Tanzania Private Safaris & Small Group Adventures.
World Tours & Safaris Tanzania
- Located In:
- Size:
- 5-10 employees (Founded in 2000)
- Member Of:
- Tanzania Tourist Board
- Tour Types:
- Custom budget & mid-range tours that can start every day
- Destinations:
- Price Range:
- $150 to $490 per person per day (USD, excl. int'l flights)
Reviews
KW
Email Pierre | 35-50 years of age | Experience level: first safari
Professional and Fun
We just finished a 5 days-4 nights safari including Norongoro, Serengeti and Ndutu areas. We loved our experience. We were 5, including 2 children (9 and 14). Our guide-driver, Edgar, was absolutely outstanding. He was knowledgeable, friendly and caring. The owner, Richard, was also dedicated and strives for excellence in customer service. We strongly recommend this operator for taking care of your safari. We have lovely memories, because we could focus on the purpose of our stay. We were also impressed by he professionalism of this operator
Good job Richard and team
Based on the reviews @ Safari bookings, i decided to get in touch with Richard. He is extremely helpful and very quick to respond to my emails and very patient too since i had so many queries! We reached Arusha and his team completely took over till we were dropped off at the airport. We did Lake Manyara, Serengeti and Ngorongoro over 4 days. Special mention goes out to Stanley our extremely knowledgeable guide with eagle eyes. He patiently drove us across the parks, and showed us the big 5, amongst various other animals.
Thank you World Tours for the wonderful experience!
BE
Email Wieland | 20-35 years of age | Experience level: first safari
Very helpfull!
We had an amazing 4 day safari with our guide Steve! Very experienced spotter!
Also service en organisation is all smoothly arranged by Richard! After we forgot our camera the night after the safari, he send it to our next destination almost before we know :)
Camping in the Serengeti was a lifetime experience.
BE
Email Senne | 20-35 years of age | Experience level: first safari
Excellent service and reliability
- Service was excellent
- Guide was always on time, gave good advice and was good in spotting the animals
- Payment/reservation everything was done like it should be.
MX
Email Graciela Rendon | 50-65 years of age | Experience level: first safari
It was the trip of our lives!
World Tours & Safaris Tanzania exceeded our expectations. Their service was excellent. Richard was very helpful and attentive to our needs, even giving us gifts. We highly recommend the Neptune Luxury Lodge to anybody who is interested in going to visit this area.
Email Graham | 35-50 years of age | Experience level: first safari
Absolutely fantastic experience
We did the 5-Day Experience Tanzania in Luxury Lodges with World Tours and it was truly amazing. Our guide Felix was great - really friendly and super knowledgable. The standard of accommodation we stayed in was superb and the food there was really good - even the packed lunches they provided were of a high standard. The real stars of the show though were of course the animals and the spectacular landscapes in which they live. We loved every minute of this trip and would like to thank World Tours for taking care of us. First class!
DE
Email Wolf | 35-50 years of age | Experience level: first safari
Great Safari with an experienced team.
Everything was perfectly organized and communicated by Richard and his experienced team. Special thanks to our guide Stanley, our cook and Jeremias with whom I spent an amazing bike trip to lake manyara and to different tribes - he has an enormous knowledge!
CA
Email Erin | 35-50 years of age | Experience level: first safari
Great company and employees!
I was very satisfied with my safari with this company. The manager, Richard, was very helpful answering questions before I arrived and made me feel quite welcome when I got there. Everything went very smoothly and the staff went out of their way to take me to bank machines and to the bus station, even the day after the safari when I was no longer technically their customer.
The driver and guide were super friendly. We felt very safe sleeping in the open campsites even when we heard the lions roar because we knew Stanley was watching over the campsite with his rifle.
The cook was great, the food was good and I never once got sick (better than I can say for other companies).
Also, Stanley's english is very good. He was able to answer any questions I had and joke around with us.
Throughout the trip I really wanted some seeds from one of the trees. I saw this tree a couple times and always asked Stanley to stop and let me gather some seeds but it wasn't safe in the parks. At the end of the tour we stopped for souvenirs and Stanley brought me back some seeds that he had gone to find for me! Just an added touch to the hospitality shown by World Tours & Safaris.
US
Email Brett and Gwen | 65+ years of age | Experience level: first safari
A Wonderful Tanzanian Safari
Seven by Far partnered with World Tours on the Tanzanian part of our safari. Cosmas was an excellent guide/driver. Not only did he know the land animals, but was very knowledgeable about birds and flora. We visited the Serengeti, Ndutu, the Ngorongoro Crater and Lake Manyara. The high points ranged from seeing a cheetah eating a gazelle to watching a chameleon crossing the road. We found World Tours a valuable part of our trip.
Email Leila | 20-35 years of age | Experience level: 2-5 safaris
Avoid at all costs this safari company if you do not want to be hassled by the owner Richard Papa
We booked a 5 days and 4 nights safari Tarangire/Serengeti/Ngorongoro camping safari with World Tours & Safaris from Arusha to Mwanza. We needed to be picked up in Arusha and dropped off in Mwanza as we had plans to visit Lake Victoria. We contacted Richard Papa who was responsive but a bit short in his anwers. We didn’t think of it as it’s so easy to misinterpret the tone of someone by email so we decided to go with the company.
We were quoted for this private safari (as apparently no one wants to be dropped in Mwanza so it had to be a private one) my friend and I respectively $1000 and $920 (my husband was not traveling with us). I am a resident in Dar es Salaam and Tanzanian national parks charge residents slighty less than tourists this is why I was offered a $80 discount on the whole amount providing I could prove my residency in the country. If I failed to do so, Richard told me I would have to pay the difference at the gate which was fine with me since I had all documents in order.
We paid for the full safari by bank transfers, twice, the first time for the 40% deposit and the second time the remaining 60%. Richard told us we could only pay the remaining of the sum in cash with US dollars if paid on the first day of the safari. Since I live in Dar with my husband, we do not have US dollars so we did the second bank transfer to avoid any hassle.
The safari went well, we left the day after a night in Arusha Precious Inn, a very basic hotel but conveniently located a block behind the company’s office. Stanley, our guide and Gadi our chef, were good and professional. They made the best with what they had, which wasn’t so easy considering that the car was quite old and used (515 0000 km at the counter) and that their equipments were quite basic (for e.g after reading reviews on this website we decided to take our own sleeping bags). We enjoyed the 4 days trip even if the last day didn’t go as planned. We were indeed meant to go through the Serengenti again but we did not and drove straight back to Mwanza after reaching the last Serengeti gate. Still, we were quite happy with the trip and gave each of them (Stanley and Gadi) a nice tip once at our hotel in Mwanza. As previously explained, before entering each park I had to give Stanley my passport and visa exemption certificate (residency permit) so he could go and pay the entrance fees. I always asked him whether he needed them and except for Ngorongoro crater where he told me he didn’t have to show the documents.
Once the safari finished, this is when the problems started with Richard. We were eating our lunch in Mwanza when Gadi the chef came back to us saying that we needed to pay more. When I asked him to explain why, he told me that I needed to speak to Richard. I took the phone and then Richard literally started yelling at me telling me that this was the deal : I needed to pay $45 more for the Ngorongoro crater since I did not present my documents. He then told me that $45 was missing from his account (Stanley was apparently given pre-paid credit cards to pay the entrance fees) and that I should know where the money went. I told him that I was not one of his employees, that I did not know what happened with his credit cards and that so far only guides enter the park’s office to pay entrance fees. I do not even know what’s the entrance fee for each park since we always pick organised safaris. As a passenger you either stay in the car or go to the bathroom until the guide comes back and tells you to go back into the car. Richard said I did not present my documents so Stanley paid the fee for a tourist. I told him that when I asked Stanley before and he replied to me that for Ngorongoro there was no need for such document. As soon as I told this to Richard he started shouting : ‘Then Stanley lied to me, pass me Stanley now I will take the money off his wages….’ and hung up on me. Now I have been living long enough in Tanzania to know that $45 is a lot of money for a local. Stanley also explained to me that the mistake was coming from Richard for another reason that I did not get. I felt bad and Richard kept texting me saying I needed to pay or Stanley would have to (which felt like emotional blackmail to be honest) – I had done nothing wrong however unless I paid up then Stanley, who had been very professional the whole trip, would be forced to pay $45 - a lot of money for him. Stanley literally told me that if he had to pay the money the next safari he drove would essentially be done for free. Therefore I paid $45 on top of the $920 already paid not knowing whose mistake it was, Richard or Stanley. I thought that I could retrieve the money after speaking calmly to Richard since he was just shouting on the phone but I couldnt get a calm conversation out of him.
When I spoke again to Richard and told him that it seemed quite unfair I had to pay an extra $45 for the Ngorongoro crater since I could prove my residency in the country (which I did for Tarengire and Serengeti) and that this would affect my review of this trip (I was quite annoyed by this point, I did not like him shouting at me or at his staff on the phone) he wrote me back an sms (I quote) : ‘ I will reply to your review as you wish to write and give all breakdown to the World since you said you have permit. GOD will judge. Thanks’.
Our following exchanges were quite a roller coaster of emotions from Richard since it seems my possible review of the company was really annoying him. He successively threatened me to expose that we were staying illegally in the country (we have been living in Dar for 7 months, my husband works for an European NGO), then told me (I quote) : ‘I know you are a very good girl. You will not put us in trouble’ (I’m 30 by the way), then wrote ‘I am not sure why you want even my family and other staff to miss daily bread…’ (it’s not like we do safaris in order to write bad reviews) and then also accused us not have done the right bank transfers (which was very silly since we have evidence of our bank transfers and knew they had gone through correctly) and that we had cheated him.
Additionally, Richard constantly blamed his employee Stanley when he realized I was having none of this and wrote (I quote) : ‘Stanley is putting me and you in trouble…’ One of Richard’s email’s object is literally called ‘Stanley’ and is just a succession of accusations against poor Stanley.
When I last told Richard I could not accept the refund coming from Stanley’s salary (because to me it wasn’t clear whether he or Stanley did the mistake and also because it will result on an unfair burden on Stanley) he told me I should have reminded Stanley of the residency (which I did but also I do not work for the safari company so that should not have been my responsibility). And then the last email coming from Richard states (I’m just copying and pasting it because it is too good to be true) : ‘I will attache the same letter and the permit and my lawyer will write a letter to your Embassy, with copy to Ministry of Natural Resource, and another copy to Ngorongoro Conservation Area Authority to show them the way you want to mistreat us.They will judge who has problem between me and you. We made a deal and nothing went wrong to my agreement between me and you. All arrangements was in order’.
I told Richard he was a dishonest person who’s been seemingly treated harshly his hardworking staff. Also, an important point, I did not understand his calculation : as a resident I had to pay $920 and my friend (a tourist) $1000.Since according to Richard I did not show my documents in Ngorongoro I had to pay another $45 on top of the $920 which makes it $965. Stanley told me that if I did not have the paper as well in Serengeti I would have had to pay another $45. Which amounts to $1010. Which makes it $10 more than the fee for a tourist and this not even taking into account if I had to pay an extra for Tarengire. When I asked Richard to explain how I would have had to pay more than my friend despite getting a residency discount (which does exist for national parks) if I had to pay the difference at each gate, he did not bother answering.
In a nutshell : I’m just baffled by the whole experience with Richard and his company World Tours & Safaris. Richard Papa strikes me as a very dishonest man and not a very professional one, not treating his staff nicely or even his customers. I would strongly recommend any potential customer to stay away from this company and to go with another safari company because you do not want to experience what we experienced. Besides, there are a lot of other safari companies out there that do provide the same service and the same trip without the hassle we went through.