Reviews

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jose dominguez   –  
Argentina AR
Visited: May 2017 Reviewed: Jun 11, 2017

Email jose dominguez  |  50-65 years of age  |  Experience level: first safari

Excelente aventura. Guia muy experimentado. Viaje entre 20/05 y 27/05/2017
4/5

La atención de Ryan, Thale y sus ayudantes fue muy buena. El es un experimentado hombre de campamento. La familia nos ofreció su tienda para comer y nos hicieron probar en varias oportunidades el vino local, que es muy rico. El safari cubrió nuestras expectativas, aunque debo reconocer que no poder bajar del vehículo en ningún momento fue un poco cansador. No obstante ello, quiero mencionar algunos puntos que tienen que ver con la información y satisfacción del cliente, entendiendo que le puede servir a otros viajeros:
-Nosotros, probablemente por una cuestión de marketing, y de mirar los capítulos exitosos de Animal Planet o de NatGeo, no estábamos bien informados de la dinámica de Kruger, de que “no es un zoo” como nos manifestó Ryan, y que los felinos pueden aparecer… o no. Hay que estar preparado para ello.
-No somos asiduos viajeros de aventura, ni de safari, pero hemos recorrido bastantes lugares del Caribe y America del sur; y como turistas internacionales nos sorprendió un poco no poder decir cuántas veces quisiéramos que se detenga de tal o cual forma para sacar una fotografía… teníamos que aceptar el criterio de Ryan, como si estuviésemos haciendo su safari y no el nuestro…
-De acuerdo a lo manifestado en los correos previos mantenidos con Thale, en ningún momento se nos dijo que la bebida no estaba incluida en el precio… ni siquiera el agua. Se mencionó que la comida estaba cubierta, menos dos almuerzos y una cena, pero nada más. Tampoco el almuerzo del dia de salida estaba cubierto. Nosotros supusimos que la bebida si, porque se nos pidió indicar en formulario previo de adhesión nuestra preferencia por el tipo de bebida, y esto nos creó confusión…. De todos modos, reitero que Ryan nos invitó con vino en varias oportunidades. Para evitar la confusión sugerimos que quiten del formulario previo la mención a preferencia de bebidas y que agreguen, en cambio, una mención muy clara indicando que la bebida no está incluida en el precio.
-En una parada del camino de regreso, Ryan se enojó con nosotros por regatear el precio de algunas artesanías, manifestando que esa gente pobre tiene días y días de trabajo sobre cada artículo, y que no es moralmente aceptable ese regateo. Pues bien, luego de abonar una obra casi U$40, encontramos exactamente la misma en Johannesburgo por la mitad de precio. Asi que como le contesté, Ryan debe dejar a los turistas ser turistas y limitarse a opinar sobre su actividad de guía, que es lo que conoce.
-Tomen los servicios de Wild Planet Safari y al finalizar, recuerden solicitar el pen drive o la memoria prometida con las fotos tomadas por Ryan o por Lungisani. Se les olvidó entregarnos la nuestra.


The attention of Ryan, Thale and his assistants was very good. He is an experienced camp man. The family offered us their tent to eat and we did try the local wine several times which is very rich. The safari met our expectations, although I must admit that being unable to get off the vehicle at any time was a bit tiring. Nevertheless, I want to mention some points that have to do with information and customer satisfaction, understanding that this can serve other travelers:
We, probably because of a marketing issue, and looking at the successful chapters of Animal Planet TV or NatGeo TV, we were not well informed of Kruger's dynamics, that" it's not a zoo"as Ryan told us, and that felines may appear ... or not. You have to be prepared for it.
We are not very adventure travelers, nor safari, but we have visited many places in the Caribbean and South America; And as international tourists we were a little surprised not to be able to say how many times we wanted to stop in some way or another to take a picture ... we had to accept Ryan's criteria, as if we were doing his safari and not ours...
According to the previous emails maintained with Thale, at no time told us that the drink was not included in the price ... not even the water. It was mentioned that the food was covered, minus two lunches and one dinner, but nothing more. Also the lunch on the day of departure was not covered. We assumed that the drink would, because we were asked to indicate in our previous membership form our preference for the type of drink, and this created confusion... Anyway, I reiterate that Ryan invited us with wine on several occasions. To avoid confusion we suggest that you remove from the previous form the mention of beverage preference and instead add a very clear mention stating that the drink is not included in the price
At a stop on the way back, Ryan was angry with us for haggling over the price of some handicrafts, stating that these poor people have days and days of work on each item, and that bargaining is not morally acceptable. Well, after paying a work almost U$ 40, we find exactly the same in Johannesburg for half the price. So, as I said, Ryan must let tourists be tourists and just comment on his guide activity, which is what he knows.
Take the services of Wild Planet Safari and at the end, remember to request the pen drive or the promised memory with the photos taken by Ryan or Lungisani. They forgot to give us ours.

Therese   –  
Australia AU
Visited: August 2016 Reviewed: Sep 23, 2016

Email Therese  |  50-65 years of age  |  Experience level: over 5 safaris

Good experience
4/5

Ryan was very prompt in replying to my emails and very accommodating of our requests to customise our 15 day tour of eastern South Africa. He was very knowledgeable about the wildlife and particularly the birdlife of the areas we visited. The accommodation he booked for us lived up to and sometimes surpassed our expectations. It was a combination of lodges and luxury tents. Overall we had a very memorable and enjoyable safari tour and I would certainly recommend this company.

Joe   –  
United States US
Visited: January 2016 Reviewed: Mar 23, 2016

Email Joe  |  20-35 years of age  |  Experience level: first safari

Excellent and knowledgeable guides enabled perfect viewing of the Big 5
4/5

Communication and service were great, and overall enjoyed our experience. Ultimately everyone's goal is to see the big 5, and we saw them all and more thanks to the determination and expertise of our guides. They understood the tricks and necessities to navigate the park at the right time as well as the right places to see the different wildlife, while avoiding super crowded areas. Certain services, such as walk-about and night drive, are not allowed by private guides within Kruger - but Ryan arranged these tours on our behalf with the in-house park rangers.

Accommodations were exactly as expected - however, we were completely blow away and happily surprised by the additional hospitality when our guides prepared our meals the entire time we were in the park.

The overall logistics were convenient and helpful. They picked us up in Jo-burg, transporting us all the way to Kruger National Park. The drive and scenery and additional information along the journey were wonderful. They also drove us back to Jo-burg and dropped us off at the airport with plenty of time to catch our flight.

One downside was being in an enclosed vehicle the whole time, rather than the perceived experience of "open vehicle safari"; however, the enclosed vehicle enabled them to provide the Jo-Burg pick up and drop off, so that was a trade-off we proactively chose. Ultimately, the enclosed vehicle did not prohibit our views nor the overall experience of the safari.

We were very happy with our experience and would recommend to others looking for a great safari experience within the national park.

Dao & John   –  
Australia AU
Visited: May 2015 Reviewed: Jun 24, 2015

Experience level: first safari

10 Night Kruger Safari - North to South
4/5

We are a couple & went on the 10 night Kruger Safari with Ryan in May, which was the first part of our honeymoon. Starting from the North - Punda Maria and finishing up in the South - Berg an Dal. Firstly Ryan's passion and knowledge of the park and animals are amazing. There wasn't a question he couldn't answer and needless to say we learned a great deal about all the animals, the park and South Africa. We saw lots of animals including the big 5 and it was really nice to travel from North to South - a great journey that felt like an odyssey.
We booked with Wild Planet late last year, and most of the communication was with Thale - the other half of Wild Planet. She was friendly and very helpful with all questions we had and we had built a great rapport with her. Unfortunately though she wasn't able to be on the tour as they are expecting in August, which left a tour that would normally be run by the both of them to just Ryan. Don't get us wrong, it was a great tour overall and we had a good time but it seemed a lot for one person to run on their own. From managing game drives, daily camp preparation and cooking every meal, Ryan seemed a bit overworked on one or two occasions. We would recommend Wild Planet to anyone, but feel it's a two person operation. Had Thale or a second helper been there as well the trip would have met the expectations we had when we booked it.

Kate   –  
United States US
Visited: March 2015 Reviewed: Apr 22, 2015

20-35 years of age  |  Experience level: first safari

South Africa #SpringBreak
4/5

On a whim we decided to take a Spring Break. With less than 4 weeks to plan a group of 4 of us got on a flight to Johannesburg not knowing what exactly to expect when we landed. We couldn't have been more thrilled with our experience with Wild Planet Safari and our guide Ryan. Ryan picked us up right at the airport, drove us to Kruger Park while allowing us multiple stops along the drive to enjoy the country side. We did a 2 night 3 day Safari in Kruger. Over the course of 3 days Ryan enlightened us with so much information that we couldn't believe it. From how to track the animals to information about how they feed or interact with other animals Ryan knew it all. He was also extremely calm in all situations. For example one morning we had an elephant trying to charge the car. Ryan knew exactly what to do to keep us out of harms way. In just 3 days we saw 4 of the big 5! In addition to Ryan's knowledge of Kruger he is also quite the chef. He helped prepare three amazing meals a day even bringing veggies hand picked from his own garden. We got on a plane not knowing what to expect and we walked away with unforgettable memories.

Jim   –  
Canada CA
Visited: September 2024 Reviewed: Nov 20, 2024

Email Jim  |  65+ years of age  |  Experience level: first safari

One more off our bucket list and would do it again
5/5

The park is wonderful and we saw lots of every kind of animal there was except a leopard. (we think we saw 2 cubs at quite a distance away but not totally convinced it was leopards). The best part of our 4 days had to be the guide Mr Ker and Chef Mr Hope. They did everything they could to make this Safari memorable, comfortable (there was an unusual cold snap but blankets and rain gear were made available). The food that Hope made using outdoor grill was excellent and with myself being a vegetarian, I was impressed. The huts we stayed in were basic but comfortable with 2 bed, AC and a private bathroom/shower. I think there was good value for the cost ($1755 CDN each for 4 days). The only thing that could have been better was the initial transfer from Johannesburg. We were late getting to pickup spot at the airport because our prearranged pickup from our Airbnb was not give clear instructions as to where to meet the transfer van for Kruger. It worked out in the end as they waited for us. We real enjoyed this experience and would do it all again in a heartbeat.

Laura   –  
United States US
Visited: October 2024 Reviewed: Nov 17, 2024

Email Laura  |  20-35 years of age  |  Experience level: first safari

Outstanding Safari Experience
5/5

I had been dreaming of an African safari for years, so when the opportunity arose, I had to jump on it. I have to say our guides, Chris and Goodwill, gave me the experience of a lifetime! They were extremely knowledgeable about all of the animals we came across, spouting out random facts throughout the game drives. We saw an abundance of animals throughout the 8 day safari. I still can't believe how Chris managed to spot our first leopard. These guys really do have hawk eyes!
Mealtimes were wonderful, taking into account our meal preferences and providing us with very well prepared dishes. The wine in the evenings was much appreciated. And I think I can speak for everyone in my group that the comradery provided during our meals was wonderful!
I highly recommend Wild Planet Safari for your Kruger National Park adventures.

Gary   –  
United Kingdom UK
Visited: September 2024 Reviewed: Oct 30, 2024

Email Gary  |  50-65 years of age  |  Experience level: first safari

Brilliant
5/5

First class, fantastic value for money, great service

Joelle   –  
United Kingdom UK
Visited: September 2024 Reviewed: Oct 29, 2024

Email Joelle  |  50-65 years of age  |  Experience level: first safari

Wild Planet Safari delivered a once in a lifetime experience
5/5

I opted for a private safari for the 3 of us. After some fumbling on my part with dates and pick up points, Wild Planet Safari arranged a great itinerary for us. They even deducted some money from the bill because we started at one of the Kruger's airports rather than from Johannesburg. Any email was replied to promptly. They provided information about the weather, what is advisable to wear and what to expect when on safari. They also arranged for a bush walk and a night drive for us in the 2 resorts we stayed on. Raphael - the safari guide (or is it spelt Raphaele?) - was a great guide, patient, attentive and really good at spotting all kinds of animals as well as being personable and fun to be with. He also knew an awful lot about the animals and birds in Kruger. We loved him and are really grateful to him for enhancing our experience!

Wanda Stevens   –  
United States US
Visited: October 2024 Reviewed: Oct 29, 2024

Email Wanda Stevens  |  65+ years of age  |  Experience level: first safari

Education, excitement, and full-on exhilaration, all in one package.
5/5

Thale Kolhus put together a great lodging package. Each lodge was unique to the park's varied areas. She then matched us up with knowledgeable drivers who educated us on not only the wildlife and their habitat but also an inside on the people of South Africa and points of interest. Thale added the Moholoholo Rehab Center to help raise awareness of how endangered these animals are. I would not change a thing and would recommend Wild Planet Safari to anyone, and any family looking for a trip of a lifetime.

Average User Rating
4.9/5
Rating Breakdown
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  • 3 star 2
  • 2 star 1
  • 1 star 0
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