Andrew will take you to remote places
Wildebeest Safaris
- Located In:
-
China
- Size:
- 10-20 employees (Founded in 1997)
- Member Of:
- ETT & TRA
- Tour Types:
- Custom mid-range tours that can start every day
- Destinations:
- Price Range:
- $100 to $450 per person per day (USD, excl. int'l flights)
Reviews
US
Email jd patel | 65+ years of age | Experience level: over 5 safaris
poorly organise and managed.
very poorly oganised, and managed.hotlel resevation asked for perticular lodge not provided.park fees not paid in advance also comunication was big problem. every where we went we have to call for reservation . also resevation done at wrong lodges. driver provided excellent custmer service. i would suggest before you go and paid deposit please make sure all services provided are confirmed and paid.
Reply from Wildebeest Safaris
Posted on Mar 28, 2023Dear Jd Patel,
Thank you for your feedback. As for park fees we usually pay on the spot upon arrival at the gate. We have since improved our communication skills between operations and our office and lodges are paid in good time to avoid last minute rush.
Kind Regards,
Noah
SE
Email Vivi | 20-35 years of age | Experience level: first safari
Unpleasant experience and cheating happens
We had an UNPLEASANT experience in Wildebeest Safaris LTD. One of our tour guide, Peter, said he had the card issue for the payment, then he borrowed 300 USD dollars from us to pay the ticket fee for Masai mara National Park, which has been included in our travel fee. He guaranteed that he would return the money to us when we was back to Kenya 3 days later, but we have NOT gotten our money back until we finished our trip. During the trip, we waste a lot of time and stand under the sun to deal with this issue. After the trip, Wildebeest Safaris LTD said they will deal with the money issue and give us money back. BUT each time we asked for the money issue, they always have an EXCUSE, such as bank issue.
Wildebeest Safaris LTD does not regulate their staff properly, they even give all the money to the tour guide (including salary and traveling fee) before trips start. So in the worst condition, guides may throw all the clients away before the trips start and take all money away. SO for you guys want to travel in Kenya, you should take the consideration whether you want to take the RISK of using the service from Wildebeest Safaris LTD. And the guide can work for many companies, so they might take your money without any concern of losing job, like Peter in our case. Besides, communication between Wildebeest Safaris LTD and tour guides is very BAD. Two of our tour guides did not know our schedule at all.
Reply from Wildebeest Safaris
Posted on Mar 27, 2023Dear Vivi,
Kindly confirm you received the refund via your PayPal account.
Kind regards,
Noah Kuti
AE
Email Ankit Garg | 35-50 years of age | Experience level: over 5 safaris
Pathetic
Very unprofessional... Don't plan with them if u want a peaceful trip...
Reply from Wildebeest Safaris
Posted on Mar 28, 2023Dear Ankit,
Thank you for your Safari feedback to us. Please confirm what exactly happen in order for us to address the issue accordingly.
Kind Regards,
Noah
US
Email Clevanne | 20-35 years of age | Experience level: first safari
Our group was scammed out of $700 USD at the end of our 3 day stay at Masai Mara -AVOID THIS COMPANY
While I would have loved to leave a positive review after my 3 day stay at Masai Mara, I cannot and will not support or endorse a booking with this company after my experience being scammed at the end of the stay. The group of young women (a total of 5 of us) booked our 3 day tour with Masai Mara since Oct 2019, paying nearly $600 USD that included all lodging accommodations, game adventures, meals and travel to and from our hotel. Not included was the gracious tip we provided to our server, driver and individuals who aided with our luggage during the course of our stay. On the first evening of our stay (Wednesday 2/2/2020)we were told by our driver Dennis (not the owner of the company)t that there was an "issue" with processing our tickets that served as entrance to and from the safari. This issue in no way had anything to do with us of course because we had paid all fees months in advance but clearly this company operates at a deficit and did not have enough revenue to pay for entrance fees that should have been taken care of months before. The issue would now require that each of us pay $140 USD (a total of $700) that would be refunded back to us. Given that none of us had $140 USD in cash, we asked if it would be possible to pay by card to which they responded yes. From this moment it was clear that none of us had enough cash to pay for the park entrance fees that should have already been handled so I would assume if this was a priority they would be diligent about making sure they recieved the payment as soon as possible. The following day (Thursday 2/13/2020), which apparently so happened to be the last day we could pay by card, we never heard anything from Dennis or who we now know as the business owner, Noah Kuti, about this matter. Now we get to our final day (Friday 2/14/2020)...after breakfast we did a brief tour through the safari and began making our way to Naroibi since it was a 6 hour drive away. Roughly an hour later at our first stop (for souvenirs - this is included in the cost), Dennis brings up the payment matter to one of us who had remained in the vehicle during the stop. At this time he stresses that it cannot be paid by card anymore and that we would have to take out cash at an atm or else we would not be able to get back to Nairobi. This was absolutely unacceptable, disgusting, unprofessional and rude. To assume that because we were american we had $700 amongst the 5 us easily laying around to make up for the companys mistake still to this day completely irritates my core. To make a long story short, Dennis ends up bringing us to an atm where one of us is successfully able to withdraw the money after a handful of attempts. Dennis then wires the money to Noah who is able to process the entrance fees. During this time Dennis passes Noah the phones who tells us that he will meet us our hotel at 6:30pm that evening to give us back that full amount in addition to the bank fees we accrued (an additional 40 USD). Please note: We are scheduled to leave nairobi on a 7am flight the following morning and we would make it to our hotel a little before 5pm on that Friday. Now that the payment is made, Dennis drives us to our hotel and provides us with both his and Noahs contact information before leaving. 6:30pm arrives and nothing. At 7:10pm we decide to give Noah a call who tells us that he is at the bank and will be there by 8pm. A little after 8pm while we are eating dinner Noah calls and gives us an excuse about not being able to retrieve money from the bank location he was in. He asks for the account number that we withdrew the money from which we quickly denied as we are told by our banks here in the states to never provide that information. We have since tried to follow up with him (Noah) via email to which the two emails he have responded back have been short and to the effect of "we are working on your issue", despite us providing multiple options for him to send the money to us (cashapp, paypal, venmo etc.). It has now been over two weeks and we are still short over $740 as a group for a 3 day safari trip that we paid nearly $3,200 for (including tips). We have now taken this to our banks to report this company as spam and intend to take every single measure to ensure this never happens to anyone again! While we enjoyed seeing the animals this experience was absolutely despicable and a disgrace - my goal is to see that Wildebeest Safaris goes out of business so that company's with integrity can thrive.
Reply from Wildebeest Safaris
Posted on Aug 13, 2020Dear Clevanne,
Please confirm you received the refund to your card.
Kind Regards,
Noah