Reviews
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Email Ana | 20-35 years of age | Experience level: 2-5 safaris
Be careful! They tried to cheat us!
Our experience with Pega tours was terrible! We booked two safaris with them ( Hell's gate and Nakuru). We made the deal with Peter, and he charged us 50$ each for the driver and guide in Nakuru and another 50$ each for driving us to Hell's gate and hire a guide in there. The entrance fees and the bike rental were on us.
At Nakuru everything went all right , but when we arrived to Hell's gate they told us we had to pay for the guide. We called Peter and we explained him that we paid 100$ to him for the driving to Hell's gate but also for having a guide in there, and he just hung up the phone to us after saying the 100$ were just for the transportation. Even the guides from Hell's gate were shocked for what he was doing !!! Eventually, our driver, who was great, managed to talk to him and convince him to pay the guide, because we were already talking about coming back to Nakuru.
So my advice is: do not hire anything with them, or at least with Peter! He'll try to do the same!
Email Neil | 20-35 years of age | Experience level: first safari
Dishonest.
I emailed the company prior to arriving at nakuru to get a price for 2 people to hire a safari van and driver to visit nakuru national park. I was told 10,000KES as per the website was correct plus 2000kesfor the driver. When booking we were told the van would be for just the 2 of us and would be a 6:30am-6:30pm full day game drive. The driver collected us at 7:30 an hour later than agreed and there was already 2 other passengers in the van. We were told we could have 1000kes discount on our price per person but then this was retracted. The game driver was finished by lunch time and we were back at out villa for 2:30pm. Huge disappointment as we didnt get to see all the animals and how they behave during different times of the day. Avoid this company at all costs. Dishonest, unreliable, overpriced, under delivered! Poor customer service only interested in your money!!!!
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Email Kenneth | 35-50 years of age | Experience level: 2-5 safaris
Horrible
The experience was a nightmare ,from the time of pickup, amount, choice of hotel and the tour guide who had no knowledge of what he does as a guide .The land cruiser was filthy with lots of mechanical problems (over heating)
The worst part was the food.
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Email Sean | 20-35 years of age | Experience level: first safari
Failed to Deliver what was Promised
I highly recommend not using Pega Tours. They take no pride in making your experience memorable. The driver was 3 hours late picking me up and then proceeded to rush me through the whole experience. (Even after the trip I waited an hour and a half to get picked up for Nakuru) After speaking with management about my problems, they proceeded to tell me I should have received 15 hours inside the park, but I was only in there for less than 10 hours. The boss refused to apologize and offered no compensation because the other customer "had no problems". He then lied to me that he wasn't the boss and the boss was "on holiday" even though he was right there in the room. Pega could care less about customer satisfaction; therefore I do not recommend!
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Email Johannes | 20-35 years of age | Experience level: 2-5 safaris
Tour to Lake Nakuru Park and Masai Mara
I booked two tours with Pega. The first one was to the Lake Nakuru National Park wich was a good experience due to the very nice guide John. The other one was to the Masai Mara. For that one Peter the Boss of Pega Tours gave me wrong information on the accommodation (stayed in a different camp than he said) and lied to me about the "Great Migration". I asked several times if it had really started early this year and he insisted it had. Before going to the Mara I heard from other sources that this was not the case. After arriving there the driver and guide confirmed that the Migration would probably start a month later. Very dishonest.
The home stay Pega offers in Nakuru is basic but offers tasty food and there are usually other interesting guests around.
The Safari Vehicle is fit for the good roads inside the Lake Nakuru Park but very unsafe for long distance travel.
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Email Natalie | 35-50 years of age | Experience level: first safari
They did not deliver what was promised
We were not given the trip that was guaranteed. we did not get to the hot springs played for a full trip and were back to our home within five hours. They deliver terrible service.
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Email Amrutha | 20-35 years of age | Experience level: 2-5 safaris
Dishonest cheats!
Try to avoid this safari company at all costs! Reasons below:
1. We were quoted 120 USD for 2 people for a private safari. After reaching, we were put together with 3 more people, who paid 45 USD each, but the price was not reduced for us. Later, after finding out, when we asked for a refund, it was denied by the company.
2. The safari promised was for 12 hours. The guide cum driver (the owner's son) stopped abruptly at 12:30 for a 3 hour break. They probably have a connection with this hotel, and though we all carried our own food, we had to stay in the hotel for this time.
3. The homestay was in the owner's house. The flush does not work properly, the bathroom does not drain, so you are in a pool of dirty water.
4. The owner's wife would knock and enter the room without waiting for a reply.
5. We were forced to leave at the same time as the owner and his sons left for office, since they wanted to economize on one round to drop us at the bus station.
6. After all of this, and cheating us of 30 USD, the owner was trying hard to sell their Masaai Mara package to us, though we kept telling things were already arranged.
Our trip was amazing, except for this single experience.
20-35 years of age | Experience level: over 5 safaris
Do not use this company
Badly organised, rude and incompetent drivers, a lot promised and not delivered