35-50 years of age | Experience level: 2-5 safaris
UPDATE : Don't trust Big Apes, neither Peter.
I wrote a previous review months ago reporting that Peter didn't refund my money and Peter replied saying that my refund was scheduled to be processed on that week (refund that was already late) and also left an "explanation" here. The refund wasn't done on that week and I had to contact him again.
I will try to summarize what has happened since my first review on 11/10, almost 3 months ago : He said that he was looking for a better way to handle my refund. He sent me a manually filled in form from his bank as proof of payment and then I was not allowed to send him emails anymore (yes, my emails were rejected and I had to use SafariBookings as an intermediary to communicate with him to ask for updates). Peter filled in the form incorrectly. I received the information from SafariBookings that the funds returned back to his account (SafariBookings had to contact his bank). I was allowed to send him emails again. I sent him another account as another option. He wanted me to fill in the form from his bank and refused to do it again correctly and said my information was distorted in different threads (??????? I confirmed with my bank and the information I sent was correct; the second option I sent was a screenshot from my bank's app, so no risk of being distorted; so ?????). I sent him a third option, a link requesting the payment. He hasn't sent the money using the link. Few weeks later, not a sign of him. Then, Peter wanted to transfer the money using Western Union. One week later, no contact from Peter at all. Then he said the money was at Western Union, that he sent the document previously, but he didn't and that I would have to withdraw my money. After all, I still had to find a Western Union to withdraw my money. This was the better way he handled my refund.
So, after my trip being ruined ... and after waiting longer than the offered cancellation policy time (I asked for the cancellation on 10/04, the offered cancellation policy time was waiting 4 months and receive the full amount; I received the document with the information needed to withdraw my money on 20/12, more than 8 months after the cancellation date) .... and a lot of headaches asking, asking, asking .... and asking SafariBookings for help (I don't know what would have happened if I hadn't have SafariBookings intermediating. I strongly believe that I wouldn't have received my money back) ... my money was refunded. LATE.
Facts and figures :
1) The full amount to be refunded was USD 1,079.24
2) The amount in the manually filled in form from the first attempt sent to me by Peter as proof of payment was USD 1,003.00
3) When questioned, Peter said that the difference (USD 76.24) was bank charges. No proof of payment for this bank charge.
4) The amount I've received from the second attempt was equivalent to USD 920.00.
I didn't understand his intention with that, but Peter forwarded me the exchange of messages between him and the SafariBookings representative, including the name of another client who was also waiting for a solution to her "case study". I wasn't the only one. He also says on the email that some guests are hard to please. After being rude, he failed to keep his word and refund my money within the promised timeframe. Are the guests hard to please ???
This is the customer service provided by Peter, think about if you have an issue during your trip.
As Peter himself said in one of his emails, let's move on to a better future without more hurt feelings. I think he meant my feelings and my bank account feelings. I lost money and time. DON'T TRUST PETER !!!!!! The End !
DE
35-50 years of age
Beautiful tour! 😊
Reta showed us all the highlights of Addis Ababa, and it was simply fantastic with him! He also speaks excellent English, so he was able to explain everything to us easily and without any fuss. I highly recommend Reta and his team and will definitely be back next year 😊
(automatic translation from German)
CA
50-65 years of age | Experience level: first safari
Theodore is very kind and polite
Marvellous views but so quickly past ! Theodore was very kind but doesn’t talk much. I would have appreciate to know about the places we passed by, the different cultures and a bit of history. But I guess it’s a shuttle, not a guided tour. So everything was fine ! I felt safe and this is important. Thanks again !
35-50 years of age | Experience level: first safari
Thapelo Magic! 5 stars
First of all Theo was on time. As a person well mannered and a great driver. The journey was smooth. He communicated well before , during and throughout the journey. I would certainly rebook & especially as him as the driver. Thank you so much for a smooth and successful journey.
FR
20-35 years of age | Experience level: first safari
Breathtaking
We had an absolutely incredible experience during these 3 days of safari at the Serengeti and the Ngorongoro crater.
A huge thank you to our guide, extremely professional, passionate and always attentive, who was able to share his knowledge with clarity and enthusiasm. Thanks to him, we saw an exceptional fauna and learned a lot about animals.
A big thank you also to our driver, very experienced, cautious and always smiling, who allowed us to enjoy the safari safely and in the best conditions.
This safari will remain an unforgettable memory, which we recommend 100%!
20-35 years of age | Experience level: 2-5 safaris
Theodore was a fantastic driver & communicator throughout the journey!
Really appreciated Theo as he picked us from our hotel in Johannesburg, and got us safely to our hotel for the Safari. The journey was comfortable and timely. Appreciated how communicative he was.
35-50 years of age | Experience level: first safari
Peter kapino Very kind and helpful
The travel to Maasai Mara was very refreshing and relaxing we saw alot of animals thanks to our tour guard Peter kapino who was not only good in time keeping but also very eloquent, kind and helpful.thank you axis safari for this opportunity
20-35 years of age | Experience level: 2-5 safaris
Theodore was punctual and made are we were taken care of.
Very efficient way to get to your destination if you're a tourist!
CN
35-50 years of age | Experience level: first safari
Very very good, we have an excellent experience.
Our guide, Richard, is very kind and helpful. Richard knows exactly every corner of Masamara. You cannot imagine how efficient he helps us to find the lovely animals. We were able to see every animal we want during the safari! Wonderful experience.
PL
20-35 years of age | Experience level: first safari
Professional
We had a fantastic safari experience and couldn’t be happier with our guide. Everything was very well organized from start to finish, which made the trip smooth and stress-free. We saw an incredible variety of animals and learned a lot along the way. The guide was knowledgeable, professional, and clearly passionate about wildlife. Overall, a great experience and highly recommended for anyone looking to enjoy a well-run and memorable safari.
