35-50 years of age | Experience level: first safari
An absolute disgrace of a tour company
Soul of Tanzania are a disgrace
Our experience with Soul of Tanzania was nothing short of appalling. What was meant to be a once in a lifetime safari, including our honeymoon, turned into one of the most sickening, mismanaged, and financially devastating travel experiences we’ve ever had.
Despite paying the full tour cost upfront, Soul of Tanzania failed to deliver the entire Tanzanian portion of our itinerary due to civil unrest and a government mandated border closure which an event completely outside our control. Yet instead of supporting us, they shifted the entire financial burden onto us, leaving us with over USD $10k in losses for services we never received, as well as charged us for add on services we never received!
Soul of Tanzania took zero accountability: Soul of Tanzania refused to refund the actual value of the undelivered services.
Threatening and condescending communication: Their representative, Sandy B, repeatedly referenced cancellation policies, and further, implied we would be charged additional costs, and pushed us toward travel insurance rather than taking any responsibility themselves.
Misleading and inconsistent information: They contradicted themselves across emails, denied statements they previously made, and communicated with our driver behind our backs while ignoring our urgent messages of distress.
Unprofessional crisis handling: During a period of confirmed fatalities and escalating unrest, we were left stranded with no reliable contact, no emergency support, and no clear plan.
Inferior accommodation forced upon us: We were diverted to a significantly cheaper lodge we did not choose, while still being told we must absorb the financial loss.
Weeks of delays and excuses: It took nearly a month for them to provide even a partial response, all while we continued to incur additional emergency costs.
For a company that markets itself as “premium,” their behaviour was the complete opposite. Evasive, dismissive, and entirely self protective. They chose to protect their margins and leave their customers stranded, inflict further charges and stress on us financially and physically. I wouldn’t recommend this company to anyone.
If you value transparency, professionalism, safety, and basic fairness, avoid Soul of Tanzania at all costs. Their handling of our situation was negligent, unethical, and deeply disappointing. We would never recommend this company to anyone.
TT
Awesome experience
Its was an awesome first time experience the hospitality of the host and guides Lucas & Abdullah was out of this world. The knowledge, efficient and prompt responses from Benjamin was highly appreciated. Within our 4 days we were able to see the Big Five and so much more. I would highly recommend this company. Thank You African Platinumz Safari
GE
50-65 years of age | Experience level: 2-5 safaris
Pleasant experience and unforgettable impressions
We traveled through Kenya’s national parks with Ramja Safaris in January 2026, and the experience was outstanding. The organization of the tour was excellent—from the punctuality of the team to the professionalism and dedication of our driver-guide, Patrick.
Thanks to his effort, expertise, and deep knowledge of the parks, we managed to see the Big Five on our very first game drive in Africa, and on the last day we were lucky enough to spot a cheetah as well — a truly special moment!
All arrangements were fully honored, and we had no complaints whatsoever. We chose the more expensive option, initially worried the tour wouldn't be worth it. However, the price/quality ratio turned out to be quite satisfactory.
We are left with only wonderful memories and a strong desire to return. We wholeheartedly recommend Ramja Safaris to anyone dreaming of an unforgettable safari adventure in Kenya!
CH
20-35 years of age | Experience level: first safari
Amazing experience.
We went on a one-week safari with Ibrahim and absolutely loved it! He has extensive knowledge about the wildlife, is very reliable, and put together a fantastic and well-organized program for us.
I can highly recommend Mtila Safari - plus WiFi and a fridge in the jeep! Thank you so much!
NL
50-65 years of age | Experience level: first safari
Wonderful safari!!
Beacon Safari is a great company!
We booked very easily and they have a good price. Because our flight had been cancelled just before depart, our safari had to be adusted.
Elaine from Beacon Safari was easily to contact and she made a new planning for us. So we could have the best safari possible.
Our guide Eustus was amazing! Very friendly and he has learned us so much about Kenya, all the animals and nature. We had the best time possible and a lot of laughs together!
We had a stay in Amboseli Sopa Lodge and this was also very good.
Can recommand Beacon Safari 100% or sure!
SE
50-65 years of age | Experience level: 2-5 safaris
Personal private operator that gave us a very good Kenya experience
Vera was supportive and provided us with alternatives and guidance prior to out trip to Kenya. This was our 3rd safari tour in Africa so we has some ideas what we were prioritizing and Vera and her team supported us in different ways in a good way. Safari is a costly adventure but we were able to find a good balance between cost and value. Our guide was very knowledgeable and easy to communicate and interact with. He made real efforts to provide us with the best experiences and we got to know each other and have fun together during out days in Kenya. Peaks & Safaris is a reliable and well organized company with good people which we recommend for anybody looking for a local smaller organizer for your safari adventure with personal interaction.
UY
35-50 years of age | Experience level: first safari
Unforgettable journey with fine scenery, experienced guide
Our travel company Sote Tours and Travel provided us with our most important trip after my wife and I discovered their services through online searching and received prompt email answers from them despite the different time zones.
We saw everything we could have wanted to see which included lions elephants leopards rhinos giraffes and various other animals because Reuben used his exceptional vision and extensive knowledge of animal behavior to find them. He displayed patience and thoughtfulness while ensuring our safety and comfort throughout the entire experience.
We appreciate your assistance but we especially want to express our gratitude to Mr. Reuben who served as our guide. This experience will remain in my memory forever. The vacation and safari experience you provided us with was absolutely amazing.
Brandon & Sharon
20-35 years of age | Experience level: over 5 safaris
Reliable
Travelled to Mombasa and they gave us a full experience. From old Mombasa town to diani, and malindi. My highlight of the trip is the site visiting in each town and quad biking at the sand dunes(dubai ndogo).
DE
under20 years of age | Experience level: first safari
Very good, extremely nice and responsive
From the first email to the reservation team on my plans for doing a safari, they gave me a reasonable quote and explained what was included in the cost . I may have asked him a million questions and Paul and Winfred answered all of them.
He was very approachable at all times before and during the safari and helped us with any stress we were experiencing even during the safari. The safari itself was on top notch with us seen a lot of wildlife. We used a safari van which was always clean ans well maintained.
We had a great and enjoyable safari. Thanks you so much for the well planned safari.
JP
35-50 years of age | Experience level: first safari
A professional operator delivering safe Kilimanjaro climbs and memorable safaris.
Our two-week private Kilimanjaro climbing and safari tour through Tanzania Pilgrimage Safari was truly exceptional.
From the very beginning, the communication was clear, professional, and reassuring. Joel carefully listened to our wishes and arranged a well-balanced itinerary that perfectly suited our family.
The Kilimanjaro climb was extremely well organized. Our guides were experienced, attentive, and always prioritized safety while encouraging us every step of the way. Thanks to their excellent support, even our 10-year-old child was able to reach the summit safely, which made the experience even more meaningful for our family.
The safari portion was equally unforgettable. We saw an incredible variety of wildlife, and overall the logistics were handled smoothly.
At the beginning of the trip, we stayed at a hotel that did not fully meet our expectations, but the team responded quickly and arranged a change without any trouble, which we truly appreciated.
During the safari, our vehicle got stuck in the mud twice. It was handled on site, but based on this experience, bringing a rope could be useful, especially during muddy conditions.
Overall, this tour exceeded our expectations in every way. We are deeply grateful to Tanzania Pilgrimage Safari for creating such a memorable and meaningful experience, and we would highly recommend them to anyone considering a Kilimanjaro climb or safari in Tanzania.