Reviews
US
Email Margaret | 50-65 years of age | Experience level: first safari
Horrible experience with this company
We paid Yotham for a safari. He paid another company who stole our money. Yotham paid us 1/5 the money owed to us and refuses to pay the rest.
Reply from Africa Scavenger
Posted on Feb 12, 2025Thank you for sharing your feedback. We sincerely regret any distress this situation has caused and appreciate the opportunity to address your concerns.
As discussed in Nairobi, we acknowledged the matter and reached a mutual agreement regarding the refund. We initiated the repayment process with an initial installment of $1,100 and communicated our need for additional time to fulfill the remaining balance. Your agreement to this arrangement was greatly appreciated, which is why we were surprised to see this review.
Please know that our commitment to resolving this matter remains unchanged. We understand your frustration and truly regret any inconvenience, including the unexpected accommodation issue. While unforeseen challenges arose, our intention has always been to provide a seamless and trustworthy experience.
We value integrity and transparency in all our dealings and are dedicated to fulfilling our obligations. We would welcome the opportunity to continue our dialogue directly to ensure a satisfactory resolution.
Thank you for your patience and understanding. We remain committed to addressing this matter in good faith.
Best regards,