Tracks Berg Travel Office
Tracks Berg Travel
- Located In:
- Size:
- 20-50 employees (Founded in 2008)
- Tour Types:
- Customizable private tours and fixed group tours
- Destinations:
- Price Range:
- $150 to $515 per person per day (USD, excl. int'l flights)
Reviews
AE
Email Serena | 35-50 years of age | Experience level: 2-5 safaris
It is a scam company, Eric took $400 deposit from us and disappeared!! Don’t book with them!!
Don’t book with them at all, it is a SCAM company!!! We lost $400 and two days time! The guy called Eric Muchai took our money and disappeared!!
Here is our story:
We contacted this guy Eric who is the owner of Tracks Berg Travel couples of weeks ago before our trip to Kenya on the 21st Feb 2019. He replied to all my emails with a price of $580 which including pick up service on the 21st Feb, girafe center visit, and 25-26th trip to Nakuru with game drive and one night hotel, as we need to leave Nairobi on the 26th noon time back to airport.
He came and picked us at the airport on the 21st with a driver in a silver old car, and we paid him $400 cash as I said I would pay him the remaining amount by 25th when we meet again to Nakuru.
He was still reachable by 24th evening through the phone and promised he would pick us in our hotel Nairobi and drive us to Nakuru on the 25th morning 7:30am. We waited for about 2 hours in the morning and nobody came...we called him and emailed him, his phone was off all the time and never reply to our emails...we have to take taxi to his office which claimed to be at Vision Plaza, Mombasa on his website and the attached receipt, which it turned out to be a fake company, there’s no such office at all there, we wasted another 3 hours to search around and have to report this to the police!
It is such a nightmare for us as we planed our two last days in Nakuru to enjoy our last moment here, but we have to stay in Nairobi from 25-26th calling and visiting police and searching for him. Eric Muchai is a cheater, liar and scammer! Everything he said is fake, there’s no office, no driver, no booking to hotel (as we called the hotel in Nakuru that he said he booked, the hotel told us there’s no booking under us or him...). We are very disappointed and surprised to see there’s such company / people would scam tourists in Kenya. Hope the police can find him very soon as what we saw, this is not the first time he is scamming tourists.
The trip ended up unpleasant wasting our time and money, and we want to make sure NOBODY ELSE WOULD EVER BOOK WITH HIM ANYMORE! It is a SCAM and avoid this company and Eric forever!!!
Email Lauren Wilkes | 50-65 years of age | Experience level: 2-5 safaris
Excellent 6 days in Masai Mara, Lake Naivasha and Amboseli.
We had a fantastic safari with our driver guide Martin. He was very well informed, cheerful and fun. 2 parents and our 3 children, 6, 9 and 11yrs quite the age range to test the mettle of any guide. Our lodge was very nice and, most important, we saw plenty of animals. I had set my heart on a hunt as I had read that Masai Mara was one of the few places that one could witness this, but I wasn’t holding my breath, To my luck we saw a pride of 6 lionesses get close to a group of zebras and with a bust of blurred speed one of the poor Zebs was down, totally making my trip. Martin really helped improve our odds, very knowledgeable with animal behavior.
During the booking process we paid a little extra to have a Land cruiser instead of a minivan. We're glad we did! A big Thank you to Martin, Erick and Ashley!
Email Peter | 50-65 years of age | Experience level: over 5 safaris
Perfect and well coordinated car hire service.
Renting a Rav4 from Tracks Berg Travel was by far the best decision we could have ever made for our 20 days trip to Kenya and Tanzania. After a year of research, research and more research through different travel forums we engaged Tracks Berg Travel and a couple of other car rental companies, Erick responded very fast to our questions and offered solutions to the best routes, accommodations or where we needed to amend our itinerary.
When it came to the payment Erick requested we pay an initial 20% deposit of the total cost and the balance on arrival so that he could facilitate the Comesa insurance for the border crossing. We transferred this via PayPal which was confirmed within 10 minutes and we got a confirmation receipt.
On our arrival day, our flight was delayed for 2 hours in South Africa but we managed to message Erick who was already at the airport. Upon arrival we found Erick with our names on a board and proceeded to the car. The Rav4 was in excellent condition! After the final payment and signing of the rental agreement we left the airport and off on our trip. Throughout our trip Erick kept in contact with us to check if everything was okay. (We were very impressed by this). The border crossing to Tanzania was flawless as we had all the relevant documents including the Comesa insurance that was arranged beforehand.
On the last day we returned to Nairobi with afew hours to our flight. The Rav4 was just outstanding to the end. We felt we were well taken care of by Tracks Berg Travel and we especially thank Erick for the excellent service! (We have already recommended them to our friends who are visiting Kenya later in the year)
CA
Email Tabitha | 50-65 years of age | Experience level: 2-5 safaris
Exceptional service from start to end!
We contacted Tracks Berg travel a couple of months before our trip. Erick was very prompt in communicating and keeping in contact throughout the whole lead up to our trip.
We had Samuel as our driver guide who has excellent knowledge of wildlife, birdlife, flora and fauna on top of this he was very good in reading the body language of animals and with this we were able to witness lions take down a zebra. He was flexible with us and very accommodative of our ever changing timings. All in all our trip went smoothly thanks to Erick and the staff at Tracks Berg travel.
Thank you so much for a wonderful safari!
