Reviews
CH
Email Jennifer Donadio | 35-50 years of age | Experience level: first safari
Unprofessionell
Absolute disgrace and immense disappointment!
You decide on an operator and a safari because you think the route is great and you like the accommodation. And then you arrive and are completely thrown into the deep end. None of the promised accommodation was received. The route has been changed & the travel plan. The safari including accommodation was simply changed without my knowledge. You get a downgrade without being informed about it. Bottomless impudence. At least 10 hours are lost because you have campers in the car and loading and unloading them takes so much time, which you were never informed about in advance. Communication and organization the worst I have ever experienced.
When I complained to the organizer, I was confronted with incorrect figures about the costs and that my safari was more expensive than I would have paid, which is absolute nonsense. I researched all the costs and came out with a nice profit for the organizer. Frank Robert tried to emotionally blackmail me with false charges and police threats.
The next day he offered me gifts to make up for it. Professionalism and honesty look different. Don't book with this organization, you will only be disappointed and hardly be able to enjoy your safari because none of the promised things (accommodation, German-speaking travel guide, travel route + massive unnecessary lost time, soft drinks and so on) will be adhered to and you will only hear lies and excuses as excuses. Believe the negative reviews and book with a more professional company.
None of the safari participants were satisfied with the process and everyone was disappointed.
In the end he gave me gifts that no one could use and $150 to make up for it and wanted to use it to buy a good rating, so to speak. What unprofessional behavior. You can't go on a safari every week, the disappointment and drama is inexcusable.
You cannot simply change the booked safari without informing the customer and without his consent!!!!
A licensed company is worthless without professional work!