Jungleroam Safaris
- Office In:
- Size:
- 1-5 employees (Founded in 2020)
- Tour Types:
- Customizable private tours and fixed group tours
- Destinations:
- Price Range:
- $100 to $500 per person per day (USD, excl. int'l flights)
for a custom tour
Your request will be sent directly to the operator
If preferred, you can contact the operator directly
Reviews
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Email SHEN | 20-35 years of age | Experience level: 2-5 safaris
Samuel is the best host
I had an amazing experience with Samuel, he is very professional and organized everything very well, he has very rich safari experience, we are so lucky to see a cheetah with four baby cubs, it’s really an unforgettable moment of my life, thank you so much Samuel! If you are traveling Kenya, go for Samuel!
ID
Email Shan | 35-50 years of age | Experience level: 2-5 safaris
Poor guide and disappointing customer service
I had high hopes for this operator after reading so many good reviews on different platforms. Unfortunately, my experience was nothing like what I expected.
If you join their shared tour, you might be grouped with customers from other operators and assigned an outsourced driver. There were around three different groups on our tour. Unfortunately, I got a really bad driver, Ali, and honestly, I don’t think the operator did a good job checking who they were putting in charge of their customers.
I emailed the operator to complain about Ali. He barely spoke to us, and we left almost two hours later than scheduled. They replied saying they would change my car and driver, but that never happened. My email was basically ignored.
What made things worse was that Ali actually confronted me and asked why I had complained about him and whether I had a problem with him. that was really unprofessional and very uncomfortable.
And over the next few days, everything I was worried about became reality. He barely explained anything during the game drives. He would just drive around without telling us about the animals or anything happening around us. Honestly, he felt more like a driver than a guide. We even had to ask him to stop because we wanted to see animals nearby.
The whole experience was disappointing, especially considering how much I had looked forward to this safari. What’s even worse is that the operator still hasn’t responded to my concerns.
If you’re planning to book with them, I’d suggest asking whether you’ll be assigned their own in house guide or an outsourced one, and checking the guide’s experience beforehand.
Unfortunately, this was not the safari experience I had hoped for at all.
Reply from Jungleroam Safaris
Posted on Oct 19, 2026Dear Shanty,
Thank you for your honest feedback.
It's unfortunate that the safari you had with us on Aug 31st ago did not meet your expectations.
We are truly sorry for the experience you had with guide Ali.
We would also like to clarify once you notified us on the situation on the first day (Aug 31) we arranged for a different car for you to join.
Unfortunately the other driver guide, Brian passed by your hotel and found you had already left with Ali for the evening game drive. We immediately reached Ali to ask what had happened and asked him to pass his phone over to you so that we could check on you.
Over the phone you informed us you were okay and had resolved everything with him.
It's unfortunate that more than 1 month later we realized that was not the case.
We wish you could have called us later that evening to confirm that nothing was solved.
However, we would like to acknowledge the fact that your expectations were not met.
We also apologize for not following up further as well.
Thank you for the feedback as it will enable us serve future customers better
Our aim is to ensure you get a memorable experience, Ali's attitude severely affected that.
CA
Email Alcandor | 20-35 years of age | Experience level: first safari
Unforgettable Safari Trip in Kenya
My partner and I had an amazing experience with Jungleroam Safaris. Our guide Jimmy was fantastic! He was super easygoing, knowledgeable, and always happy to answer all our questions. He went above and beyond to make sure we had a great time. We were lucky enough to see all of the Big Five and the Ugly Five in Maasai Mara. We did a 7 day 6 night safari in Maasai Mara, Nakuru and Amboseli. It was such a fun and special experience for both of us, and definitely a highlight of our trip to Kenya. We highly recommend Jungleroam Safaris, and a big thank you to Jimmy for making it so memorable!
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Email Stine | 20-35 years of age | Experience level: first safari
Amazing
Everything was perfect! Jimmy our tour guide made sure we got to see all the animals and he really made the effort for us to see everything! And he always was in a good mood and made sure we were all happy. It was 10/10 experience. Good communication, and really worth the money
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Email mengyu | 20-35 years of age | Experience level: first safari
wonderful👍
Pure magic in Kenya! Tribon’s sharp eyes helped us spot so many hidden, rare little animals. His care, warm heart, and passion made our dream safari across Amboseli and Masai Mara unforgettable. Highly recommend Tribon! 🌟
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Email zora | 20-35 years of age | Experience level: first safari
Amazing Kenya safari tour! Special thanks to our guide Tribon. Highly recommend
Amazing Kenya safari! Our guide Tribon is fantastic. Great arrangements, wonderful wildlife sightings. Highly recommended
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Email Gavin | 20-35 years of age | Experience level: first safari
excellent
A very good safari experience. We came to the strange African continent for the first time for a 10-day trip. Jungle roam arranged a very reassuring itinerary. The whole process was by the driver Tribon and a car. We didn't need to worry about other trivial things at all. Tribon patiently took us to see all kinds of wild animals, from lions, elephants to birds and lizards. Compared with other guides, he drives steadily, does things meticulously, and patiently popularizes science, so that we can immerse ourselves in this safari feast.
CN
Email Stannlee | 20-35 years of age | Experience level: first safari
worn out but joyful
Our African safari has been the most remarkable journey of our lives. From the very first game drive, we were amazed by the beauty of the wild savanna.
Our guide Mr. Tribon was professional, patient, responsible and great fun. He had an amazing eye for spotting hidden animals and explained animal behaviour in great detail, helping us spot rare animals such as leopards and cheetahs.
Watching elephants walk across the grassland and lions resting under acacia trees is totally different from seeing animals in zoos. We got up early every day, tired yet happy, and every moment was rewarding. The accommodation and food were great, the whole trip ran smoothly without any trouble.
This dream trip came true. A special thanks to Mr. Tribon for making our safari so memorable. I sincerely recommend this tour company to everyone who wants to explore Africa.
CN
Email Chen | 20-35 years of age | Experience level: first safari
Perfect
I had a wonderful experience with this travel agency in Kenya! Their team was professional, friendly, and helpful throughout the entire trip. Everything was well organized, from transportation to the tour arrangements, making the whole experience smooth, comfortable, and stress-free. They were attentive to our needs, always responsive to our questions, and made sure we had a memorable experience exploring the beauty of Kenya. Their excellent service and attention to detail truly made a difference. I would highly recommend this agency to anyone planning a trip to Kenya. Thank you for making the journey such a great experience. Looking forward to traveling with you again!
CN
Email li | 20-35 years of age | Experience level: first safari
very good
It is a wonderful trip i am happy during the journey. I have seen a lot of animals. i have feeling experienced the charm of nature, it had made me fall in love with nature again