Good experience
We had a wonderful experience in our safari! Traveling with two small kids can be challenging, but the process was seamless, and everything was well-organized. The fly-in safari made it so much easier and stress-free for our family.
The operator was incredibly friendly and accommodating, ensuring we had everything we needed. A highlight of our trip was having a local guide in the park—David was absolutely amazing! His knowledge, patience, and enthusiasm made the safari unforgettable for us and the kids.
The hotel was fine—it wasn’t luxurious, but it met our needs and provided a comfortable base for our adventures.
Overall, we had a fantastic time and would recommend this booking service, especially for families!
While the trip was well-organized, and we appreciated having a day-to-day itinerary, some aspects felt incomplete at a detailed level. For instance, the hotel rooms we were given were not as expected, flight details were insufficiently communicated, and the lunch promised on the last day was never provided.
I didn’t have mobile data available (wifi only in the hotel), and thankfully my husband did, for example as we needed it to clarify which flight we were booked on—a detail we only found out by contacting the agency. Although the travel agency was quick to respond to our messages, I believe customers should be better informed proactively, rather than having to chase for information themselves.
We booked this trip on short notice and didn’t have high expectations for the safari, but clearer communication would have made the experience smoother.