20-35 years of age | Experience level: first safari
Responsive and meticulous consultant who helped us design a tailored safari for our requirements!!
What a relief to have had Natasha help us from start to finish. Truly a star. To highlight key points:
1. Very considered and thoughtful approach. I went back and forth with Natasha over dates, price range, and general 'experience' we desired to find our lodge. We cycled through 3-four before finding the right one
2. Natasha thought about all the things we didn't think of such as transport to the lodge, food allergies etc. She then checked in periodically to make sure everything was on track. It allowed me to feel comfortable and relieved that the trip was soundly planned
3. Overall just a cheerful and positive person to talk to and exchange emails with
Strongly recommend. If you want to escape to the bush to just relax and immerse yourself in another world, let someone who knows the area and has done it before take care of all the worries for you!
CA
50-65 years of age | Experience level: first safari
Amazing Trip with UBON Safari
We just got back from our Amazing 20 days trip to Dar-es-salaam,Serengeti,Ngorongoro and Zanzibar.Wow what a life time experience.
Firstly I would like to Thank Umang and Beena from UBON safari for creating such a nice itenary for us.we enjoyed every hotel they recommended the drivers the guides everything was so perfect.Amazing thing was Beena was in constant touch with our drivers as well as us checking if everything was ok. I would say that’s the service we appreciated.
Definitely highly recommend company UBON safari.Cant wait for my safari with UBON Safari to South Africa.
Nalini Gosai.
US
50-65 years of age | Experience level: 2-5 safaris
Friendly & reliable services for individual travelers during our 12 day Rwanda tour
Just completed a 12 day tour of Rwanda/Uganda, organised by Golden Rwanda Safaris. Thank you so Much Frank B. Kanyamutara and your team for your professionalism!
We spent 2 of the 12 days in Uganda to see the gorillas with the rest of the time travelling around Rwanda.
Golden Rwanda Safaris were quick in answering questions we had regarding possible tours, including budget and type of activities we were interested in.
We were originally going to climb Mt Nyiragongo in DRC but this was not viable shortly after we booked the trip due to security concerns. Golden Rwanda Safaris offered a different hike as an alternative in Rwanda.
Our trip went incredibly smoothly from the outset with zero issues. This surprised me actually. We were in good hands our guide (Emile). We paid the money via their online payment gateway and needn't have bothered with caution really. We paid the final installment during the trip.
Our trip included:
Gorillas ( Rwanda & Uganda), Batwa pygmy Community (Uganda), Golden monkeys
Mt Bisoke hike, Visit to 2 cultural centers (Iby'iwacu), One day at Gisenyi (including boat ride), Chimps at Nyungwe, Nature walk + Canopy walk at Nyungwe, Couple of game drives and a boat ride in Akagera
If I were to do it again I would try to do gorillas in Rwanda (looks easier) even with the higher cost
Only go to one of the cultural centers if pressed for time.
It is very important for me to find reliable service providers while travelling, especially if I am travelling by myself. Three years ago, Golden Rwanda Safaris helped me get to the National Park in Uganda, Musanze and back to Kigali in a very efficient and uncomplicated way. Now back in Rwanda, they helped me in the same friendly and reliable manner -with very short notice! Thank you Golden Rwanda Safaris Tours for assisting me again.
I had indeed a marvelous stay in the National Park and surroundings.
DE
20-35 years of age | Experience level: first safari
Nice people and great trip
Easy communication. We are kind of spontaneous and make our booking a day before our trip. But they still manage to take us to safari. The driver, Abdul was great! Experienced driver in the safari. Unfortunately I got sick in the safari. Abdul also took me to the hospital. Very grateful for that. At the end of the trip, they also asked us for feedback and get to know things to improve.
DE
65+ years of age | Experience level: first safari
Great experience
Well organized tour. Our driver Richard was carefull and reliable. His experience and knowledge of the area made it possible that we even saw the big five. This and the selection of beautiful and luxerious lodges made the safari to one of our best experiences in our lifetime. Thank you Vervet Safari Tour. We would choose your service anytime again.
20-35 years of age | Experience level: first safari
It's a very nice company where by everything was planed well and we were handled well.
Their guide was so equipped with the information about the park and he drove us well, had a lot of fun with him and show us a lot of animals which we didn't know about.
35-50 years of age | Experience level: 2-5 safaris
Extremely Rude Guide for Gorilla Trek
I cannot begin to express how disappointed and frustrated I am by the way our guide, treated me. I was very polite to him until I could not take it anymore. He made constant misogynistic jokes that were clearly a poor cover for his personal insults about my appearance and when confronted with his behaviour then made frequent jibes about 'mzungus' (whilst complaining about previous 'racist' clients). He only seemed interested in whatever meal he was going to get next. There was almost no communication except on the night before the trek and insinuated I would not be able to do it (after carrying on about requiring expensive equipment that was not needed anyway and not bothering to let me know when I could have bought it on the way). He then continued to repeatedly laugh and humiliate me after I achieved the trek. This man is a disgrace but he appears to be highly valued by his employers because he was training another guide. We were also taken back to our accommodation extremely late because my companion was talked into going on a very expensive walk around a resort in a national park. Avoid this organisation at all costs in case you are stuck with your dream of encountering gorillas being potentially ruined. This organisation gets 2 stars because of the accommodation chosen which was lovely.
20-35 years of age | Experience level: 2-5 safaris
Great value for money, friendly, helpful staff, incredible experience.
We originally booked the safari for 4 people and the team were great about giving us all the required detail. OUr booking then changed to 5, and then to 6 and they were great about accommodating this. Having done safari in Ngorogoro Crater, and Chloe in Botswana, I was really hoping this would be a good one - and it did not disappoint. Everything ran seamlessly, the driver (Richard) was fantastic and very helpful - but without being overbearing/invasive as some drivers can be. We also was felt very safe with him and the whole experience was excellent for everyone (me, my sisters and brother (24 - 24) and my parents (63)).
ES
50-65 years of age | Experience level: over 5 safaris
Very Poor Service/Non existent
A confirmed booking was made with Paul, the owner of 4X4 Uganda directly, for an airport pickup, some weeks ago for a lady arriving alone, this morning at Entebbe airport. No one was there to meet her and calls to his telephone numbers rang initially and were then turned off. Alternatives arrangements had to be made to get her to her hotel safely.
This company failed to deliver a basic service and caused reputational damage to our company and seemed unconcerned a lone female was left at the airport. My advice steer well clear of 4X4 Uganda
20-35 years of age | Experience level: over 5 safaris
Simon is the epitome on professionalism
The experience was wonderful. We learnt a lot about the gorges at Hell's gate through Simon. Everything the tour promised was delivered above and beyond. The tour, the food, the information, the resources were all top notch. Keep up the good job Simon. Very understanding and cool person.