Reviews

Sort By: Date Most Helpful 11-20 of 30 Reviews
Silvester   –  
Kenya KE
Visited: October 2023 Reviewed: Feb 22, 2024

Email Silvester  |  35-50 years of age  |  Experience level: over 5 safaris

Excellent services, very friendly and always there for clients.
5/5

I had the pleasure of booking a safari to Naivasha through Royal Star Expeditions and I couldn't be happier with their services. From the moment I contacted them to the end of my trip, they made sure every detail was taken care of.
One aspect that truly stood out was their accommodation booking at The Great Rift Valley Lodge. The lodge itself was absolutely stunning, offering breathtaking views of the surrounding landscapes. The rooms were spacious, comfortable and elegantly decorated. The staff was friendly, attentive and went above and beyond to ensure my stay was unforgettable. I couldn't have asked for a better place to relax and unwind after a long day of exploring.
Royal Star Expeditions took care of organizing my transportation from Nairobi to Naivasha. They arranged for a luxury private car, which was not only comfortable but also allowed me to travel in style. It was a seamless and hassle-free journey and I was able to sit back and enjoy the scenic drive.
What truly made my experience memorable was the exceptional service provided by Ms. Winnie Mbesa from Royal Star Expeditions. She was incredibly helpful throughout the entire process, always going the extra mile to ensure I was satisfied with the arrangements. Winnie would frequently call to check on me and make sure everything was going smoothly. Her dedication and genuine concern for my well-being were beyond impressive and I truly felt like a valued customer.

Sinem   –  
United States US
Visited: July 2023 Reviewed: Feb 22, 2024

Email Sinem  |  20-35 years of age  |  Experience level: first safari

He was experiences and directed us properly
5/5

They were first of all fast. I planned my Safari park visit a day ago and they did it. They are also not forgetting you and letting you know about the upcoming events and getting to know them makes me feel like if I want to visit again, I’m sure they will help me.

Mutemi   –  
Kenya KE
Visited: August 2022 Reviewed: Feb 21, 2024

Email Mutemi  |  35-50 years of age  |  Experience level: first safari

Very professional and caring
5/5

Our family safari to Masai Mara with Royal Star Expeditions exceeded our expectations in every way. From the moment we contacted the tour operator, Winnie Mbesa, via email and WhatsApp text messages, we experienced prompt and efficient communication. Winnie was always available to answer our questions and made the booking process a breeze.

One aspect that stood out during our trip was the seamless coordination. Royal Star Expeditions took care of booking local flights for our family from Mombasa to Nairobi and arranged road transport from Nairobi to Masai Mara. Everything was well-organized, and we were impressed by how smoothly the logistics were handled.

Our driver guide, Musyoka, was another highlight of our safari experience. He was not only professional and friendly but also had extensive knowledge about the animals and the reserve. Musyoka's expertise allowed us to learn so much about the wildlife and their habitats, making the safari even more enriching. His passion for conservation and respect for the animals was evident throughout the trip.

One of the main highlights of our safari was witnessing the breathtaking wildebeest migration at the Mara River. Musyoka skillfully navigated through the reserve, ensuring that we had the best vantage points to witness this incredible natural spectacle. The sight of thousands of wildebeests crossing the river will forever be etched in our memories.

Additionally, we were extremely satisfied with our accommodation at Sopa Lodge Mara. The lodge provided a comfortable and luxurious stay for our family. The rooms were clean, spacious, and beautifully decorated. The staff was friendly and attentive, making our stay even more enjoyable.

Overall, our family safari with Royal Star Expeditions was an unforgettable experience. The prompt communication, smooth coordination, knowledgeable guide, and amazing wildlife sightings made it a trip of a lifetime. We highly recommend Royal Star Expeditions to anyone planning a safari in Masai Mara.

Ololade   –  
Nigeria NG
Visited: February 2024 Reviewed: Feb 18, 2024

Email Ololade  |  35-50 years of age  |  Experience level: first safari

Jovial, educated and knowledgeable lady.
5/5

Winifred Mbesa, is a jovial, educated and knowledgeable lady. She gave us the history and explanation of the animals behaviors. She efficiently planned and executed the trip from collecting the funds, to paying and registration, getting a bus to take us to the park. It was so much fun meeting Winifred.

Jeniffer Bosibori Kathuka   –  
Kenya KE
Visited: December 2023 Reviewed: Feb 18, 2024

Email Jeniffer Bosibori Kathuka  |  35-50 years of age  |  Experience level: 2-5 safaris

Passionate and Very well organised
5/5

What I really enjoyed and appreciated about the trip was the lack of compromise on Quality of the villa we were staying in,the timings of pick up and making us feel comfortable.Royal star was very professional and kept to their promise of giving us the best even on a very limited budget.I practically did nothing,just packed my bags,got my SGR tickets details which had already been pre-booked through royal star expeditions and boarded my train to Mombasa.So hustle free.Also,the relationship with the villa proprietors who partnered with Royal Star expedition was really good ,gave me a lot of trust for the company and am doing another 1 week Mombasa trip with Royal star together with my two girls since I am assured of my safety.

Josephine   –  
Kenya KE
Visited: February 2024 Reviewed: Feb 17, 2024

Email Josephine  |  65+ years of age  |  Experience level: over 5 safaris

Excellent
5/5

I recently had the pleasure of traveling with Royal Star Expeditions to Lake Nakuru National Park and I must say that my experience was absolutely incredible. From start to finish, everything went smoothly and exceeded my expectations.

First and foremost, the customer service provided by Royal Star Expeditions was exceptional. Right from the moment I made my booking, their staff was prompt and professional in answering all of my queries and assisting me with the necessary arrangements. They were very knowledgeable about the destination and provided me with valuable information and tips to make the most out of my safari experience.

When it came to the actual trip to Lake Nakuru National Park, I couldn't have asked for a better experience. The expedition team from Royal Star Expeditions was highly skilled and experienced. They were able to navigate the park with ease, ensuring that we had the best opportunities to spot wildlife and capture breathtaking moments. Their knowledge of the local flora and fauna was impressive, and they provided informative and engaging explanations about the various species we encountered.

The organization and professionalism of the team were also commendable. From the transportation to the accommodation, everything was well-planned and executed flawlessly. Our safari vehicle was comfortable and well-maintained, providing us with a smooth and enjoyable ride throughout the park. The accommodation at Sopa Lodge at Lake Nakuru National Park was fantastic, offering stunning views and comfortable amenities that exceeded my expectations.

Mbula Nthusi   –  
Kenya KE
Visited: May 2022 Reviewed: Feb 17, 2024

Email Mbula Nthusi

Excellent efficient exceptional tour guide.very lively
5/5

I visited Nairobi National park. Was well attended to. Communication was good. The rates were so affordable it was worth it. The tour was very much exiting. We I saw different animals and birds. I loved watching the rhinos at a very close range. Oh and not to forget the monkey that almost snatched my lunch. I recommend Royal Star Expeditions a thousand times

Obare   –  
Kenya KE
Visited: December 2022 Reviewed: Feb 16, 2024

Email Obare

Kind , fun and professional
5/5

It was superb. Well coordinated, amazing destination and an experience to die for.
My family always talks about the experience.

Zackoching   –  
Kenya KE
Visited: November 2023 Reviewed: Feb 16, 2024

Email Zackoching  |  35-50 years of age  |  Experience level: 2-5 safaris

good
5/5

they arranged for us ateam building that was very successful

Feminah akama   –  
Kenya KE
Visited: July 2023 Reviewed: Feb 16, 2024

Email Feminah akama  |  20-35 years of age  |  Experience level: 2-5 safaris

She was welcoming and nice plus helped us learn alot
5/5

The service was topnotch...It was a successful trip we had great fun

Average User Rating
5.0/5
Rating Breakdown
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