US
20-35 years of age | Experience level: first safari
Horrible
I had by far the worst experience with this agency!! If i was to give 0 stars i would. I planned my mombasa trip at Sunset paradise shanzu a month prior my travel with MORAJ AGENCY and paid full price, she had all the time to plan and make sure everything was right and in place prior to her guests arrival but she did nothing! First the WiFi was not working, sockets were all faulty, it was a 4 bedroom airbnb and we only had 3 towels whilst there were 12 of us, the lights were going off since the the tokens were never enough, we had to keep calling for them to top up the tokens for the 4 nights we were there, how ridiculous! We had cockroaches as well, remotes were all broken and not working.. the list can go on! She was not sorry nor was she taking any accountability. I feel like i was robbed off my money. I would NEVER EVER recommend MORAJ AGENCY!
US
20-35 years of age | Experience level: over 5 safaris
Memorable, unforgettable and fantastic services in an incredible way.
The tour was so much great! Our tour guide was really amazing, understanding, caring and friendly. He was also the best jeep driver in whole Tanzania, he was really fast and drove safe and had the best eyes to spot animals in the high gras. He also knew a lot about the animals and told us every detail about every single animal. And with his help we saw all the animals we wanted. he took care that we were able so see the big five animals. Amazing! we take a lot of photos and memories with us. If we come back to Tanzania we will definitely ask for Godfrey!!! again! we thank him so much for this incredible experience & professional services from Best Price Tours company limited.
DE
20-35 years of age | Experience level: 2-5 safaris
Top-level staff and communication
This safari was definitely a worthwhile and memorable experience. Top-level staff and communication (Baraka is great), excellent network, 5-star organization and exceptional professionals. We visited Serengeti, Ngorongoro and Tarangire. We saw all the big 5 and more animals than we could ever imagine. Our guide was very helpful to find and spot all the animals and attentive to all our needs and wishes. The cook was also great as we were on private camping safari with our own cook throughout the trip. We camped for 3 nights in Serengeti and Ngorongoro in comfortable ground camping tents in true wilderness, but we never felt unsafe. I
NL
20-35 years of age | Experience level: first safari
Kameraz of Afrika offered us a lifetime experience - James was an amazing tour guide
The top guide was very polite and always eager to help. He was explaining us everything regarding the animals and the nature. All the hotels in the package were above expectations and the trip well organised. I would come back in Kenya and book again with Kameraz of Afrika
US
35-50 years of age | Experience level: first safari
Climbing kilimanjaro
Climbing Mt. Kilimanjaro was a life changing experience for me and my wife. We did the 8-day Lemosho route and each day was well paced. The warm hospitality extended to us upon arrival at each campsite was truly remarkable and much appreciated. Shout out to the porters for carrying all necessary equipment, the chefs for ensuring that we ate sustaining food everyday, and the guides for consistently checking in with everyone in the group. We couldn't have summited without the care and dedication of all staff members. Our climb with Life Journey Experience surpassed all expectations and we will forever be grateful for the countless laughs and great connections we made along the way.
US
35-50 years of age | Experience level: first safari
8-Day Lemosho Route
The goal was to summit and we did! Me and my husband decided to join another group and we were very happy with our decision. From the moment we arrived, LJE team warmly greeted us and they ensured our safety and comfort throughout the whole trip. The guides were experienced and knowledgeable, providing invaluable support and encouragement every step of the way. The support staff, including chefs and porters, went above and beyond to make us feel comfortable and well-cared for throughout the trek. Despite the physical demands of climbing Kilimanjaro, the group fostered an environment of encouragement and shared accomplishment. LJE not only facilitated a successful summit but also created an atmosphere where lifelong friendships were forged amidst the breathtaking landscapes of Kilimanjaro. I highly recommend them.
SE
50-65 years of age | Experience level: over 5 safaris
Non-delivery and bad delivery of promised service
I really cannot recommend this company Tall Masai. My pickup at the airport for which I paid extra was 20 min. too late. My free pick-up from the hotel which was included in the price was 40 min. too late, because they combined it with another paid airport pickup. Be very careful which pick-ups are included in the price and quote they offer.
However, free pick-up from the hotel was included in the quote of Tall Masai, but suddenly Bensson wanted extra money for this.
I selected Tall Masai for an 8 days tour because Bensson indicated in the quote that safari start at 6.30 in the morning. On the first morning, they did not get one customer placed in another accommodation into the care in time, thus, the safari in Masai Mara started at 7.00. Then, the 2WD car got stuck in a mud-hole and we were lucky that there was another car around to pull us out. On the second day at 15.30 the second car broke, they managed to continue to drive slowly on the straight way back to the camp reaching already there around 5pm while the parks closes at 6.30 (and the walki-talki was turned off, thus, not hearing where interesting animals could be to drive to). Hence, the “late afternoon/early evening game drive was no real one” because no walki-talki was used and because they indicated if we stop we might not be able to continue. Thus, we hardly dare to even asked them to drive slower as they already did for taking photos.
The worst thing was in Amboseli where the (fourth or fifth) driver I had indicated already in the evening that the game drive the next morning starts at 8.30 (despite the agreement mentioned above to start at 6.30). Bensson did not intervene despite being reminded about the contract but tried afterward to justify this very late start with some Amboseli entrance fee issues, but he apparently does not understand what it means to agree on terms. But he just promises and then does not deliver.
They also work together with a hotel in Naivasha called Leisure Apex Resort. When I need to get medicine with a five-minute one way car ride, the receptionist told me that he called a driver who does it for 500 Kenyan Shillings in total for both ways. But then he informed me that he has to inform his manager "Sylvia" about this. And afterwards he suddenly informed me that the trip now costs 1000 Kenyan Shillings .... . And when that driver arrived he immediately also claimed 1000 Kenyan Shillings. Guess what happened.... . I cannot recommend to stay there. Even not jam or honey was provided, also not upon request, for the breakfast bread with butter.
Apparently, Tall Masai works together with a bunch of other companies, and you feel like cars are filled up every day newly just to maximize profit. For example, People who have seen for six days Zebras are suddenly confronted with one person of a one-day safari who's main goal it is to find a Zebra (not that easy in our case in Amboseli). Customers in the same van who contracted with one of the other companies (Karibu) said that they were promised that there would be only 6 people in the car during their 7-days tour but occasionally we were 9 people in the car.
I took the 8 days tour with two full days Massai Mara at the beginning. I ended up having the same route two times (main road via the viewing point to Mara River and back). They just put me consecutively on two vans which start in the Mara.
On the vans: they provide 2WD vans also during the rather rainy and muddy season in April. While you get what you pay, it is rather inappropriate in my opinion to offer at all 2WD cars in this weather conditions. And then get stuck in the mud in the first morning and the breaking down of the van on the second day just supports this opinion. In general, I got the impression that 2WD vans tend to stay mainly on the main roads, which reduces the covering range of the safari.
I asked for a financial compensation proposal after the journey, and since then I have not heard for several days from Bensson/Tall Masai.
As mentioned, I really cannot recommend Tall Masai safari, or you should try to at least not to pay the full amount.
I do not understand how a company like Tall Masai with such an opinion about an agreement can be further listed on this webpage.
US
65+ years of age | Experience level: first safari
EXCELLENT CHOICE
I set my safari up with Benson a month or so before traveling, and he made everything so easy. Being my first trip to Africa, I didn’t have a good handle on which company to pick, but Benson did exactly as he said and took good care of me. I was traveling alone and my son was worried about all the unknowns, but my guide, Geoff, contacted my son via WhatsApp and stayed in contact with him my entire trip. That’s excellent customer service! The 6 days were filled with exactly what I want from my trip. The staff are very knowledgeable and very helpful. Being a senior citizen, they took great care of me the entire time. It was the trip of a lifetime, and I’m glad I picked Tall Masai Safari!
US
20-35 years of age | Experience level: first safari
Ronald was incredibly friendly and a huge part of why my trip was so great.
I had an incredible experience with East African Jungle Safaris! As a solo woman traveler, I was a bit nervous, but I had an incredible time with my guide, Ronald. The sites were beautiful and I really enjoyed the food and my accommodations.
I gather that the itinerary was more flexible than I initially had thought, so I encourage vacationers to play an active role in shaping theirs, though what they proposed was incredible as-is.
I am so grateful to have had the chance to explore Rwanda in all its beauty.
50-65 years of age | Experience level: 2-5 safaris
Stunning diverse natural beauty
Cape Town has so much to offer, stunning sea views, beautiful beaches, mountains, vineyards and wildlife nearby.
Our experience of penguins, whales, dolphins and baboons was amazing . Then the big 5 at Aquila Game Reserve was a hit.
A sunset cruise in Table Bay was breathtaking.
The food was great quality and superb.Food markets very vibey.
Places visited like Stellenbosch, Franschoek, Gordon’s Bay and Hermanus plus the Hemel en Arde wine route was all possible in an our 2 week visit, including a surf at Big Bay.