Great customer service during the planning..but no follow up
Would rate 4.5 but did not have the option..overall wonderful service...great options ..good communication and personalized service during our planning process. We had a very memorable safari experience..our itinerary was perfect for first-time safari travelers..each camp was so very different..the terrain..the venue and the wildlife...an amazing experience..our only negative was that Yellow Zebra never followed up with us or checked in with us to ask how our trip/safari adventure was...disappointing...James Short was our initial contact.....James was our initial contact and he was very helpful in selecting our camps...and Emma was very helpful the week or two prior to travel with last-minute issues because the Visa process changed..we just felt it was very strange that no one asked us if we enjoyed our trip after we returned home..