Reviews
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Email Mike W | 65+ years of age | Experience level: first safari
Our trip to Kenya was flawless from start to finish. Clifton was amazing!!
Pine Tours Solutions made our trip to Kenya a once in a lifetime experience.
We wanted a trip that included a safari in Amboseli for a few days followed
by a trip to the coast to the beaches in Malindi.
When my wife Erika first started researching our trip to Kenya, she contacted
several companies in the United States. None of these companies were able to
help her. One company said our safari was not long enough. Another company
said that they didn't deal with trips to the beach. One company wanted
us to pay in advance for research into putting together such a trip. We
were finally referred to Pine Tours Solutions by a friend in Nairobi.
Five minutes after contacting Pine Tours and speaking with Clifton, Erika
was put at ease. He said he could take care of all the details of our trip
including all needed transportation.
He delivered on all his promises. Following our flight into Nairobi Friday
night, we were picked up in a nice car and transported to our hotel where
we spent the next day resting up for our journey. Sunday morning Clifton met
us at our hotel with our tour guide Sammy. Clifton explained to us that
he tries to match up his tour guides with his clients and he did an excellent
job pairing us with Sammy. Sammy is a very warm, friendly and kind man
with an incredible knowledge of all aspects of Kenya, it's history, culture,
and wildlife. During our travels together we shared stories of our lives
and families. I truly feel that we have a new friend for life. He is
my brother and will always be considered part of our family. While in
Amboseli, we stayed at the Serena lodge which was fantastic. It had all
the amenities we needed and more. The safari experience we shared with Sammy was
amazing and we got many pictures of all kinds of animals and other sites.
The highlight of the stay was when Sammy took us to a local Maasai village
where we were able to interact with members of a local Maasai community.
Following our safari, Sammy brought us back to Nairobi where Clifton met
us for lunch. They then took us to the airport for our flight to Malindi.
Charles picked us up at the Malindi airport and transported us to the
Diamonds Dream hotel where we were staying. It felt like we were just
dropped into a tropical paradise. We spent a couple of days relaxing
on the beach there and also experiencing a couple of day excursions
that Clifton had arranged for us. These included a boat trip and a
visit to the Gede ruins. Once again, all transportation was arranged
flawlessly. The morning we were scheduled to fly back to Nairobi, Charles
once again picked us up at the hotel and took us to the airport.
Upon arriving back in Nairobi, Michael picked us up at the airport and
took us to our hotel where I was to spend the next week working.
During this time, Erika contacted Clifton and he was able to arrange some
other outings for her to fill her time while I was working. During our
entire two and a half week trip Clifton was always in touch with us
making sure everything was going well. Any questions or requests we had
were only a text or phone call away and were always answered promptly.
We simply could not have asked for a better experience. I understand that
these comments are lengthy, but I think their length is a testament
to the type and quality of service that we were provided by Pine Tours
Solutions.
US
Email Kepler | 35-50 years of age | Experience level: first safari
Exceptional!!
*Exceptional service 👏. Booked trip to Diani baobab & mara ( spirit of the maasai mara)* . *What an amazing experience!!! Carol was very knowledgeable and personable, including her staff. From pickup to drop-offs.* *Follow-up calls to ensure all is well. Clean vehicles, drivers with great knowledge of your destination and respectful of your time.
*A very memorable experience we will keep you in mind for our next vacay.*
*The only source of knowledge is experience! You nailed it Pine. Thank you all @ pine tours.
Email JeriothK | 35-50 years of age | Experience level: over 5 safaris
BEYOND EXPECTATIONS
The trip was personalized and the organization was amazing. Pick up and drop off were perfectly on time. Clifton, the Operations Director made follow up calls and ensured I had arrived and checked in for my vacation to Saltlick Safari Lodge and Taita Hills Safari Resort.
He recommended places to visit like the Museum, game drives and activities and they were all enjoyable.
I have found the perfect tour organizer in Pine Tours and Solutions and they deliver a memorable experience everytime.
Asante sana.
Email William | 35-50 years of age | Experience level: 2-5 safaris
Excellent.
I enjoyed the transfers, from the airstrip to the hotel and back. The transfers were timely and swift. The food at the Baobab Beach Resort was amazing. I loved the ambience of the hotel. It was scintillating.
Pine Tours Solutions exceeded our expectations. Clifton and Carol made sure that our experience was just perfect.
Email Maureen | 20-35 years of age | Experience level: over 5 safaris
Exceptional and quality service
Pine Tours always delivers an exceptional service
It was a last minute short trip to Nanyuki and Clifton who is always a star managed to sort everything out.
The rooms booked for my family and l had the best mountain view.It was my husband’s first time at the Fairmount Mount Kenya and he loved it especially our rooms which came with a breathtaking Mountain View.
I can’t forget to show my deepest appreciation to our driver John he was the best.He explained so much to us about the animals during our Olpajeta safari and we got to learn something new about our animals. He’s sharp,organized,patient,good communicator and most of all a good driver.Thank you John for being the best Safari driver.
Clifton we are definitely having him on our next safari trip.
The tour van was spacious so thank you too for this.
All in all Clifton you have always delivered excellent service every time l book my trip with you
I know am always a last minute client but you always come through so thank you.
If your not using Pine Tours then your missing out.
On behalf of my family l say thank you 🙏🏾
Email Annie | 35-50 years of age | Experience level: 2-5 safaris
Exceptional Client Service
I am incredibly grateful for the exceptional experience I had with Pine Tours! Clifton recommended Sopa Lodge, Nakuru, as a tranquil destination for my daughters, and it was spot on! Throughout our stay, he ensured we received impeccable service. Additionally, the logistics were expertly arranged with a professional driver, ensuring our safe arrival to and from our destination. I wholeheartedly recommend Pine Tours Solutions for their unparalleled service.