Africa Safari, My Office
Visit Afrika Travel
- Located In:
- Size:
- 10-20 employees (Founded in 2021)
- Member Of:
- Southern Africa Tourism Services Association
- Tour Types:
- Custom budget & mid-range tours that can start every day
- Destinations:
- Price Range:
- $35 to $350 per person per day (USD, excl. int'l flights)
Reviews
AT
Email Martina | 20-35 years of age | Experience level: first safari
Extremely Disappointing Experience – Unfulfilled Promises and Unresponsive Service
In November 2024, my friend and I booked a safari experience in South Africa through this agency, including a specific hotel which we carefully selected and paid for. However, once the safari began, we were informed that our chosen hotel was overbooked and we were being relocated to a significantly cheaper and low-budget alternative, far below the standard of what we had paid for.
After discussing the situation with the agency, we mutually agreed to end the safari experience early and receive a refund for the remaining costs. Despite this agreement and repeated follow-ups (at least 20 times), we have yet to receive the refund – it is now April 2025.
We were repeatedly told the refund would be issued "within the next days," but this never happened. The lack of transparency, accountability, and responsiveness is unacceptable, especially given the initial mishandling of our accommodation.
I strongly advise other travelers not to book with this agency. Our experience was not only disappointing but also deeply frustrating, and the ongoing lack of resolution shows a serious lack of professionalism and reliability. Be careful!