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Best Price Tours
- Located In:
- Size:
- 10-20 employees (Founded in 2023)
- Member Of:
- TTB & AMREF
- Tour Types:
- Custom mid-range & luxury tours that can start every day
- Destinations:
- Price Range:
- $160 to $800 per person per day (USD, excl. int'l flights)
Reviews
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Email Arry | 20-35 years of age | Experience level: first safari
Broken car, bad planing, have to pay extra cost for hotel
Terrible experience with this company. Our safari was plagued with issues. The car broke down on the first day, forcing us to wait for hours. We had to arrange our own rescue and pay for it. The car was still broken the next day, delaying our pickup by 9 hours and causing us to miss the migration. We also incurred unexpected costs at our hotel, which the company promised to reimburse but has yet to do. I strongly advise against using their services.
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Email Trinh Trang | 35-50 years of age | Experience level: 2-5 safaris
Irresponsible tour company
Our safari trip with Best Price Tours LTD turned into a nightmare when our vehicle broke down in the middle of the night in a remote area. We were left stranded in the wilderness with no assistance from the company. The staff showed a complete lack of concern for our safety and well-being. This was the most terrifying experience of my life. I would strongly advise against booking any tours with Best Price Tours LTD.
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Email Thanh | 35-50 years of age | Experience level: first safari
Worst Safari Experience. The car provided was old, rickety, and almost fell apart.
Our safari trip to Tanzania, which was supposed to be a dream adventure to witness the Great Migration, turned into an absolute nightmare. From the start, the trip was a disaster. The car provided was old, rickety, and almost fell apart before we could even reach the Serengeti. We were left stranded in the desert at night, with no help from the tour company. We had to call for rescue.
The next day was equally disastrous. Our driver tried to fix the car but failed miserably. We spent hours arguing with the tour company, but they offered no real solution. Frustrated, we had no choice but to switch to another tour company to salvage the rest of our trip. We ended up planning everything ourselves and demanding a refund from the original company.
And now, to make things worse, the company has gone completely silent. Despite originally agreeing to refund us, they have not returned a single penny. We’ve been waiting for far too long, and their lack of response is unacceptable. Until we receive our refund, this review will remain as a warning to others: Avoid this company at all costs!
SG
Email Nguyen | 20-35 years of age | Experience level: first safari
Hotel payment issues at Neptune Safaries Lodge
I am compelled to share my disastrous experience with Bestprice Tours regarding their hotel services. We prepaid 100% for our hotel stay, but upon checking out, the hotel demanded additional payment for the remaining balance, which we had already paid in full.
Bestprice Tours provided a series of excuses, claiming that they had transferred the money but it hadn’t arrived yet, or that there were issues with the money transfer. They even suggested that the driver had received the payment but forgot to settle it with the hotel. It was incredibly frustrating to hear these convoluted lies.
We spent countless hours trying to resolve this issue with them, but in the end, we had no choice but to pay the hotel ourselves just to avoid further delays in our travel plans. We were promised that we could claim the amount back from Bestprice Tours, but two weeks later, we are still waiting for our refund.
This experience has been a complete nightmare, and I urge anyone considering Bestprice Tours to think twice. Their lack of accountability and poor customer service have left us feeling cheated and frustrated. Save yourself the hassle and choose a more reliable tour operator!
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Email Pinky | 35-50 years of age | Experience level: first safari
Terrible Experience with Bestprice Tours
I am writing to express my deep disappointment with the service provided by Bestprice Tours during our recent safari trip. Unfortunately, our experience was far from what we had hoped for, and it was marred by numerous issues that made our adventure incredibly frustrating.
Firstly, the vehicle provided was old and in poor condition, which rendered our safari nearly impossible. We faced constant breakdowns that severely impacted our ability to enjoy the wildlife and scenery. Additionally, the hotel accommodations were not fully paid for, despite us having settled all costs prior to the trip. This added unnecessary stress to our experience.
Moreover, the entry tickets and procedures for the national park were not prepared in advance, leading to extensive waiting times that further detracted from our safari experience. We encountered many other issues that collectively turned what should have been an exciting adventure into a regrettable ordeal.
In our frustration, we reached the point of requesting to cancel the remaining services and receive a refund so we could find another provider for the last three days of our program. We are set to leave the country today, yet we have yet to receive the promised refund that was assured to us.
I would not recommend Bestprice Tours based on our experience. It is crucial for travelers to choose a reliable company that values customer satisfaction and delivers on its commitments.
