Reviews

Average User Rating
4.9/5

Rating Breakdown
  • 5 star 207
  • 4 star 6
  • 3 star 1
  • 2 star 0
  • 1 star 1

Sort By: Date Most Helpful Rating 1-10 of 215 Reviews
Ma   –  
China CN
Visited: August 2024 Reviewed: Sep 8, 2024

Email Ma

The review below is the personal opinion of Ma and not that of SafariBookings.
Full of unhappiness and regret
1/5

WARNING⚠️.There is a fake review in the comments section. We really felt that our vacation was ruined by Leroy en we think he is a fraud. He likes to talk on the phone while driving, and his driving habits are very rude and dangerous. You will feel your bones fall apart in the car. During the safari, he didn't work hard at all, just wanted to finish work early and drink beer all night. When driving, he basically went back and forth in the park in the wrong way and circled, wasting everyone's time. Very unprofessional. If he doesn't want to work, he should just quit! There are so many cockroaches in the car that you dare not sleep at all, otherwise the cockroaches will crawl into your eyes, nose and ears! Very bad experience! He will force a five-star review at the end of the project! It's ridiculous! I can only dare to post this review when my flight takes off! They also force Chinese people to tip $10 per person every day, but there is only poor service. It feels like being robbed. I don't want to come to Kenya again! They treat white people with respect like a master, and treat Chinese people like we owe them money,But the fact is that Chinese people pay more than white people. The service attitude is very poor and unfriendly. You can choose any company, but not this one.

ZENG   –  
China CN
Visited: September 2024 Reviewed: Oct 11, 2024

Email ZENG  |  35-50 years of age  |  Experience level: first safari

Francis is a very professional guide and driver. Help us find all we lloking for in the end.
5/5

It's a full of surprise and exciting trip. You will never know what will you find and wonderful experience will you have. Lovely animals surrounding us and we are safe. It's like a faretale. Cannot wait to come back again.

Ceci   –  
China CN
Visited: September 2024 Reviewed: Sep 21, 2024

Email Ceci

Excellent
5/5

Great travel agency! The itinerary was well-planned, and the hotel reservations met our expectations perfectly. Thanks to Chesi for the initial contact, and to the best guide, Julius we experienced everything we wanted to! I will recommend this agency to my friends.

Rita   –  
China CN
Visited: September 2024 Reviewed: Sep 21, 2024

Email Rita  |  20-35 years of age  |  Experience level: first safari

The first and best choice when choose your safari trip!
5/5

The communication was so fast, replied emails in time despite the time difference. And they cared us from start to end.
After talking with other people, we found out the price for the trip was super reasonable! We lived in Jambo Mara lodge, Sarova woodlands and Amboseli jumble lodge, with hot water, electricity, various food, all beyond expectations!
About our tour guide, Johny Jackson, he is funny, thoughtful, has good eyesight to spot animal, great taste to find best picture angle! I got so many great photos! We saw all Big 5 and other animals, it was so amazing!
Best thing is he can speak a little Chinese! It’s so helpful when i still haven’t learned all animal names.
Before i set my foot on Kenya, i had so many doubts. But when I literally was there, I feel so relieved and free, then completely throwed myself in this safari trip! All thanks to Jungleroam Safaris and Johny!

Jeremy   –  
China CN
Visited: September 2024 Reviewed: Sep 20, 2024

Email Jeremy  |  20-35 years of age  |  Experience level: first safari

hakuna matata
5/5

Nice safari Nice guide Jimmy.Jimmy toke great responsibility for us he helped us find great wild animals

James   –  
Ireland IE
Visited: June 2024 Reviewed: Jun 9, 2024

Email James  |  35-50 years of age  |  Experience level: first safari

The guide makes it brilliant
5/5

Really enjoyed this tour. 5 days, saw so much and had excellent guide in Jeff who is hands down the best tour guide I've had on any trip.

J Taylor - 30 Years World TravelerU   –  
United States US
Visited: May 2024 Reviewed: May 24, 2024

Email J Taylor - 30 Years World TravelerU  |  35-50 years of age  |  Experience level: 2-5 safaris

Amazing Budget Safari Experience (aka "Glamping")
5/5

Our safari provided by JungleRoam was exemplary. We saw all the animals on the list except the very elusive leopard. The title "budget" is misleading as it is much closer to "Glamping" than some low-budget solution that skimps on the details. Yes, the housing was basic, but the tents all have bathrooms and should be considered one-room cabins with walls made of canvas. During a brief rain shower, we saw no leaks or electrical outages. The safari drives are relatively the same whether you go "budget" or high-end; all drivers are certified, the vehicles pass government inspection, and almost all tour providers use the same two or three vehicle types.

JungleRoam was very accommodating, had many options, and was quick to respond to emails - usually within three to four hours, unlike other companies that took two or more days. Despite the trepidation of money transactions in a foreign country, the final payment was exactly as quoted, there were no surprises, and it was relatively painless in their home office. It was safe and very business-like; we were even given a receipt!

A few notes about safari in Kenya:
1) Bring snacks. Trust me, the same variation of rice and beans for breakfast and dinner gets old quickly. There are a few options to stop and purchase them, but you have to let your driver know on the day of.

2) A cell phone with a good camera is sufficient. Yes, you can bring high-tech gear and cameras that can take pictures of the moon, but in general, for most, a cell phone camera is sufficient. Make sure you have a panorama app!

3) If money is a concern, skip the add-ons to the village, boat, and balloon. They are unique and interesting, but in terms of value, they do not add much to the overall experience.

4) If given the option, get the Jeep/Land Cruiser. First, all guides start as van drivers and graduate to the jeep, and there are some places a 4x4 van might not be able to go.

5) Maasai Mara vs Amboseli - if you have to pick one, go with Maasai Mara. You will get closer, and it’s a quality vs quantity thing. In Amboseli, you will see elephant herds, flamingos, and animals in abundance, but in Maasai Mara, you will likely see more and at much closer ranges. Both are amazing, but I was sad when I met other travelers who chose Amboseli instead of Maasai Mara.

6) Don't forget to tip. Yes, the trip is expensive, but your tour guides have families too. A simple 5000 to 10000 Ksh ($5-10 USD) per person goes a long way. Remember, his job is much more than a chauffeur to see animals; he’s your host to Kenya.

Special Shout Out:
Steve, our guide, was amazing. He was far more than a guide; he was a gracious host to the wonders of Kenya. He was absolutely amazing. Having taken tours across the world, I can attest to the difference the guide makes. We heard tales from others on tours about guides who said little, spoke poor English, and were not knowledgeable or accommodating.

Steve was quite the opposite. He seemed to genuinely love animals and helping others experience them. His knowledge and study of the animals were exemplary. He even went beyond the tour and answered a lot of questions about Kenya, the life of average Kenyans, the Maasai Mara, and anything we could think to ask! He was very accommodating, helping us find tourist gifts, SIM cards, snacks, postcards, and even cold medicine. All delivered with a smile, perfect English, and on the spontaneous whim of a needy traveler.

I hope your guide is as good as Steve; he made the difference between a good trip and a truly memorable one we’ll take with us for our lifetimes.

And shout out to Joshua at Camp Manjaro... even though he’s a local tribesman who will never read this.... our conversations around the campfire about your people were unforgettable! Truly Amazing!
Thank you!

Alan   –  
United Kingdom UK
Visited: April 2024 Reviewed: Apr 6, 2024

Email Alan  |  35-50 years of age  |  Experience level: 2-5 safaris

The tour operator organised a good safari for the family of 5
5/5

The tour operator was prompt with communications, we booked late but tour arranged timely. Breakfast, lunch and dinners were good. The tour guide was very knowledgeable about the park and we managed to see 4 of the big 5. We also had a walk on the Mara river with the park rangers.

Michael   –  
Austria AT
Visited: March 2024 Reviewed: Apr 3, 2024

Email Michael  |  35-50 years of age  |  Experience level: first safari

Wonderful Safari Experience
5/5

From the first request to the dropoff at the airport everything went smooth. The communication was good, our guide/driver Albert was fantastic, helpful, nice and chilled. He gave us a lot of interesting information about the park/animals and made our individual trip truelly unique. He was the best driver you can imagine. Totally worth going with them.

Arturo   –  
Germany DE
Visited: March 2024 Reviewed: Mar 10, 2024

Email Arturo  |  20-35 years of age  |  Experience level: first safari

Well organised, professional service that catered to all of our needs superbly.
5/5

Jungleroam Safaris was very responsive and quick in terms of communication. After being picked up at our hotel, we were driven to their office, where we paid the outstanding fees (card payment possible at 5% surcharge).

We went on a 2-day game drive to Masai Mara and had an amazing time. We were lucky enough to see most of the animals living in the park (even leopards, cheetahs & a pride of lions!). Our guide Jimmy was very friendly and knowledgeable. He taught us a great deal about the animals, flora & Kenian culture. Jimmy always made sure all of our needs were met, and manoeuvred us safely to the best sights of the park.

I can highly recommend booking with Jungleroam Safaris, and would do so again in the future.

Average User Rating
4.9/5
Rating Breakdown
  • 5 star 207
  • 4 star 6
  • 3 star 1
  • 2 star 0
  • 1 star 1
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