Meet the Team - eTrip Africa
E-Trip Africa
- Located In:
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United States
- Size:
- 20-50 employees (Founded in 2012)
- Member Of:
- ATA, IATAN, IGS, KPAP & CODE
- Tour Types:
- Custom mid-range & luxury tours that can start every day
- Destinations:
- Price Range:
- $200 to $1,500 per person per day (USD, excl. int'l flights)
Reviews
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Email Michelle | 35-50 years of age | Experience level: 2-5 safaris
Built us our dream trip!
Contacted three tour companies. E-Trio Africa was first to respond. Followed up quickly and was $10,000 cheaper than the others. I asked another tour company to get the price down & keep it under a certain amount and they couldn’t E-Trip Africa did! I respected and was thankful for the opinions and suggestions that I was given about our trip. I felt like they truly worked with us and knew how to give us the experience that we were wanting. Their relationship with Lemala hotel chain appreciated. We loved staying within the same chain of beautiful properties during our trip. While we were there the safari vehicles had tour company logos on spare tire. You will see there are endless picks of companies and hotels but just put your trust in this company like we did and you will not be disappointed. Thanks for a dream vacation. Totally telling all our friends about you. Thanks
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Email Maureen Chao | 50-65 years of age | Experience level: 2-5 safaris
Outstanding customer service and planning
Just returned from a 12 day trip to Kenya, three adults and three kids. The trip was all paid for and set up for April, and then two days before we were supposed to go Kenya suddenly changed their travel restrictions and the whole trip fell apart. We had internal flights and reservations at four different lodges and hotels. I was sick thinking about all the money we would lose given the various cancellation policies for the flights and hotels. We could have been totally out of luck but Ben and his team at E-Trip immediately went to work for us. They ended up negotiating a later trip for us in June, and lobbied with each provider on our behalf. In the end we got to take the whole trip and didn't end up losing any money at all. And there was outstanding communication the entire time, from the planning process and through all the changes we had to make as flights continued to get cancelled and changed, even when we were on the trip. First class customer service, with the customer put first, which was really refreshing.
The tour was well set up, the drivers and guides were super, we had lots of connections with internal flights, etc and every one of them was seamless. I had total confidence in the arrangements, and also knew we would be taken care of if something were to go wrong. I would definitely book a trip again with E-Trip Africa.
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Email Justin Selb | 35-50 years of age | Experience level: 2-5 safaris
Very knowledegable and very friendly
This was a once in a lifetime trip with my father who is 70 (I am 39) to visit mountain gorillas in volcano national park of Rwanda for two days, and then to do a big game drive safari through the serengeti reserve for 3 days in Tanazania. Ben with e-trip Safari was a consummate professional from the beginning, sensitive to our needs of my father's health considerations, and our desire for a higher-end experience. He can accommodate nearly any budget, and provides the best people on the ground you can hope for. We had a once in a lifetime adventure among the silverbacks in the mountains of rwanda, and the big game in the serengeti including big 5 and a million + migration of wildebeest. Ben put us in the most amazing and comfortable lodges and camps you can imagine, the kardashians would have been impressed. Highly recommend e-trip africa for your African adventure needs!
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Email Keely | 35-50 years of age | Experience level: first safari
Absolutely wonderful!
Can not say enough positive things about E-trip Africa, we had a wonderful time, the service was great. I felt that if I needed anything I could reach out at any time, response time was quick. Co-vid tests were arranged seamlessly. Properties were beautiful. We saw the big 5 and tons more. Trip of a lifetime!
FR
Email Olivier | 35-50 years of age | Experience level: over 5 safaris
Very Good Tour and Travel Agency
We booked a 10 days Safari in Tanzania with E-Trip Africa and everything went well. They arranged everything for us prior to departure and made sure all was ok for my Mom who's in a wheelchair. It was really easy to communicate with them and they respond really fast to any questions you might have. Everything went as planned. Our driver Alladine was very kind and professional, driving safely and pointing us to all the different animals and places to see. The accommodations booked via E-Trip Africa were always of high standards, with people taking great care of us. Do not hesitate to book a trip with E-Trip Africa. I greatly recommend it to all of you.
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Email James | 20-35 years of age | Experience level: first safari
Once in a lifetime trip courtesy of an exceptional E-Trip Africa team!
This was the most amazing trip of our lives. We kept our honeymoon plans in 2020 and the 10-night Tanzania safari (and 5-night Zanzibar beach time) was incredible. We unfortunately had to cancel the gorilla trekking portion in light of Uganda’s COVID restrictions but can’t wait to try and do that in the future.
E-Trip Africa was an amazing partner from day 1. During the planning process, Ben was incredibly helpful in customizing an itinerary according to our requests and very responsive to our feedback as we tried to nail things down. He was exceptionally knowledgeable about everything from the macro logistics (in-country flights versus drives; certain parks and regions versus others) to micro details (specific lodges, experiences [i.e., horseback riding in a coffee plantation], and safari drive plans).
After we finalized the plan for our September trip in January 2020, there was obviously a lot of uncertainty and unexpected changes that have needed to take place. Ben was always on top of the latest restrictions from different countries in Africa (for US travellers) and proactive in swapping out our camps / lodges as availability and which ones were open shifted around. At the end of the day, he was able to upgrade us in a number of locations but even with those shifts, we were often the only people at the camps which was a unique experience (though I would imagine the amazing service we received at each would have been the same even if all ~12 tents/villas would have been occupied).
A few weeks before our trip, one of our airlines (Emirates) put a negative PCR test requirement into effect for our return flight from Zanzibar/Tanzania. The combination of a 96 window negative test requirement and 72 response time on the test results meant we had a particularly challenging logistical last few days. Ben was in touch at all hours of the day setting up a special test at a private clinic and even coordinating for our negative certificate to meet us at the airport because it wasn’t ready to be delivered to our resort.
While this was a challenging time to travel, Ben’s work behind the scenes made it still feel effortless for us.
On the ground, our E-Trip Africa guide Aladdin was amazing. He was very knowledgeable about all the animals and plants we encountered. He knew the parks exceptionally well and was often looked at as a resource by other guides around where to find animals and how to navigate the parks! We had some unbelievable viewings with him (two mother lions with 6 cubs on a rock formation, three cheetah brothers hunting, multiple leopards [including with cubs], and a handful of river crossings) and almost every time we were the only truck around! On top of this extreme professional acumen, it is clear he enjoys his job and being in nature in a way that is contagious when you’re in the truck with him.
My wife and I both agree this was the best trip of our lives and can’t wait to book our next one with Ben, Aladdin, and the E-Trip Africa team!!
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Email J Rose | 50-65 years of age | Experience level: first safari
Simply Amazing!!
Our 11 Day Safari to Kenya was the trip of a lifetime! I worked directly with Ben Jennings who built the perfect itinerary for us. He patiently answered all of my questions & concerns - which I had more than a few - especially traveling during the Covid 19 pandemic. He kept me updated on changes that occurred in the 10 months between booking and actual travel - even letting me know that the price had dropped at one of the properties that we were staying - which shows the integrity of the company. I would definitely recommend E-Trip Africa....
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Email Bill Gittemeier | 35-50 years of age | Experience level: 2-5 safaris
Everything I could have asked for, excellent service.
First of all, everything from our guide to our travel agent was perfect, communication was excellent and there was not a single thing to be disappointed about. We were mid Safari when the Covid-19 situation blew up and everything started getting crazy. Everyone with E Trip made sure we were able to enjoy as much of the trip as possible and kept us safe and helped us get out of country a little earlier than planned, which was not an easy task considering the madness of the situation. Could not be happier with E-Trip, will definitely work with them when we return to finish the trip.
TR
Email Dave | 50-65 years of age | Experience level: first safari
From start to finish our expectations were fully met and often times exceeded!
From start to finish we were fully satisfied with the entire trip. In particular we appreciated Ben and his team's support and assistance in personalizing our tour based on his recommendations and our request. At the end of our first taster trip to Kenya we were able to experience a wide variety of parks and accommodations which will set the stage for our next visit. The team on the ground in particular Antony who picked us up from the airport promptly and guided us around Nairobi our first day did an outstanding job. The real hero of our trip was Mr. Jinu, our guide and driver for the remainder of our trip. Top of mind for him was always our safety and comfort and ensuring each and every day was fulfilling and meeting our expectations up until we reach the hotel on our last day. His knowledge of the landscape in each park and the wildlife was astonishing, and his experience in working with amateur photographers such as myself made it an unforgettable trip. He was so generous in sharing his knowledge, and we learned so much from him in the way he positioned our rig allowing me to get the right light , background, and angle as well as the need to wait, watch and observe for sometimes 30 minutes or more at a single site. Each and every day was full and he was constantly focused in maximizing the time out we spend. Each day the rig was cleaned, organized and ready to go. Other than being a great guide he is truly an amazing person with a love for nature and the life he showed us. Kudos to the entire team!
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Email Carrie | 35-50 years of age | Experience level: 2-5 safaris
Great communication
We went in March 2020. We arrived at the beginning of the pandemic outbreak. We had to end our trip short and return home a few days early. Ben was absolutely fantastic during this time and found and secured us flights out of Nairobi. Many airlines had canceled all flights in and out of Nairobi at this time. Up until that point our trip was great. We had a wonderful driver, Mike and all our lodging was top notch. Great communication throughout the entire booking process and beyond. He is trustworthy , honest and will take the time to find and organize the trip to fit your desires.