Reviews

Sort By: Date Most Helpful Rating 41-50 of 2,033 Reviews
Fangxiang   –  
China CN
Visited: October 2026 Reviewed: Oct 7, 2026

Email Fangxiang  |  20-35 years of age  |  Experience level: first safari

He is a good guide. He is very patient. All our questions can be answered very professionally.
5/5

He is a good guide. He is very patient. All our questions can be answered very professionally.

Yuan   –  
China CN
Visited: October 2026 Reviewed: Oct 7, 2026

Email Yuan  |  20-35 years of age  |  Experience level: first safari

Jay has rich experience with game driving, and he is passionate about introducing animals! Thanks
5/5

The whole process is surprising. Jay has rich experience with game driving, and he is passionate about introducing animals! Thanks

Chen Jingyu   –  
China CN
Visited: October 2026 Reviewed: Oct 7, 2026

Email Chen Jingyu  |  20-35 years of age  |  Experience level: first safari

Thoughtful and attentive service. Everything was well taken care of.
5/5

Thoughtful and attentive service. Everything was well taken care of, so we didn’t have to handle any hassles. The itinerary was reasonably arranged, making the whole trip a complete success.

yidan   –  
China CN
Visited: October 2026 Reviewed: Oct 7, 2026

Email yidan  |  20-35 years of age  |  Experience level: first safari

Perfect trip, ultimate experience
5/5

Amazing trip! Guide Johnny was extremely professional and the hotel facilities were great too!

shixiao   –  
China CN
Visited: October 2026 Reviewed: Oct 6, 2026

Email shixiao  |  35-50 years of age  |  Experience level: 2-5 safaris

Caxstone was a skilled and careful driver who handled the rough tracks very well, though the agency
4/5

Caxstone was a good game drive guide and driver. He handled the vehicle well, especially on the rough roads and tracks, and we always felt safe during the drives. He was also patient and professional throughout the trip.

There was some confusion regarding the hot air balloon schedule, as the time communicated by the booking agency was different from the actual arrangement, and we were not informed of the change in advance. This was frustrating and could have been avoided with better communication from the agency.

That said, Caxstone himself was helpful and did a good job during the game drives.

Yeshi   –  
France FR
Visited: September 2026 Reviewed: Oct 6, 2026

Email Yeshi  |  65+ years of age  |  Experience level: first safari

Amazing Safari Experience
5/5

My daughter and I very much enjoyed a 4-day adventure with Jungleroam Safaris to Masai Mara and Nakuru Lake. Our driver, Johnny Jackson, was exceptional. He was knowledgeable, timely and dedicated to ensuring we saw all the wild animals, and we did. As an experienced guide he knew the spots to go to get the best viewings, and due to his driving skills we also stumbled on a lioness napping who then proceeded to hunt, catch and consume a warthog. Incredible! The company works late hours to ensure we have all the information we need and adapt the logistics to make sure everyone is cared for. The staff at the accommodations were also super helpful and caring. It was a trip of a lifetime! Thank you to Jungleroam safaris.

Basheer K M   –  
Norway NO
Visited: October 2026 Reviewed: Oct 5, 2026

Email Basheer K M  |  35-50 years of age  |  Experience level: first safari

An Unforgettable Safari with JungleRoam Safari – Excellent Service and the Best Guide, Ben Mwai!
5/5

We recently completed a phenomenal 4-day tour covering Masai Mara for three days and Lake Nakuru for one day, and it exceeded all of our expectations. JungleRoam Safari provided truly excellent service from start to finish. Everything was seamless, professional, and incredibly well-organized.

What made this trip truly unforgettable was our wonderful driver and guide, Ben Mwai. Ben was super nice, incredibly knowledgeable, and had an amazing talent for tracking wildlife. During our time in the Masai Mara, he managed to spot all the major animals on both days. He always positioned the vehicle perfectly, getting us incredibly close while ensuring we had plenty of time to take photos and appreciate the wildlife without ever feeling rushed.

Our day at Lake Nakuru was equally spectacular. We were treated to incredible close-up views of numerous rhinos and beautiful flocks of flamingos. We also chose to add the optional Masai village visit and the Lake Naivasha boat tour, both of which were absolutely fantastic and well worth doing.

We highly recommend JungleRoam Safari to anyone planning a Kenyan adventure, and make sure to ask for Ben Mwai as your guide—he truly made our trip a dream come true! 😍

Chloe   –  
China CN
Visited: October 2026 Reviewed: Oct 5, 2026

Email Chloe  |  20-35 years of age  |  Experience level: first safari

Super fast response, excellent value, and they’re really good at securing rooms.
5/5

Raheem is a highly professional safari guide with great wildlife spotting skills and profound knowledge. He always finds perfect spots for viewing and photography. On our short trip, we saw the Big Five — highlights included being the first to spot an awake leopard and witnessing a small wildebeest river crossing. His great driving made our safari absolutely fantastic.

Malu   –  
United States US
Visited: September 2026 Reviewed: Oct 5, 2026

Email Malu  |  50-65 years of age  |  Experience level: first safari

Excellent
5/5

The safari tour was seamless, all accommodations arranged were top notch, the safari car was well maintained and in perfect condition. The one thing that made this trip unforgettable and went beyond expectation I was our guide/driver, Sam.
He is the epitome of professionalism, always on time, always maintained proper decorum in all his interactions, made sure all our needs are addressed, that we are safe specially during the game drives. What set him above is his kindness to us and the everyone we interacted with. He made the most of every minute of trip specially during our game drives, even brought us to stops that he knew we would like even if it’s not listed in the tour. He is the best part of our Kenya Safari.
Thank you Sam, for showing us all the “5’s” in the most incredible and fun way, most importantly for loving what you do.

Anne A.   –  
Indonesia ID
Visited: September 2026 Reviewed: Oct 5, 2026

Email Anne A.  |  35-50 years of age  |  Experience level: 2-5 safaris

Exceptional Trip
5/5


We (2 pax) did an 11-day private, custom made safari with Jungleroam Safari, and I cannot recommend this company highly enough.

From the beginning, Helen was exceptional. She was thorough, transparent, and attentive to every detail of the itinerary I requested, including clear communication on rates and arrangements. The accommodations throughout the trip were fantastic, but the real highlight was being paired with our outstanding guide, Samuel.

Sam consistently went above and beyond. Of course, he delivered incredible wildlife sightings, including the Big Five and the “Ugly Five,” but what impressed me most was everything beyond the sightings. His knowledge of the parks and wildlife was outstanding, and he demonstrated genuine enthusiasm, professionalism, patience, and an unwavering commitment to park regulations, safety, and—most importantly—respect for wildlife.

As a tour operator myself in a different sector of tourism, I have a high standard for service and professionalism, and Sam is genuinely top-notch. Even on long and demanding days, he consistently went the extra mile to make sure we had the best possible experience without ever compromising the animals or the environment.

Without a doubt, Samuel was integral to making this one of the most unforgettable journeys in my life. I am incredibly grateful to Helen, Sam, and the entire Jungleroam team for an exceptional safari experience.

Thank you, and see you again soon! 🇰🇪🦁🐘🦏

Average User Rating
5.0/5
Rating Breakdown
  • 5 star 1,960
  • 4 star 68
  • 3 star 1
  • 2 star 1
  • 1 star 3
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