari
Pushy, not keeping the itenary, not keeping agreements
The safari experience was perfect. We saw all the big 5’s and lot of animals. However Frederic the tour operator was very annoying with his pushy style, and also he changed the itinerary but he forgot to say it. Our price was $650*2, we paid the deposit which was $200, and when we paid the rest in Euro they overcharged us with $25. And when we realized he put us in a cheaper group and ask for refund he started to negotiate and when we agreed after 3 times he started again, he forced us if we don’t give 5* for him we don’t get back the difference, and we got the refund almost a day after, when I told him he will get one star if he won’t pay it back. Hopefully the operator will learn from his faults and mistakes.
Reply from Fantastic Adventure Safaris
Posted on Sep 26, 2024Jambo Naorbert,
Thank you very much for sharing your wonderful experience with us during your 4 days Mara Nakuru ,to start with, its good you have admit that your experience was fantastic even though there was loopholes which is needed to work on, honestly the exchange rate $ $ to Euros due vary with market rate, if may be on your traveling date the exchange rate was lower or higher which made you to loose $25 , I want to politely advice you that it was not our fault, we don't have control over market rate, besides that, when comes to your refund ,we finalized everything with you around 9pm and the following day which was your last day, I talk with your guide and you were having your money after game drive in Nakuru before lunch time.
Once again thank you for choosing Fantastic Adventure Africa safaris, I hope to serve you again.
Bye,
Fredrick Otieno
Fantastic Africa safaris
Nairobi.
HU
Email Barbara | 35-50 years of age | Experience level: first safari
4 days safari
Amaizing safari, we saw all the Big5 and meny other spaciuos from very near
Reply from Fantastic Adventure Safaris
Posted on Sep 26, 2024Jambo Barbara,
Thank you very much for sharing your wonderful experience with us during your safari, we are happy to saver you again.
Regards
Fredrick Otieno
Owner & Founder.