The review below is the personal opinion of Isi and not that of SafariBookings.
Unreliable
We had booked and paid for a five-day safari, including two nights in the Serengeti. However, we only stayed in the Serengeti for the first of the booked nights. We had to spend the following night in heavy rain, in a musty-smelling camping tent, with damp bedding, at the Ngorongoro Crater. The agency had confirmed in writing in advance that we would only be sleeping in houses and not in tents, so we didn't have any camping equipment with us. We're definitely not sensitive, but this is unacceptable! Our complaints were dismissed by the agency with excuses, and we felt they didn't take us seriously. Furthermore, our safari guide was not customer-friendly and showed little interest in us. Fortunately, on the last day, we were assigned a different safari guide, who was very good. This was a coincidence, however, as the original guide had to return to the city on short notice. As compensation, we were only offered a trip to a waterfall in the Arusha/Moshi region after the safari, which we found completely inadequate and therefore declined. One star is awarded for the excellent food on the safaris and for the guide on the last day of the safari. Another for the houses where we stayed. The parks and the wildlife are wonderful, but the aforementioned circumstances unfortunately spoiled the tour for us.
(automatic translation from German)