Tailor Made Travel done easy.
Impala Tours
- Located In:
- Size:
- 5-10 employees (Founded in 1999)
- Member Of:
- NTB, BOGA & BTO
- Tour Types:
- Custom mid-range tours that can start every day
- Destinations:
- Price Range:
- $50 to $650 per person per day (USD, excl. int'l flights)
Reviews
DE
Email Karl | 50-65 years of age | Experience level: over 5 safaris
negligent, slovenly and non-professional
It was the fourth time that we had booked with Impala, but there will be no fifth time. Pick-up was arranged at the airport, but unfortunately there was none when we arrived in the lobby of the airport. I had to call Impala to find out what's going on. I was told by phone that the taxi driver was on the way. As an excuse for the delay, Derselbige argued that South African Airways (SAA) had released unclear strike information. A look at the SAA homepage would have been enough to find out that our flight was not on strike because it was operated by a SAA partner company. As a rental car we, a couple, were given an old VW bus with over 300,000 kilometers driven, eight seats and minor technical defects (rear side doors only opened with trick 17); completely unsuitable for two people, who even in the national parks clunked nervously even at low speed, i.e. it was not a pleasure to go on the stalk with this vehicle myself. Contrary to a full tank, it was only a quarter full, so that our first course (drive) led to the next gas station after receiving the rental car. I honestly have to add, but if I only return the car with a full tank. Two of the lodges rented through Impala informed us on arrival that our reservation had been canceled due to a lack of payment. The result was my hectic phone calls with Impala, whose assurance that payment would still be made during our stay, which was the case. Unfortunately, Impala made no apology or a word of regret in either case. Conclusion: Business dealings were careless, sloppy and unprofessional. This is not how you deal with regular customers.
DE
Email Petra und Ingolf | 65+ years of age | Experience level: over 5 safaris
our first trip to namibia
Namibia for the first time, there should nothing go wrong. Therefore, we have asked different travel agencies for information. Impala Tours gave us the best information overall. We gave them our desired route and Andre gave us the first proposal for the lodges of our roundtrip in German! He also offered us a suitable jeep, because we wanted to drive ourselves. After some more exchange, we booked the tour with him.
The journey could begin. Andre picked us up at the airport, gave us the keys for the jeep and escorted us to the first hotel. At this time, he told us that there are some changes in the tour, which we did not like at the beginning. But these changes were very well thought out. At the tour, there was a perfect mix between deluxe and basic camping lodges, just as we wanted. Every lodge was special with his own flair.
If we had any questions, Andre was always available and could quickly help us. So, if you want to travel to Namibia ask Impala Tours, one of the best agencies to book a custom tour. We can only recommend Impala Tours and we will definitely come back to Namibia with support from Andre.
DE
Email Beate und Uwe | 35-50 years of age | Experience level: first safari
Our dream journey to Namibia
Thanks to Andres organization, our dream journey to Namibia fully met our expectations. The trip was put together according to our plans and wishes. Andre also brought us down back to earth again, when we wanted way too much. We are very thankful for the support, the provided information and all the answers to our questions. We would definitly travel with Impala Tours again.
DE
Email Birgit und Frank | 50-65 years of age | Experience level: 2-5 safaris
A wonderful journey with great experiences
Andre has arragend the journey perfectly to our requirements and expectations. After our arrival at the windhoek airport we were brought with the rented cars straight to the hotel. At the hotel we talked through the tour plans again in detail with Andre. It already became apparent there that there will be changes at the overnight stays. But at the end we realised that these changes suited quite well into our tour plans. The facilities of our lodges were a very good mix of different style´s. Every accomodation had it´s own charm. Andre was always available when needed and further questions were answered immediatly. All in all it was a very great holiday for us and we will definitely recommend Impala Tours.
SE
Email Herman Dunge | 50-65 years of age | Experience level: 2-5 safaris
Friendly service, knowledgde and a well grown network
Communication with Impala Tours has been simply brilliant. We had postspone the safari a month due to my illnes just a couple of days before our departure. The communication was simple and spot on,. no time lost and I think we saved a lot of money as it allowed us to be very ackurate and to act very fast. The safari itself was all that we cold wish for, close encounters with four of the big five and lots of other parts of the fauna and flora. THe service was excellent througout the trip which depend on a will to perform as well as a good knowledgde of which suppliers there are and which to choose. It,s also clear that the mix of the delta and Chobe shows that Impala Tours knows the areas very well.
GH
Email accra | 20-35 years of age | Experience level: 2-5 safaris
The sentences on web site are not true
I never recomend this tour company. Almost things that they said is not true.
As for the accomodation, the staff told me that we could see sunset and sunrise there when we asked before booking but actually we cannot tehre. We have to move another place to see and it takes one hour one way if we want. The driver said he doesn't want to. As a result, we could not.
As for payment, they said we can pay credit card but actually they asked me to tell all information about our credit card.
Of course, we could not for our finance security. And they needed money in advance and they told me to return bank transaction fee later if we pay by bank transfer in advance. So I believed and payed in advance by bank transfer but he never return.
This is a very shocked trip....
IL
Email Alex Tsarfin | 50-65 years of age | Experience level: 2-5 safaris
Disappointing experience
We booked a trip to Namibia and Botswana in advance of a year and a half to get a specific driver / guide in Botswana. Andre promised us that. As a result, Andre gave us another driver / guide. Moreover, Andre changed three ordered camps without prior notice. One of these camps was outside the national park, and we had to pay additional fees for entering the park. We are very disappointed.
Email Karin and Keith Cordwell | 50-65 years of age | Experience level: 2-5 safaris
Simply The BEST
Impala is the only way to go! This was our second, extended journey around Africa and, once again, our expectations were far exceeded. Last time we visited Namibia, Botswana & Zimbabwe, this time Namibia & South Africa; both trips were amazing and full of breathtaking variety. André (from Impala) put together the most amazing itinerary and every stop was a delight. He seems to know what we want and then find something even better; he also knows what we need before we know that we need it; every aspect is taken care of.
I've recommended Impala to dozens of people and we're already planning a return visit.
Thanks André, for another memorable and delightful journey.
US
Email Rudolf J Waldner | 50-65 years of age | Experience level: over 5 safaris
Wunderbar
The service was impeccable. All connections were on time, the host was gracious and knowledgeable and friendly, the scenery majestic, and the menus spectacular. I can't wait to revisit.
US
Email Dianna | 50-65 years of age | Experience level: first safari
Awesome!
We had an awesome experience with Pieter. He enjoys his work and made our adventure a good one.