The review below is the personal opinion of Joe and not that of SafariBookings.
Paid but was left stranded
I had a bad experience with this company. I booked a permit for rushaga in Bwindi NP through this company. The hike was supposed to start from the headquarters office. I was provided with a guide who had already registered for a group of 7 people.
When the trekking started we got a family that was 1 hour away. The company drove me to the beginning of the trekking but then left me stranded after the trekking. I had to ask for help of the local people to make my way back to the hotel. They did not want to take me back with their vehicle although there was plenty of space in the car.