Reviews
US
Email Maurice | 50-65 years of age | Experience level: 2-5 safaris
Very insightful and very helpful and knowledgeable.
Our stay in Kenya was one of a kind and truly amazing experience that will stay forever. Everything was amazing from the Tour operator,the driver and accommodation was very nice. We managed to see all the "Big Five " animals by the help of the driver who was well conversant with the destination where we could easily sport them . This was one Safari of a kind never to be forgotten. I would highly recommend Wildbound Safari and Tours for safari and Trips in Kenya.y
Email Japhet | 20-35 years of age | Experience level: 2-5 safaris
We booked with wildbound Safari and Tours and we had an amazing experience with the tour / travel C
We booked with wildbound Safari and Tours and we had an amazing experience with the tour / travel Consultant Electine who was very engaging and helpful from the beginning till the end of the tour and travel guide Paul , who was impeccable and insightful on every aspect of the tour not forgetting the hotel room service and neatness was at the top notch .Would highly recommend wildbound Safari and Tours for your travel deals
Email Sylivester Omondi | 20-35 years of age | Experience level: first safari
So organized guy full of respect to customers.
An ideal and meticulously planned safari.The folks at wildbound safari and tours were the reason we had such a great time in Kenya!When Electine customized the vacation to meet our needs, she was of great assistance, we had multiple whatsapp chats and email, and everything went smoothly. Our ten days safari was superbly organized. Electine and our tour leader, Paul ,ensured that everything was properly handled! We saw all five of the "Big Five" while at wildbound safari,and the game drivers were entertaining and educational. For travel and safaris at wildbound safaris ,I will always go with and heartily recommend wildbound safari and tour.
Email Victor Omondi Owinga | 20-35 years of age | Experience level: first safari
Excellence and Deligence!
Wild bound Tours and Safari made our family trip to Maasai Mara a nostalgic phenomenon. For the first time witnessing the Lion King with our naked eyes made an indelible mark on our memory. Electing, their tour operator perfectly facilitated our interaction with the world-renowned Maasai people who have very rich culture. We'll always team up with Wildbound for any of our trip in Kenya.
Email Richard Ochieng | 50-65 years of age | Experience level: 2-5 safaris
Standard setter!
My three day Easter holiday trip was excellent! Wildbound tours and safari cruised us through Maasai Mara, a world class destination for the Big five animals. Their tour operator, Electin was very available and deligent with guiding us. Her interpretation of the animals behaviours, especially the big five was so fantastic. I choose Wildbound for my December trip to The tsavo!
Email Chrispin Angugo | 20-35 years of age | Experience level: 2-5 safaris
"World-class" perfect!
Wildbound Safari and Tour made our three day tour to the Tsavo "heavenly" reality! Their excellent navigation of the wild terrains of the wild, was facilitated courtesy of their very available tour guide, Ms Electin. Our kids got the opportunity to witness one on one their darling animals, the King of the jungle himself! Lion king! Leopards, cheetahs, elephants, Giraffe. Indeed Wildbound Safari thrilled our entire family. For our next trip anywhere we shall stick by Wildbound!
SG
Email Zing | 35-50 years of age | Experience level: 2-5 safaris
Unprofessional, deceitful and greedy Kenyan operator
- We booked a 7 day Masai Mara, Lake Naruku, Lake Naivasha, Amboseli safari with Wildbound Safari from 3-9 August through their consultant, Electine.
- Wildbound Safari is a terrible operator who outsources to other operators, in our case - Jocky tours and does not bother to follow up on the itinerary. Thankfully our guide Joseph from Jocky tours was great.
- There have been multiple hiccups with them right from the start. First, we booked a mid-range safari experience with all Sopa lodges accommodation and paid the 50% deposit weeks in advance. Weeks later, on the actual day of our flight to Africa were we suddenly informed that all our Sopa lodges are full and our accommodation have been downgraded.
- Fine, we accepted that but then again they downgraded us to a tent/ campsite on the last day instead of the hotel that we had paid for. There was no refund of the amount we paid.
- Wildbound Safari also misrepresented and gave us a deceitful proposal with 2 game drives (1 in Lake Naruku and 1 in Amboseli) omitted as we were merged with another tour group who paid US$1,000 less per person than us.
- They then failed to refund us the entry fees for those 2 game drives that we missed which amounted to US$240.
- Wildbound Safari is super unprofessional as when they picked us up at Nairobi airport, Electine gave us the wrong bank account info for us to complete the rest of our payment here despite us checking multiple times with them.
- After our funds were transferred with proof of payment that the funds have left our bank account, they insisted on us paying a double amount to them again through no fault of ours.
- They called our guide Joseph everyday to bug us and we never got a good night of rest, and we were constantly bugged throughout the long car rides.
- Speaking of which, our itinerary guaranteed no more than 6 passengers in a group per land cruiser but they squeezed in 8 people and it was so uncomfortable!
- Their director Duncan did not take any responsibility and instead disrupted our schedule by insisting that our entire group stop by Nairobi to pay them and even go to the bank which is known for ridiculously long queues.
- Duncan also threatened us and said that our accomodation for the rest of the trip isn't booked if we don't pay them again.
- Duncan then also threatened us with police at the airport.
- Basically this has been a shit show for what was my birthday trip and I would never ever deal with them again.
- Deal with them at your own peril. This trip is an absolute disaster!
Reply from Wildbound Safari and Tours
Posted on Aug 31, 2024It's true that the trip was not smooth and I apologize. But it should also be pointed out the first trigger of all these hiccups was when you guys credited the remaining 50% balance payment in a wrong bank account, and given that our financial situation at that time was not okay, the company we hired could not prioritize you(our clients) over the other. And it's true that I had to do something to make you pay us before you left the country because you claimed the money had been credited to our account even after me proving otherwise. I am sorry that the fact that I also informed you that I would inform the airport police, and this was just to ensure that we get what we agreed upon in our contract before you go vack. Remember we agreed that you were supposed to pay us that remaining balance in cash, upon arrival. That's where hell broke loose regrettably. It should be noted that a group joining safari is never smooth, as you get different guests with not
soo similar itineraries joining safari. So the delay in our payment, made us pay the tour company we hired their van for the safari receive their payments late and so the service could never be as expected. Personally it was my first time handling a joining safari and I learnt the hard way that there are nitty grities that should always be ensures are put inorder team. I really regret whatever happened. We are in business and would only wish the best thrilling moments in their safaris.