Tailor Made Travel done easy.
Impala Tours
- Located In:
- Size:
- 5-10 employees (Founded in 1999)
- Member Of:
- NTB, BOGA & BTO
- Tour Types:
- Custom mid-range tours that can start every day
- Destinations:
- Price Range:
- $50 to $650 per person per day (USD, excl. int'l flights)
Reviews
SE
Email Herman Dunge | 50-65 years of age | Experience level: 2-5 safaris
Friendly service, knowledgde and a well grown network
Communication with Impala Tours has been simply brilliant. We had postspone the safari a month due to my illnes just a couple of days before our departure. The communication was simple and spot on,. no time lost and I think we saved a lot of money as it allowed us to be very ackurate and to act very fast. The safari itself was all that we cold wish for, close encounters with four of the big five and lots of other parts of the fauna and flora. THe service was excellent througout the trip which depend on a will to perform as well as a good knowledgde of which suppliers there are and which to choose. It,s also clear that the mix of the delta and Chobe shows that Impala Tours knows the areas very well.
DE
Email Birgit und Frank | 50-65 years of age | Experience level: 2-5 safaris
A wonderful journey with great experiences
Andre has arragend the journey perfectly to our requirements and expectations. After our arrival at the windhoek airport we were brought with the rented cars straight to the hotel. At the hotel we talked through the tour plans again in detail with Andre. It already became apparent there that there will be changes at the overnight stays. But at the end we realised that these changes suited quite well into our tour plans. The facilities of our lodges were a very good mix of different style´s. Every accomodation had it´s own charm. Andre was always available when needed and further questions were answered immediatly. All in all it was a very great holiday for us and we will definitely recommend Impala Tours.
DE
Email Beate und Uwe | 35-50 years of age | Experience level: first safari
Our dream journey to Namibia
Thanks to Andres organization, our dream journey to Namibia fully met our expectations. The trip was put together according to our plans and wishes. Andre also brought us down back to earth again, when we wanted way too much. We are very thankful for the support, the provided information and all the answers to our questions. We would definitly travel with Impala Tours again.
DE
Email Petra und Ingolf | 65+ years of age | Experience level: over 5 safaris
our first trip to namibia
Namibia for the first time, there should nothing go wrong. Therefore, we have asked different travel agencies for information. Impala Tours gave us the best information overall. We gave them our desired route and Andre gave us the first proposal for the lodges of our roundtrip in German! He also offered us a suitable jeep, because we wanted to drive ourselves. After some more exchange, we booked the tour with him.
The journey could begin. Andre picked us up at the airport, gave us the keys for the jeep and escorted us to the first hotel. At this time, he told us that there are some changes in the tour, which we did not like at the beginning. But these changes were very well thought out. At the tour, there was a perfect mix between deluxe and basic camping lodges, just as we wanted. Every lodge was special with his own flair.
If we had any questions, Andre was always available and could quickly help us. So, if you want to travel to Namibia ask Impala Tours, one of the best agencies to book a custom tour. We can only recommend Impala Tours and we will definitely come back to Namibia with support from Andre.
DE
Email Karl | 50-65 years of age | Experience level: over 5 safaris
negligent, slovenly and non-professional
It was the fourth time that we had booked with Impala, but there will be no fifth time. Pick-up was arranged at the airport, but unfortunately there was none when we arrived in the lobby of the airport. I had to call Impala to find out what's going on. I was told by phone that the taxi driver was on the way. As an excuse for the delay, Derselbige argued that South African Airways (SAA) had released unclear strike information. A look at the SAA homepage would have been enough to find out that our flight was not on strike because it was operated by a SAA partner company. As a rental car we, a couple, were given an old VW bus with over 300,000 kilometers driven, eight seats and minor technical defects (rear side doors only opened with trick 17); completely unsuitable for two people, who even in the national parks clunked nervously even at low speed, i.e. it was not a pleasure to go on the stalk with this vehicle myself. Contrary to a full tank, it was only a quarter full, so that our first course (drive) led to the next gas station after receiving the rental car. I honestly have to add, but if I only return the car with a full tank. Two of the lodges rented through Impala informed us on arrival that our reservation had been canceled due to a lack of payment. The result was my hectic phone calls with Impala, whose assurance that payment would still be made during our stay, which was the case. Unfortunately, Impala made no apology or a word of regret in either case. Conclusion: Business dealings were careless, sloppy and unprofessional. This is not how you deal with regular customers.
AT
Email Christoph Herwig | 50-65 years of age
Terrible Organization and Not Holding the Promises
We went as two families with 3 children in August 2019 to Namibia and Botswana. Andre von Flotow and his team were in charge to organize the entire trip. We paid everything in advance. Never do this to this Impala Tours!
We had multiple issues along our trip. I will start mentioning them one by one in seperate reviews, as they touch different aspects.
As a start:
1) We were suggested to take a guide for our trip through Botswana and paid for 7 days.
The guide
- arrived one day late
- was not briefed where to go, We had to tell him the trip. We had the maps to tell him the way.
- did not have own coordinates of the night bookings. As the bookings were not correctly done by Andre and his team for 2 of the four locations, we had to find alternatives those days. Not nice if you have kids dont knwo where to stay and you see the sun setting.
Andre did therefore not prepare properly this guide, the guide tried to do his best!
The guide left after 4 of 7 days, although lodge bookings were done for him and we paid them to Andre. We did not receive any money back, although we took a long time to argue on this.
In fact, Andre cuts any communication related to those topics.
Be careful, use other organizers.
Please send personal message, in case you want to discuss.
Best wishes
Christoph
DE
Email Andreas | 50-65 years of age | Experience level: 2-5 safaris
Great experience
Second time With Impala.Good Organisation , thanks to our Guide
DE
Email Elke | 50-65 years of age | Experience level: over 5 safaris
Great Tour with Impala Tours
It was a very great tour,with many experiences, excellent organisation and execution.Many thanks to Andre and Gudrun. It was great with you.We'd love to come back.
DE
Email Frank | 50-65 years of age | Experience level: over 5 safaris
Impala Tours is great
We visit Namibia and Botswana with Andre and Gudrun.It was a very great tour. Thank you on Impala Tours for the organisation, it was perfect. We'l come back.
FR
Email Zineb & Mohamed | 20-35 years of age | Experience level: 2-5 safaris
Our dream trip to Namibia becames true
We have been to Namibia for the first time and we are really happy to have chosen Impala tours and to have met a very nice person as Andre. He has arranged the journey with very good accomadations. Everything was organized perfectly. We have done many things in 10days. It was a wonderful tour. We are planning to go organized another trip to Botswana with Andre.
We are very thankful for the information given and all the others things.