Maasai Trails East Africa
- Located In:
-
Germany
- Size:
- 5-10 employees (Founded in 2012)
- Member Of:
- IATA, ASTA, AMREF & Magical Kenya
- Tour Types:
- Small & medium group tours (Budget & mid-range)
- Destinations:
- Price Range:
- $95 to $190 per person per day (USD, excl. int'l flights)
Reviews
US
Email Debjeet Sen | 20-35 years of age | Experience level: over 5 safaris
Swindled by this company--avoid!
I was slated to do a 4-day trip to Nogorongoro Crater and Lake Manyara with this company back in October 2015. A day after I made the payment in full ($410) via M-PESA, I was informed by a company representative that the safari was canceled because the company director (Kristen Hubert) had had a serious accident on her way to Diani. Completely understandable, and I asked them not to rush with my refund, given the circumstances involved.
Fast forward to November: the company director's husband (Georgette Hubert) gets in touch with me and tells me that he will make a refund ASAP. However, since November 19, I have heard nothing from him, in spite of several reminders. Since I did not wish to be insensitive, I was patient, realizing that there could have been medical complications associated with Kristen's accident. However, intriguingly, since then, the company has continued advertising for safaris on their Facebook page (since then taken down) and has actually organized safaris for clients, as vouched by one of their recent clients with whom I have been in touch. To me, this reeks of corruption and hints rather strongly that I have been swindled of my money, as they are quite obviously flat-out ignoring my emails and Facebook messages. Considering that we are now in April, I do not envision receiving my money back again. That being said, I wanted to post this cautionary message, so that other travelers are not swindled by this company.
Reply from Maasai Trails East Africa
Posted on Apr 7, 2019Dear Debjeet,
We would appreciate your honest part on the matter, while it might seem like you were swindled this was un expected situation where one of our directors was involved on a serious accident and you were not the only client who got stranded that day of safari. To cut the story short you were funds were refunded and so is anyone else whose safari was cancelled so as such its not swindling. We felt sorry to all those whom had their holiday affected in one way or the other, and those who had enough time around we rescheduled the safari.
Thank you!