Reviews

Average User Rating
5.0/5

Rating Breakdown
  • 5 star 358
  • 4 star 9
  • 3 star 1
  • 2 star 0
  • 1 star 1

Sort By: Date Most Helpful 1-9 of 9 Reviews
Elisa   –  
Italy IT
Visited: March 2025 Reviewed: Mar 3, 2025

Email Elisa  |  35-50 years of age  |  Experience level: first safari

well-organized tour operator
4/5

I had a fantastic experience. Everything was well-organized, and our guide was excellent—knowledgeable, patient, and truly passionate about wildlife. He made sure we had the best opportunities to see and understand the animals, answering all our questions with enthusiasm.

We spotted a great variety of wildlife, including elephants, lions. The game drives were well-paced, allowing plenty of time to observe the animals without feeling rushed.

The accommodations were comfortable, and the staff was welcoming and attentive. Meals were good, and the overall atmosphere made the trip even more enjoyable.

I would definitely recommend this safari, especially thanks to the expertise of our guide, who made the experience truly special.








Jenni   –  
Denmark DK
Visited: January 2025 Reviewed: Jan 31, 2025

Email Jenni  |  35-50 years of age  |  Experience level: first safari

Excellent value, mixed feelings
4/5

Booked 3-day Masai Mara tour with JungleRoam, stayed at Sankale Camp. Saw a load of animals, but there are some downsides.

Pros:
• Value for price is excellent.
• Our driver James was very experienced (over 20 years) and had a great network with other drivers, so he knew where the animals were. He spotted a rhino in the afternoon when we were all asleep!
• Chesi works incredibly hard and will support you through your booking with everything.
• Staff at Sankale Camp is so friendly. They taught me some Kikuyu and Masai words, and I was able to take a walk in the valley with a guide.
• Masai Mara is gorgeous.
• We saw everything: lion, rhino, giraffe, cheetah, elephant, hippo, alligator, antelope, Impala, warthogs, baboons, monkeys, EVERYTHING.

Cons:
• Shower wasn't actually warm, but tbh I didn't expect that.
• Driver James was not always communicative about what was happening. But if I asked him, he explained anything I wanted to know.

Important notes:
• Almost all Masai Mara tour operators drive aggressively close to animals (off-road) if rangers are not around. If you are into animal welfare, consider volunteering at a conservancy instead. Or hire a private safari and bring a telephoto lens.
• I believe Jocky tours, Jungle Roam, and Sunnycreek are all part of the same company. You will probably share a Jeep with people from another operator.

Irina   –  
Georgia GE
Visited: December 2024 Reviewed: Dec 27, 2024

Email Irina  |  50-65 years of age  |  Experience level: 2-5 safaris

Supportive
4/5

Overall I am satisfied with this tour, that included game drives and Maasai village. Our guide Steve was very enthusiastic and took us to many places during Safari. When we checked later some people did not see the scenes that we saw. We saw all animals of Big Five and more. He was very friendly, cheerful and knew the area pretty well. He was also very helpful to other colleagues during Safari ride... three trucks were stuck in the mud and he did not hesitate to help them as well as he stopped and helped the driver with the flat tire. I think that such support in the middle of the nowhere is very important. I will recommend him as a good guide and driver. The company itself provided several options and I stayed at the Tented Camp and I knew what to expect, but the company did not warn us that there will be no Internet and it was quite challenging, food was below average and it also was challenging because there were no eateries close to this camp. So I would recommend to plan wisely where to stay.

Anthony   –  
France FR
Visited: November 2024 Reviewed: Nov 24, 2024

Email Anthony  |  35-50 years of age  |  Experience level: 2-5 safaris

Great Know-how
4/5

We really had a great time with Jungleroam Safari.
Tour itself: our guide Joshua knew where to go to find animals - also, he was very respectful to animals boundaries unlike other horrible guides who drove past us like crazy men!
There were not too many cars - he likes to go to spots where there aren’t many cars.

The lodges: they were sufficient / could be cleaned better around the windows etc.

The food: it was good and more than enough.

The driving: our driver and guide Joshua was great but the last one was on his phone and holding it - it’s illegal and dangerous - that puts the safety of your clients in jeopardy. Joshua was at least wearing headphones.

Thanks

Stella   –  
China CN
Visited: October 2024 Reviewed: Oct 12, 2024

Email Stella  |  20-35 years of age  |  Experience level: first safari

It's a lifetime experience that we will always remember
4/5

Our driver/guide Moses is very professional in both driving and looking for animals. We have seen almost everything we wanted to see, including lions, leopards, giraffes, etc. We also enjoyed the hotels very much as some of them allowed us to interact with animals closely.

The only thing we were not very satisfied with is the Land Cruiser which was too old and it was not very comfortable for us to sit on it all day.

Alan   –  
China CN
Visited: October 2024 Reviewed: Oct 6, 2024

Email Alan  |  35-50 years of age  |  Experience level: first safari

Wonderful
4/5

Everything is so good except that we didn't find the male lion

Brad   –  
United States US
Visited: September 2024 Reviewed: Sep 3, 2024

Email Brad  |  20-35 years of age  |  Experience level: first safari

Great 4-day safari experience!
4/5

JungleRoam was a great safari tour provider. They were very responsive on whatsapp before and after booking my safari. My guide was knowledgeable and knew the best spots to see animals. We saw the big five and even saw leopards which are rare in Maasai Mara. I do wish the guide shared more information with us about the animals (although he did say a couple times that we could ask him questions, I wish he took the initiative and shared his knowledge unprovoked). When we got to Nakuru he improved on this and shared more info with us without us asking specific questions, which I appreciated. However, he did not always speak very clearly or loud enough for people in the back to hear. He also did not keep us informed on the general itinerary of where we are going/how long it will take to get places, etc. Maybe he assumed we would be looking at our emailed itineraries, but there was a lack in general etiquette I would expect from a tour like this. The accommodations for the tour were great for the price and the food was decent. Overall, the main thing I wanted was to see lots of animals and get great photos, which I was able to do. I think at their competitive prices, this tour is definitely worth it and I would book it again.

Florencia   –  
Chile CL
Visited: August 2024 Reviewed: Aug 28, 2024

Email Florencia  |  20-35 years of age  |  Experience level: 2-5 safaris

It was a complete safari experience!
4/5

We saw many animals, and really close. John was very kind, have a lot of energy and also answer all of our cuestions. The car was perfect, also you could charge your phone in the car amd have wifi.
The instalation were good, and the food also, very simple but good and clean.

I recomended to anyone can want to have a saffari tour experience un masai mara!

Heeman   –  
Netherlands NL
Visited: May 2024 Reviewed: May 4, 2024

Email Heeman  |  50-65 years of age  |  Experience level: 2-5 safaris

Very well. Did respond quickly on question asked
4/5

The contact with the tour operator was good. We got a quick repons on questions asked. And the operator provided us with the necessary info on beforehand. All the connecting transfers were in time.
We especially liked the our game driver Solomon. He was punctually and made sure we were at the right place to see the wild animals. Once there he gave you plenty of time to appreciate the animals and made sure you were in the right spot to make nice pictures.

Average User Rating
5.0/5
Rating Breakdown
  • 5 star 358
  • 4 star 9
  • 3 star 1
  • 2 star 0
  • 1 star 1
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