US
50-65 years of age | Experience level: over 5 safaris
"World Escapes" nearly RUINED our Africa vacation
"World Escapes & Adventures" nearly RUINED our recent Africa vacation! We paid in full, months in advance, for a camping safari in southern Kenya, transfer to a second subcontracted tour operator in Tanzania, a night in a hotel in Arusha Tanzania, a second safari in Tanzania, then another hotel night in Arusha and transfer to Arusha airport for a few additional days of independent travel. The dates were for August 24th to September 10th 2018.
The first part, in Kenya, which they handled directly with their own staff, was fine. But everything after that was a disaster. They completely screwed up all of the arrangements with the subcontracted Tanzania company and with the Tanzania hotel reservations.
The 'transfer' was supposed to be our Kenya guide driving us to the Kenya/Tanzania border to hand us off to the second guide. But the guide drove us to a restaurant in Nairobi and left us with a second staff member, who then turned us over to a THIRD staff member after lunch, who then put us and our luggage on a PUBLIC BUS and then he LEFT US with no instructions! And once the bus left Nairobi we found out it wasn't stopping at the border, it was going all the way to Arusha! So apparently the plan had changed without us being informed. When we got to Arusha, the bus stopped at a hotel that was not the "Roika Inn" as stated in our written itinerary, and this new hotel didn't have reservations for us. They called the Roika Inn for us and - the Roika didn't have reservations for us either! We ran back to the bus stop and found the driver and he agreed to call "World Escapes" for us (our phone didn't work in Tanzania) and they told him we had reservations at a THIRD hotel, which we had never been told about, the 'Tourist Inn". And if the bus driver hadn't generously agreed to drive us there, we would have been on our own in the middle of the night trying to find a way to get to this hotel.
Then the next day, the new tour company informed us that World Escapes had never paid them for our tour! We got back on the phone with World Escapes and were told a strange story - they had put several hundred dollars of my full payment back onto my credit card on the previous day (I had no way to access my bank records and verify this), and it was now MY responsibility to pay the subcontracted tour company! Good luck accessing that amount of cash in the middle of the Serengeti...
I was able to work out arrangements with the second company whereby I paid for our Serengeti park entry fees using a credit card (the bulk of the amount in question) and then use an ATM to pay them the remaining smaller amount in cash. I would have to check my bank records when I got home and figure out what had really happened with this strange unauthorized "refund" onto my card...
Then World Escapes began avoiding calls from the subcontracted Tanzania company for the duration of the second safari, so the Tanzania company had no idea what hotel they were supposed to take us to after the safari. We called the "Tourist Inn" where we had been a few days earlier, and not only did they not have any new reservation, they told us World Escapes NEVER PAID THEM for the night we had already stayed there!
I was finally able to get World Escapes on the phone on the last day of the Tanzania tour and demand that they tell us the name of the hotel they had booked for us for the final night (and pointed out that I HAD ALREADY PAID FOR THIS!) and asked them to confirm they had paid for transfer to the airport the next day, and there was just a long silence.... and then they said "Let me get back to you". And of course, THEY NEVER CALLED US BACK.
Fortunately the Tanzania company came to the rescue. They own a small B&B in Arusha and had a spare room, and they let us stay for free, fed us breakfast the next morning, and even drove us to the airport for no charge.
The excellent service in Tanzania was from a company called "Hekima Safaris" and I can highly recommend them.
But - DO NOT USE WORLD ESCAPES AND ADVENTURES. The way they handled our tour plans was completely unprofessional, inept, irresponsible, and unethical. AVOID THEM. YOU HAVE BEEN WARNED.
DE
50-65 years of age | Experience level: first safari
my daughter felt during a daytrip. No Help, no refund for the money for a planned safari.
We paid all safari fees for three persons, five days about 5500 $ in cash and in advance. Because there were a few days before stating the safari we booked a day trip to Marangu-falls. On this walk our daughter felt and broke her arm very difficult. So difficult that the doctors told us
to go back to germany as soon as possible. So we had to leave immediatelly. Our daughter was not able to fly home alone. She still can not move her ellbow, wrist or fingers - six weeks later.
We tryed to inform the owner of kilimanjaro budget safaris immediatelly, but we couldn´t get in contact. So we wrote him and told him, that we were not able to go on safari. He did not respond. After tansanian friends contacted him, his father brought us $ 900 back. Now we contact him
and his father who owns another safari company. The fsather says, William is the boss, William say his father is the boss.
Do not book here or do not pay in advance. You will find no help if there happens an accident - with a guide from this company, while a trip
from this company.
BR
65+ years of age | Experience level: first safari
Disappointing
Our car had an electric problem with the charger on the second day but the guide could drive it. On the third day of safari the guide left us at an information station at 10 am telling us that he would fix the car and disappeard for more than 4 hours, wasting our time and Safari. We were alone, not knowing what was happening and very scared. After asking for him to several other guides who were on site, we were able to locate our guide.
Then came the worst !!! We went in our car without repairing to the Lodge and soon to travel to the North Serengeti.
The guide drove like crazy, we saw several animals on the way, including a rhinoceros a few feet from our car, but he did not stop and said we would see lots of animals in Northern Serengeti in the following days !!! And got lost because he did not know the place !!! For five hours we were driving in circles and the guide didn't want to admit that he was lost. We arrived at the Lodge around 10:00 p.m. because we begged him to ask for information from a car from a local company that passed by our car, luckily ours. We have to remember that it is totally forbidden to do excursions or safari at night and we were very lucky to have seen the headlights of this car!
The next day, he didn't tell us that the car was broken and that we could not do the Safari. We communicated with the owner of Quest Horizon, who only then organized a new car and another guide. We missed the whole morning to go to Safari! The new guide only stayed with us that day and the other day another car was organized and a new guide arrived almost 2 hours late !! We lost almost 3 days of Safari and had lots of wear and stress.
The owner got us a flight to try to make up for so much lost time and we went to Lake Manyara which has practically no animal. It was the minimum that he could do!
We were very sad to lose so many days in such wonderful places in Central and North Serengeti.
DE
20-35 years of age | Experience level: 2-5 safaris
The most leaders are asolutely unreliable + the company dont keep promises!Get hurt by a guide
- The wildlife was absolutely various and we saw a lot of things.
- The food was most of the time great
- The accommodation was always perfect
- And our first guide was nice
BUT then we get a new guide. Ok we didnt get him, because Dan never arrrived and we didnt get any information about this, even when the hotel called him a lot of times. So we couldnt do the boattrip. The next day, we get a new guide. He was so terrible and drove his car badly. We asked him four times to drive a lit slower and to watch the streets (not his phone). When we finished lunch, we had to wait for him, because he wanted to talk and wait for other drivers. The restaurant was empty then, all the groups left the restaurant before us, even that we were the first group who was arriving in the locals and had to wait after lunch a half our extra for him.
He had just a normal car, so that we get in stuck in the safari. After that he was so nervous, that when I started to get in, he started to drive. (With my open door) -> so I get hurt and was falling on the ground. He was not nice after this and didnt ask me how I feel.
After we had also an disappointment with the company and Dan. Our first guide promised us, that Dan will help us with our camera, which we lost at the airport. Yes but noone came. We told the company about this promise and they told us, they called Dan in this moment and he will come now. But Dan didnt know about anything and was not willing to come. We told the company but they dont care.
So when they hadnt change our guide, I would give 5 Stars, but after our first guide everything was bad..... And honestly, with every other company you will see the wildlife. Choose someone else!!!!!!!!
US
35-50 years of age | Experience level: first safari
DO NOT USE - THIS COMPANY IS DANGEROUS
I used Budget Holiday Safaris and I have to say not only do I not recommend them, I would warn you from using them. I booked an 11 day safari with them in Kenya and Tanzania. They did not tell me that they don’t handle the Tanzania part but partner with a different agency, Sandlands Tours. I only found out while on the tour and when I googled Sandlands, I found there were a number of customer complaints about them. If they had told me upfront I never would have used them.
In Tanzania, Sandlands switched drivers while we were staying in the Serengeti. The original driver took all our paperwork and didn’t pay for our time in the park, and when we tried to leave, the park tried to get us to pay over $2500. Sandlands was refusing to pay. Rather than pay ourselves, we called our embassies, who had to put pressure on Sandlands . We had to stay an additional night without food or lodging, and had to sleep in the car with water buffalos and lions roaming around the car.
When I contacted Budget Holiday Safaris about this issue, their response was just that they would speak to the manager. I emailed them several times after that and they never bothered to respond. It was only when I emailed them that we had contacted the embassies and that I was going to report them as a scam to my credit card company did they bother to message me back, asking me to not do any damage to them. No concern over the situation at all.
The next day, because of the pressure that this was turning into an international incident, Sandlands relented and paid. However, Budget called me and wanted me to continue on the tour with this company. I told them I no longer felt safe and refused. Other people in my tour got calls from their agencies demanding they continue the safari or else they would be breaking their contract and would be held liable. One woman burst into tears from this.
Other problems:
• When we tried to check into our hotel in Arusha, they claimed we hadn’t been booked in and wanted us to pay for our rooms. They claimed we would be reimbursed. When we showed them our forms, they magically found our names in the registration book. This hotel also is the office for Sandlands.
• They would consistently put more people in the cars then the maximum promised for the tour.
• The vehicles lacked most seatbelts. We had several break down while on the road. The final car had broken windows and no seatbelts and felt extremely unsafe.
• We weren’t given meals several times during the trip.
• When concerns or issues were directed to Budget, they were dismissed or ignored. Once they just straight up lied to me.
While Sandlands was the primary agency in Tanzania, they were acting in full cooperation with Budget Holiday Safaris. Neither agency has made any move to apologize for the experience or to make any kind of compensation or restitution. I believe Budget to be fully aware of how Sandlands conducts business in their name, and therefor they must approve or condone their actions. I believe that the actions of these two companies are dangerous and if people continue to use them, someone is going to be seriously injured.
35-50 years of age | Experience level: 2-5 safaris
Very disappointing service
I was dealing with Mary a Bonfire Agent who from the start barely provided me with information and later hiked prices & made excuses to cover herself. Bonfire has lost its quality service and I will never use them again
CA
50-65 years of age | Experience level: first safari
Tanzanian Nightmare! We're out nearly $12K USD - a year later
We had booked 4 days of Safaris in Tanzania and 5 days at an all-inclusive 5-star resort on Zanzibar back in the spring 2017 for a once in a lifetime trip for my family of 5 to celebrate my wife's 50th birthday. We had prepaid 100% of the cost of this epic adventure up front.
2 days before we were to fly from Kigali, Rwanda to Arusha, Tanzania, we received an email from advising us the It Started In Africa was having serious cash flow issues and lots of unpaid for their unknowing customers. We immediately started making calls to the various hotels, safari camps and airlines only to find out that none had received payments in full with a number not receiving any payments at all.
We were crushed...what was supposed to be the trip of a lifetime turned into a total nightmare.
We had followed up with ISIA when we arrived back home in Canada in late August and was told by Baraja that the Police would send us money starting in September. We were later told that we would be receiving a full refund of $11,995.00 USD. We continued to follow up over the next few months and it was nothing but radio silence. Only when we emailed a senior official at the Tanzanian Ministry of Tourism, cc'ing Baraja, did we get a response in November 2017.
The charade continues with only ourselves to blame for being as patient (and naive) as we've been.
I'm glad to read the positive reviews of late and that no one else has seen their trips destroyed. It's hard to stomach though seeing It Started In Africa profit from this while ourselves and many others are out of pockets in the tens of thousands of $$$.
I'm glad to read the positive reviews of late and that no one else has seen their trips destroyed. It's hard to stomach though seeing It Started In Africa profit from this while ourselves and many others are out of pockets in the tens of thousnads of $$$.
CA
35-50 years of age | Experience level: 2-5 safaris
Joke of a tour operator - Avoid at all cost!!! Complete lack of safety
Horrible experience - MG met us at the border between Zimbabwe and Botswana - took our money and luggage and then was supposed to pick us up at a certain time after we visited Victoria Falls. They were late in picking us up. Then we had a lovely time in Chobe National Park, which was the only positive experience with them. As soon as we started our camping safaris - one disaster after another. We rode in an open safari vehicle at high speed for 3-4h to get to the dirt road leading to Savuti. We then got to the game reserve gate 90 minutes after its closing time and then drove at night! (strictly forbidden) for another 5h to find our campsite - the guide could not find the camp - we were scared, tired, frustrated, cold and hungry. Second day, we were on a game drive and our driver went offroad and took us within 15m of a pride of lions. He stopped the engine and then the car would not start again. We were completely exposed and luckily another safari vehicle came and pulled our car out. The driver would never fill up the car’s gas tank so we were left without gas at one point in Kalahari, without water. Driver had to abandon the car and us to go in search of help - no cell phone signal. At no time we were told how long the drives would take to get from one place to the next and they notoriously underestimated the durations. We never made it in time to any of the game reserve gates. We were exposed to unsafe trip conditions on more than one occasion. Driver and his safari vehicle were subcontracted by MG and each one blamed the other for all the mishaps. Absolutely horrific.
US
65+ years of age | Experience level: first safari
The man is a thief---he did not provide what I paid to receive---got less than 1/2 of my services
DO NOT book with MY Friend in Africa---He is not friend and detrimental to the tourist business of Tanzania. I was pond off on other tours
and they expected me to pay---but I had my proof of payment with me. I had to pay for some things again in order to get there---operators
say he is NOT A GOOD GUY---
US
20-35 years of age | Experience level: first safari
Post ads on your Facebook page
One of their managers posted ads on the comments of my Facebook posts. It was really unprofessional and desperate