Tailor Made Travel done easy.
Impala Tours
- Located In:
- Size:
- 5-10 employees (Founded in 1999)
- Member Of:
- NTB, BOGA & BTO
- Tour Types:
- Custom mid-range tours that can start every day
- Destinations:
- Price Range:
- $50 to $650 per person per day (USD, excl. int'l flights)
Reviews
AT
Email Christoph Herwig | 50-65 years of age
Terrible Organization and Not Holding the Promises
We went as two families with 3 children in August 2019 to Namibia and Botswana. Andre von Flotow and his team were in charge to organize the entire trip. We paid everything in advance. Never do this to this Impala Tours!
We had multiple issues along our trip. I will start mentioning them one by one in seperate reviews, as they touch different aspects.
As a start:
1) We were suggested to take a guide for our trip through Botswana and paid for 7 days.
The guide
- arrived one day late
- was not briefed where to go, We had to tell him the trip. We had the maps to tell him the way.
- did not have own coordinates of the night bookings. As the bookings were not correctly done by Andre and his team for 2 of the four locations, we had to find alternatives those days. Not nice if you have kids dont knwo where to stay and you see the sun setting.
Andre did therefore not prepare properly this guide, the guide tried to do his best!
The guide left after 4 of 7 days, although lodge bookings were done for him and we paid them to Andre. We did not receive any money back, although we took a long time to argue on this.
In fact, Andre cuts any communication related to those topics.
Be careful, use other organizers.
Please send personal message, in case you want to discuss.
Best wishes
Christoph
GH
Email accra | 20-35 years of age | Experience level: 2-5 safaris
The sentences on web site are not true
I never recomend this tour company. Almost things that they said is not true.
As for the accomodation, the staff told me that we could see sunset and sunrise there when we asked before booking but actually we cannot tehre. We have to move another place to see and it takes one hour one way if we want. The driver said he doesn't want to. As a result, we could not.
As for payment, they said we can pay credit card but actually they asked me to tell all information about our credit card.
Of course, we could not for our finance security. And they needed money in advance and they told me to return bank transaction fee later if we pay by bank transfer in advance. So I believed and payed in advance by bank transfer but he never return.
This is a very shocked trip....