Jungleroam Safaris
- Office In:
- Size:
- 1-5 employees (Founded in 2020)
- Tour Types:
- Customizable private tours and fixed group tours
- Destinations:
- Price Range:
- $100 to $400 per person per day (USD, excl. int'l flights)
for a custom tour
Your request will be sent directly to the operator
If preferred, you can contact the operator directly
Reviews
Full of unhappiness and regret
WARNING⚠️.There is a fake review in the comments section. We really felt that our vacation was ruined by Leroy en we think he is a fraud. He likes to talk on the phone while driving, and his driving habits are very rude and dangerous. You will feel your bones fall apart in the car. During the safari, he didn't work hard at all, just wanted to finish work early and drink beer all night. When driving, he basically went back and forth in the park in the wrong way and circled, wasting everyone's time. Very unprofessional. If he doesn't want to work, he should just quit! There are so many cockroaches in the car that you dare not sleep at all, otherwise the cockroaches will crawl into your eyes, nose and ears! Very bad experience! He will force a five-star review at the end of the project! It's ridiculous! I can only dare to post this review when my flight takes off! They also force Chinese people to tip $10 per person every day, but there is only poor service. It feels like being robbed. I don't want to come to Kenya again! They treat white people with respect like a master, and treat Chinese people like we owe them money，But the fact is that Chinese people pay more than white people. The service attitude is very poor and unfriendly. You can choose any company, but not this one.
DE
Email Erin | 20-35 years of age | Experience level: first safari
Mixed experience - really depends on your guide
I have to give a bit of a mixed review. I was on a group 4-day safari in Maasai Mara and Nakuru, which I booked specifically because it had good reviews.
For the first half of the trip, I had an amazing experience. My guide was Sir Charles and he gave us a lot of information about what we were seeing, scouted out where animals may be, and tried to get us the best views of everything. I think you really couldn't ask for more in a guide and the park itself really exceeded my expectations. I think we saw pretty much everything except a leopard and I had a lot of fun as well.
After Maasai Mara, I was the only one from the group not going back to Nairobi, so I was passed to another guide for the end of my trip in Nakuru. The other guide (Andrew) unfortunately did not seem to care much. He didn't give us any information and when we asked questions, only gave one-word answers. He was not looking for animals. If we wanted to see something, we had to spot it ourselves and then yell for him to stop. He also did not have water, which was supposed to be provided. He generally seemed to not care about our experience and the entire group was pretty upset. Still very cool to see rhinos and such, but it put a bit of a damper on the experience.
Overall, I think your experience really depends a lot on your guide, and it seems you have no control over this. I guess all these small companies are beneath one larger umbrella company and they pass customers around from vehicle to vehicle based on where each car is going. Overall, Maasai Mara is amazing, but I wish there was a bit more transparency about what we booked and who we would be with.
CN
Email Stella | 20-35 years of age | Experience level: first safari
It's a lifetime experience that we will always remember
Our driver/guide Moses is very professional in both driving and looking for animals. We have seen almost everything we wanted to see, including lions, leopards, giraffes, etc. We also enjoyed the hotels very much as some of them allowed us to interact with animals closely.
The only thing we were not very satisfied with is the Land Cruiser which was too old and it was not very comfortable for us to sit on it all day.
CN
Email Alan | 35-50 years of age | Experience level: first safari
Wonderful
Everything is so good except that we didn't find the male lion
US
Email Brad | 20-35 years of age | Experience level: first safari
Great 4-day safari experience!
JungleRoam was a great safari tour provider. They were very responsive on whatsapp before and after booking my safari. My guide was knowledgeable and knew the best spots to see animals. We saw the big five and even saw leopards which are rare in Maasai Mara. I do wish the guide shared more information with us about the animals (although he did say a couple times that we could ask him questions, I wish he took the initiative and shared his knowledge unprovoked). When we got to Nakuru he improved on this and shared more info with us without us asking specific questions, which I appreciated. However, he did not always speak very clearly or loud enough for people in the back to hear. He also did not keep us informed on the general itinerary of where we are going/how long it will take to get places, etc. Maybe he assumed we would be looking at our emailed itineraries, but there was a lack in general etiquette I would expect from a tour like this. The accommodations for the tour were great for the price and the food was decent. Overall, the main thing I wanted was to see lots of animals and get great photos, which I was able to do. I think at their competitive prices, this tour is definitely worth it and I would book it again.
CL
Email Florencia | 20-35 years of age | Experience level: 2-5 safaris
It was a complete safari experience!
We saw many animals, and really close. John was very kind, have a lot of energy and also answer all of our cuestions. The car was perfect, also you could charge your phone in the car amd have wifi.
The instalation were good, and the food also, very simple but good and clean.
I recomended to anyone can want to have a saffari tour experience un masai mara!
NL
Email Heeman | 50-65 years of age | Experience level: 2-5 safaris
Very well. Did respond quickly on question asked
The contact with the tour operator was good. We got a quick repons on questions asked. And the operator provided us with the necessary info on beforehand. All the connecting transfers were in time.
We especially liked the our game driver Solomon. He was punctually and made sure we were at the right place to see the wild animals. Once there he gave you plenty of time to appreciate the animals and made sure you were in the right spot to make nice pictures.
CA
Email Zamzam | 35-50 years of age | Experience level: 2-5 safaris
Very knowledgeable, professional. friendly and great lively personality.
Great experience, service and professionalism. Everything was incredibly smooth, communication was swift and accurate. The service was exactly as described, and our pick-up, drop-off was exactly on schedule. Our driver/guide Steve was absolutely great, made the experience so lively and was incredibly knowledgeable. I would highly recommend booking this safari!
CA
Email Zacky | 20-35 years of age | Experience level: first safari
Extremely friendly, personable, and knowledgeable!
Such an amazing experience from start to finish. The wildlife, the views, the people. I’ve had so much fun these past few days and have enjoyed the experience of a lifetime. My guide Steve really made the experience special as he really shows his passion for wildlife and safari throughout the tour.
NZ
Email Corrèze | 20-35 years of age | Experience level: 2-5 safaris
All round great weekend!
Was such a great experience & money well spent.
Accommodation was really comfortable, staff were lovely, especially our driver Roger who did an amazing job getting us to all the animals in perfect timing and answering all our questions!!
Would highly recommend