Maasai Trails East Africa
- Located In:
-
Germany
- Size:
- 5-10 employees (Founded in 2012)
- Member Of:
- IATA, ASTA, AMREF & Magical Kenya
- Tour Types:
- Small & medium group tours (Budget & mid-range)
- Destinations:
- Price Range:
- $95 to $190 per person per day (USD, excl. int'l flights)
Reviews
20-35 years of age | Experience level: first safari
The experience were great, the service was great but things were not clearly organised.
The service was great, the safari was wonderful but there were some circumstances that were not well organised. The car we left Nairobi with was not up to standard which took up half of our first day, water was not provided (which according to the outline was). But all was handled properly.
Reply from Maasai Trails East Africa
Posted on Jan 17, 2015Dear Fonda,
We are glad that you were able to have the best of safari in spite the mishap at the start of safari which was due to the new traffic rules which were being effected.
Very responsive, but a little disorganized
Robert's company was recommended through the Nairobi Expat Marketplace forum and overall, we had a good trip. The driver who accompanied us was friendly and great at spotting animals (though not necessarily able to tell us much about the animals). Robert was also very responsive to our emails both in the planning stage, and throughout the safari when we needed to clarify things.
My suggestion would be that if you book with Maasai Trails East Africa, to send a confirmation email the day before to confirm that you will be getting water and binocular. Both were forgotten for us, which was disappointing. Maasai Trails reimbursed us for the water we purchased, but no binoculars meant some of the animals further from the road were harder to see. Also double-check the itinerary: our driver didn't know half of our itinerary and there was a lot of confusion over whether he had been given the park fees, etc. Ultimately Robert handled the situation but it would have been nice to not have had to spend an evening calling and clarifying our itinerary.
Despite the forgotten items, we enjoyed our safari experience overall. Thanks, Robert and crew! If you all improve communication within your team members and ensure that what is listed in the package is included in the car, you'll be a 5-star deal.