Enjoy Africa with Sureway Tours
Sureway Tours
- Located In:
- Size:
- 1-5 employees (Founded in 2010)
- Member Of:
- American Society of Travel Agents
- Tour Types:
- Customizable private tours and fixed group tours
- Destinations:
- Price Range:
- $170 to $350 per person per day (USD, excl. int'l flights)
Reviews
Email Nathalie | 65+ years of age | Experience level: first safari
The promised itinerary was not delivered - adding hundreds of dollars to our cost
The guide/driver was very good – he deserves a rating of 5. But the company is not to be trusted - I would give it a zero but am giving a 3 overall because of the guide. Without notice, the company dropped a visit to a national park from our safari – which was listed as included in our final itinerary. At great expense to ourselves, we did visit the park - paying the park entry fees and the guide’s services – rather than spend the day stuck in the hotel, which was the only alternative. The company admitted it had made a mistake in our itinerary but refused to take responsibility for it. They had our money, they no longer cared. The cost of such a safari is already high enough – and we were then left out of pocket an extra several hundred dollars. I would NOT recommend booking with this company.
Reply from Sureway Tours
Posted on Sep 24, 2019We respect that it is within the prerogative of a guest to write a positive or negative review. This trip happened during the Peak Season (August 2019) when demand for accommodation and transport is very high. We explained to Mr. Peter Harlow (husband to Nathalie) that since he booked on short notice we might not be able to book all the accommodations options provided on the itinerary. So when the Ark Lodge in Aberdares National Park was fully booked during there safari dates then we gave them the option to stay at the sister lodge Aberdares Country Club which is a remarkable lodge as wildlife also roam free.
We never charged the guest for park fees as remarked by Mrs Nathalie and surely don't understand where she lost the hundreds of dollars she claims were lost.
Sincerely, if Mrs. Nathalie claims she had a lovely time with the driver guide who happens to be the face of the Company then why would we as a Company not comply with our work ethics.
All the same we respect her views and apologize again for the misunderstanding.
John Mike Kimathi Reservations Manager (Sureway Tours)