Reviews
DE
Email Victor | 20-35 years of age | Experience level: 2-5 safaris
I recommend you don’t book with Simian Safaris
From our experience, Simian Safaris is not Safe!
We had the worst experience with a safari to Amboseli with this company. They made us first wait for half a day in a gas station waiting for the van.
They also promised a tour that, since the beginning, the driver said it was never planned, even though we paid more more for that specific tour. When we asked for a compensation or a refund, they stopped answering our calls. They even didn’t want to pay the driver for our way back to Nairobi (which was part of the deal and was paid) and THEY LEFT US ABANDONED IN THE NATIONAL PARK with no alternative to come back to the city. After making a lot of pressure from our side, the driver and the lodge, they ended up giving a solution, but our experience was obviously ruined.
Reply from Simian Safaris
Posted on Nov 11, 2024Thank you for your detailed feedback. We're sorry to hear about the challenges you experienced with our services. Your concerns are very important to us, and we take them seriously.
We strive to provide personalized attention to all our clients, and we're sorry that you felt otherwise.
However, the lamentations indicated by Victor are vindictive and untrue. There is evidence to the effect that the expectations for a tour organized for him were met under the costs granted, as he successfully went for a game drive at Amboseli National Park, he only wanted an additional day and night paid for by the company but was guided that would have only been possibly done at extra costs which were not factored in the initial plan for his tour.
The adverse review therefore does not represent a reflection of the services offered by the company.