Reviews

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Zach   –  
United States US
Visited: September 2017 Reviewed: Sep 16, 2017

Email Zach  |  20-35 years of age  |  Experience level: first safari

The review below is the personal opinion of Zach and not that of SafariBookings.
Too much driving
1/5

My wife and I did the 8 day safari with Wildebeest safaris and it was the worst vacation experience we have ever had. The itinerary is not very detailed and we had no clue we would spend sooo much time driving from park to park. 6hr drive, 9hr drive, day off, 11 hr drive, day off, 5 hr drive, 8 hr drive, and 7 he drive is what our 8 day safari consisted of. The guides were good and the accommodations were good, however this much driving completely ruined our experience and I would never do it again. There was two days we were supposed to do 2 game drives but we didn't do any since it took all day to get to destination.

Reply from Wildebeest Safaris
Reply from Wildebeest Safaris
Posted on Sep 19, 2017

Dear Zach,

Thank you for your review we truly appreciate. Prior to booking the entire package we usually send guests itinerary which usually indicates driving hours between parks. Kenya parks are far away from each other and it even shows on the maps we usually send to guests.

We are happy you enjoyed the services of our guides and accommodation favolities we recommended to you.

Yours Sincerely,
Noah Kuti,
Business Development Manager

Ankit Garg   –  
United Arab Emirates AE
Visited: August 2019 Reviewed: Nov 5, 2019

Email Ankit Garg  |  35-50 years of age  |  Experience level: over 5 safaris

The review below is the personal opinion of Ankit Garg and not that of SafariBookings.
Pathetic
1/5

Very unprofessional... Don't plan with them if u want a peaceful trip...

Reply from Wildebeest Safaris
Reply from Wildebeest Safaris
Posted on Mar 28, 2023

Dear Ankit,

Thank you for your Safari feedback to us. Please confirm what exactly happen in order for us to address the issue accordingly.

Kind Regards,
Noah

jd patel   –  
United States US
Visited: August 2019 Reviewed: Aug 24, 2019

Email jd patel  |  65+ years of age  |  Experience level: over 5 safaris

The review below is the personal opinion of jd patel and not that of SafariBookings.
poorly organise and managed.
1/5

very poorly oganised, and managed.hotlel resevation asked for perticular lodge not provided.park fees not paid in advance also comunication was big problem. every where we went we have to call for reservation . also resevation done at wrong lodges. driver provided excellent custmer service. i would suggest before you go and paid deposit please make sure all services provided are confirmed and paid.

Reply from Wildebeest Safaris
Reply from Wildebeest Safaris
Posted on Mar 28, 2023

Dear Jd Patel,

Thank you for your feedback. As for park fees we usually pay on the spot upon arrival at the gate. We have since improved our communication skills between operations and our office and lodges are paid in good time to avoid last minute rush.

Kind Regards,
Noah

LoveTheAnimals   –  
United States US
Visited: July 2017 Reviewed: Jan 24, 2018

Email LoveTheAnimals  |  35-50 years of age  |  Experience level: 2-5 safaris

The review below is the personal opinion of LoveTheAnimals and not that of SafariBookings.
Based in Nairobi - so operates well within Kenya. SOL If you are planning to use them outside.
1/5

Where do I start? Here you go!
1. A/C did not work on any of the vehicles outside Kenya. Driver had windows lowered and with the muddy roads, there was dust everywhere.
2. One of the drivers (Charles) stole one of our smartphones and lied to us when we asked about it. Later we found that there was a social media account attempted to be opened under his name with this number.
3. We made the mistake of adding an unplanned point (Victoria Falls from the Zimbabwean side) to the trip. They not only charged us exorbitantly, but also charged us for services not rendered, and refuse refund the excess charge.

Reply from Wildebeest Safaris
Reply from Wildebeest Safaris
Posted on Feb 6, 2018

Dear Aravind,

Thank you for your feedback.

We understand your concern regarding A/C not working in Zimbabwe. I have spoken to our ground handler to work on this matter and revert back soonest possible as we had instructed them A/C is a must.

Regarding the phone, my counterpart in Zambia was able to track it and found it. Until now our Ground handler has the phone. He has failed to send it because of the new regulations with electronic devices with the courier companies. I had mentioned to you earlier sometimes last year.

As for the unplanned additional activity we usually recommend guests to book with our office to avoid such scenarios. Our ground handler had asked if all of you have Visas for Zimbabwe and the answer was affirmative. Money was paid to the company handling the same. Two pax were declined entry because they had no Visas. My counterpart tried to get a refund from the Zimbabwean tour operator who declined because it was less than 24 hours cancellation policy.

Kind Regards,
Moses Otieno

Average User Rating
4.9/5
Rating Breakdown
  • 5 star 406
  • 4 star 52
  • 3 star 12
  • 2 star 7
  • 1 star 14
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