The tour operator was very helpful and eager to provide us a posivite safari experience.
We had a lovely and life-changing safari experience with Tanzania Pilgrimage Safaris. I felt like I was in a National Geographic documentary observing the animals in their natural habitat. Our guide and driver was eager to share his knowledge about the fauna and flora we were encountering. He made sure we would have a positive experience in collaboration with our safari consultant, with whom we were in contact anytime we needed anything.
A very positive fact that I would like to mention is that when I forgot a gift at one of the lodges of the park and when I realised it we were already heading out of the park, the managing team back at Arusha made every effort to find and transfer the gift back Arusha (where we were heading to) on time. This was a precious moment for me as I didn't lose the beautiful object I had bought as a souvenir and it is not a given that everyone could have done for me.
In general, the tour operator made sure that everything was rolling smoothly for us. Also, when an accommodation happened to be overbooked they managed to find us another lodge, which happpened to be super luxurious, which we were not expecting of course.
This was a shared safari with 4 more people apart from my friend and I, and it turned out very fun and comfortable.
I recommend the Tanzania Pilgrimage Safaris. Our guide and driver tried to take us everywhere and see all the animals possible. Final point is the selection of lodges within Serengeti park, which were an experience by themselves and really very nice and cute.