Lets Go Travel Uniglobe
- Located In:
- Size:
- 10-20 employees (Founded in 1979)
- Member Of:
- IATA, KATO & KATA
- Tour Types:
- Custom mid-range & luxury tours that can start every day
- Destinations:
- Price Range:
- $115 to $650 per person per day (USD, excl. int'l flights)
Reviews
Email lll | 35-50 years of age | Experience level: first safari
Incompetent at best, likely misleading, possibly even scamming
We are based in Nairobi but arranged a safari to the Masai Mara with transportation, accommodation and game drives. The travel agent did not disclose all of the fees, and, we're not sure, but suspect there may be some kind of kick-back scam. Were were also mislead us about the quality and type of safari vehicle, and then tried to back-date an email (which, of course, doesn't work), to try to "prove" we were given the information up front (we were not). The same vehicle was used to drive from Nairobi to the Mara as was used for the game drives. At least two of the seat belts were not functioning, and the ones that did clip were questionable if they would hold during an accident because they were so worn out. The vehicle was fine for the game drives, but certainly not a safe way to travel on Kenyan roads, particularly on the escarpment road with heavy truck traffic, lots of potholes, passing, and no guard rails. That said, the driver/guide was good.
Strongly recommend against booking with this company because of questionable ethics.
Reply from Lets Go Travel Uniglobe
Posted on Nov 14, 2019We would like to thank the client here for the feedback and apologize for inconveniences caused. We have since followed up on your booking from our safari planner and the safari guide and have pin pointed where the miscommunication happened that led to your being disappointed by us. We, Lets Go Travel have been in the business for 40 years and it is our aim to meet our clients expectations and never our intention to leave a client ill-tasted on our services.
We have been in contact with our client here, and have sought to clarify the miss happenings of this safari. We strive to deliver what we promise and we do look forward to working with this and other clients to continue to live up to our quality standards and delivery, offering sustainable inclusive safari experiences.
Thank you,
Lets Go Travel Management