Lets Go Travel Uniglobe
- Located In:
- Size:
- 10-20 employees (Founded in 1979)
- Member Of:
- IATA, KATO & KATA
- Tour Types:
- Custom mid-range & luxury tours that can start every day
- Destinations:
- Price Range:
- $115 to $650 per person per day (USD, excl. int'l flights)
Reviews
US
Email Maria | 20-35 years of age | Experience level: first safari
Coordinator was great but driver was rude
The coordinator Angela G. was extremely helpful and accommodating. I highly recommend her!
The driver Simon M. made inappropriate comments, was rude, drove unsafely, and was passive-aggressive when we made inquiries (that were paid for in the itinerary). His tour of Lake Nakuru National Park was rushed and we had to insist to get to spend time viewing the game (again all prepaid for).
The meal and tour at the Kericho tea plantation hotel that we requested was extremely disappointing: the food had an insect and the waiter did nothing about it, the paid tour lasted 15 min only and we only were allowed to see a tiny lot that is unused but had old tea bushes. Deviating to Kericho was unfortunately not worth the money.
Reply from Lets Go Travel Uniglobe
Posted on Dec 14, 2017Thank you Maria for your comments, we appreciate your being honest with us on your experience. We are glad to hear that Angela G was helpful however we are regrettable and are saddened to hear that the driver allocated to your safari was not satisfactory and did not meet your expectations, be assured we will make sure his miss-conduct is dealt with appropriately.
It is unfortunate that your tour in Nakuru was rushed, we have also contacted the Kericho Tea Plantation and informed them of your dissatisfaction of the tour and meals.
Once again, our heartfelt apologies, we value your sentiments as these help us in improving our services as well as inform us on what places to recommend to other clients.
Thank you.