Kerata Wild Safaris
- Office In:
- Size:
- 1-5 employees (Founded in 2023)
- Tour Types:
- Custom budget & mid-range tours that can start every day
- Destinations:
- Price Range:
- $199 to $700 per person per day (USD, excl. int'l flights)
for a custom tour
Your request will be sent directly to the operator
If preferred, you can contact the operator directly
Reviews
JP
Email Yuta | 20-35 years of age | Experience level: 2-5 safaris
It’s the worst company from my experience
I cannot recommend this company.
We wanted to visit Lake Manyara, Ngorongoro, and Serengeti, so we booked a 3-night, 4-day private tour. We paid $3,800 in advance for five people, but three days before the tour, we received a phone call saying that their colleague had made a mistake in the quotation. They told us that if we wanted to keep the private tour, we had to pay an additional $1,000. Otherwise, we would have to join a shared tour.
We refused to pay the extra $1,000 and switched to the shared tour, but it was a terrible experience. We had planned a long-awaited family trip to enjoy a private and relaxing safari, but we were seated separately, making it difficult to even have conversations with each other. The itinerary and accommodations were also different from what was originally provided, and it seemed like there was poor communication between the driver and the office staff.
If you are considering booking a private tour, I would advise you should not choose this company. They will demand additional fees at the last minute, even after providing a quotation. I will never choose them again.
Reply from Kerata Wild Safaris
Posted on Apr 3, 2025Dear Yuta,
Thank you for taking the time to share your experience. We sincerely regret that your trip did not meet your expectations. However, we would like to clarify a few important details for future clients.
Firstly, we acknowledge that there was a human error in the initial quotation, which we promptly informed you about three days before your trip. Upon realizing the mistake, we presented you with two clear options:
1. Continue with a private tour by adjusting the cost accordingly (+$1,000).
2. Opt for a budget-friendly shared tour, which you ultimately chose.
It was never our intention to force you into a shared tour, and we only proceeded after receiving your confirmation to do so. We respect our clients' decisions and ensure transparency in all our communications.
Regarding seating arrangements, our safari vehicles are designed to accommodate seven passengers comfortably. With your group of five and only two additional travelers, conversation within the vehicle should not have been restricted. We regret if this impacted your experience, but our guides always strive to ensure the best possible arrangement for all guests.
Additionally, we made every effort to communicate the revised itinerary and accommodations based on your selection. If there was any miscommunication, we sincerely apologize, as our goal is always to provide smooth and enjoyable safari experiences.
We understand that unexpected changes can be frustrating, and we appreciate your feedback. However, we also want to assure future guests that we do not demand additional fees at the last minute—in this case, the correction was made well in advance with transparent options provided.
We appreciate the opportunity to clarify this situation and remain committed to delivering exceptional safari experiences.
Erick Pallangyo
Director
KeRata Wild Safaris