Lilac Adventures
- Located In:
- Size:
- 10-20 employees (Founded in 1999)
- Tour Types:
- Custom mid-range & luxury tours that can start every day
- Destinations:
- Price Range:
- $176 to $650 per person per day (USD, excl. int'l flights)
Reviews
DE
Email Esther | 35-50 years of age | Experience level: 2-5 safaris
Attention! Lilac Adventures is untrustworthy and unreliable!
For an amount of nearly 6.000 USD, payed in advance for a safari in
Uganda supposed to start in March 2016, Lilac Adventures did not provide ANY of the services promised. Due to
negative reviews by former clients, we asked Lilac some time before the safari was
scheduled for details of the accommodation bookings and for copies of
the Gorilla Permits. The only thing they came up with were ever more
phantastic excuses why they allegedly could not provide us with any of
the documents requested. Therefore we contacted all the lodges ourselves and asked for bookings done by Lilac in our name - there were none. Being confronted with this, Lilac began to run out of
reasons and finally had to admit that 4 months after receiving
our money they had not prepared or booked anything. They also admitted that they would not be able to conduct the safari but did not give any valid reasons for that. At this point they
promised us a complete refund of our money - half a year on, we have not received anything.
So please do not make the same mistake we did, and especially do not
believe a word when they try to coax you into booking: they will go to
great lengths in trying to explain why they could not deliver the
services they were paid for by us and will give different reasons for this (delays in
the financial / banking system, political instability and / or unrest, etc. etc.), or perhaps they offer that you pay only a deposit (f.e. 20%) in advance. But please be aware that they are
completely untrustworthy and very likely they will just take your money without rendering anything for it.
Great Experience
I was particularly impressed by how organised they were. I took the Amboseli trails which lasted 4 days as they had promised. I toured the most part of Kenya. The staff were hospitable and very friendly. I look forward for another adventure on my next vacation.
Email JT | 35-50 years of age | Experience level: over 5 safaris
Be very careful with this operator
I was very disappointed with this operator. They demanded payment upfront but then changed the dates of my trip. They lied about there being a 'group' I would climb with (there was no group) and provided unprofessional guides who didn't provide a briefing nor walk with me. I ended up climbing Mt Kilimanjaro on my own. It was an overall traumatic experience. I emailed and phoned the operator MANY times and they denied a problem. This company is not to be trusted. When I got back to Arusha, I was notified by the Tourist Authority that this company is not endorsed due to their poor record.