JP
35-50 years of age | Experience level: first safari
Please confirm your itinerary carefully
We booked a 3 day tour exchanging mails with Suricata Safaris. We selected their tour from many options because they offered a tour with a luxury tented camp by a reasonable price in Safari booking.com. We carefully confirmed their offer many times before the booking, since a safari tour was our main purpose to go to Tanzania.
However, we realized they had prepared just a budget tent for us on arriving at a camp site in the evening on the first day. Here, what I want to say is that there might be difference between their offer shown in Safari booking.com and their actual tour. I recommend you to ask them to make precise itinerary for your tour in order to avoid any misunderstanding. I hope no one have such a disappointing experience anymore.
Finally, though I think it was quite expensive as a safari tour with the budget tent compared with other offers, the only salvation was quality of a driver and a cook.
CH
20-35 years of age | Experience level: 2-5 safaris
Perfect
We had a lot of fun with our driver and very nice game drives. The communication was very good and we can plan everything like we want to do.
I will book again
35-50 years of age | Experience level: 2-5 safaris
Safari Sole is the way to go!
Bryson was wonderful to work with. He was always available and responded to all our questions immediately both before and during our trip. He arranged a ride from and to the Kilimanjaro airport for us. He was at our hotel at 5:00 am and made sure we got to the airport on-time.
Our driver Florian was very skilled and made sure we saw the big 5 and more. Our chef Dula made yummy food for us!
The weather was cold and it rained throughout the two nights we were camping! Perhaps another time of year would be better.
Thank you Bryson, Florian, and Dula!
50-65 years of age | Experience level: first safari
Excellent
The MigoTravel Company, particularly our travel designer, deserve a six star rating! We started investigating a trip to Africa about one year prior to travel. I made inquiries via the internet and heard from many companies. This company quickly rose to the top of the list. Our travel designer's knowledge level, thoughtfulness, communication skills, and efficiency were immediately a notch above the rest. Seemed to truly "care" about our Africa experience. This total approach was worthwhile-the trip could not have been better.
NL
50-65 years of age | Experience level: first safari
Unforgettable roadtrip from Johannesburg to Capetown
Personal contact. Good listening to our wishes and translating in a fantastic program.
FR
20-35 years of age | Experience level: first safari
Excellent
We enjoyed a 2 days safari with Shika. They are well organized starting from the pickup ending by exploring the animals. First day started by a brief description in Zanzibar followed by a Flight to Selous. When arrived to Selous we took our room in the camp. Room was OK. Since we are in the jungle we cannot have more than this confortable room. They we did a village visit and a boat trip Second day was a full day safari for 8 hours. We saw all the animals in the jungle. We had an excellent guide. The food wasn’t so good. A lot of mosquitoes and insects. But again it’s normal for the jungle. The price was a little bit expensive for us but it’s Ok since we have an air transfer. Thank you for this trip
35-50 years of age | Experience level: 2-5 safaris
Fun ,well thought out safaris.i will,be back to the beautiful Uganda.
My trip was well organized and coordinated. Angel gave me details about my trip and was kind enough to change it since it was my first time touring Uganda. I would recommend Travelers link to anyone looking to have a great time in Uganda as I learnt,this truly is the pearl of Africa..
RU
20-35 years of age | Experience level: first safari
Incredible experience with a very friendly and a well equipped company
We flew-in on Arusha, without much planning ahead, like always, we trust things will be fine once you meet the right local people. In our case Saidy. And it was indeed sorted within 30 minutes, right at the hotel. We could jump in a Landcruiser the following morning! We were lucky, we had a private safari (not in a group) which can be fun too, but with just a driver and cook and the 2 of us, you're just more flexible. We were accompanied by a Stanley (driver and guide) a great friendly giant, funny and knowledgeable about all animals around us, always happy to make that extra mile for a better shot. But he was also a mechanic - which gave us a comfortable feeling when we had to change a tire. And a cook (Vale) who cooked us 3 meals a day, early morning, late at night, always fresh and tasty! First to Tarangire, right at the start we already met a group of elephants, giraffes, monkeys, gnoes and other wildlife. Slept on a beautiful spot (!) on top of a valley, the sunrize was epic. Next day a long drive all the way up north-west to Serengeti where literally stumbled over all wildlife you can image. For 2 days we sept in a simple - but perfect tent at a (primitive) campsite. All you need is there, but you are in the bush, so no fancy stuff. Early bed, lost of animals and unfamiliar sounds around you, loved it. Early days, breakfast and started the game drives at 7:30/8. After the 2 day game drive with the (open rooftop land cruiser) back south to Ngorongoro crater, where we also spend a night. We've seen all wildlife we hoped to see, some very close (lions and cheetah next to the care) hippos in a pool and even rhinos from a distance. Special thanks to Stanley and Vale who made the trip a life time experience! Thanks Saidy for arranging everything, end to end to our satisfaction!
20-35 years of age | Experience level: first safari
A professionnel and lovely crew. Best safari ever
A young and smiling team, very professionnel and experienced drivers across Tanzania and Zanzibar
IN
20-35 years of age | Experience level: first safari
Cheats and liars! Do no trust! Do not book with them!
My family and I recently travelled to Kenya and Tanzania to catch the Great Migration. Overall, the trip was fantastic; the wildlife and beauty of both countries was far superior to what one sees on TV!
However, we made a mistake by trusting local (Kenyan) travel agent – Meshack Mutinda Kiilu from Tour Kenya Safari Heights, Nairobi. His agency booked the Kenya part of the tour for us while their partners, 7 Wonders Safari (Tanzania) booked the Tanzanian part.
The stark difference in both parts was surprising, especially given that positive word of mouth is important, and we expected much better service. Not only that, we never thought we would be blatantly lied to and misled.
Firstly, the car and guide we had in Kenya versus what we had in Tanzania were vastly different. The Kenyan car was in poor condition, the radio system didn’t work (which is vital if you want your game drives to be successful), the windows didn’t open, the car wasn’t well maintained, the driver didn’t speak good English and the car frequently broke down – it basically didn’t reverse without stalling.
Secondly, we were promised and had paid for a full day game drive followed by a morning game drive in Amboseli before departing to Nairobi. When we reached Amboseli, our guide informed us that he hadn’t received the money for the morning drive. When we tried reaching Meshack he started dodging our calls and eventually became incommunicado – forcing us to miss the morning drive. Not only that, we reached Nairobi and our driver told us that there was no dinner for us that day or meals the next day (although we had paid for all meals for all days as part of the package) and also that after dropping us off at the hotel in Nairobi (around late afternoon) we would need to pay him for taking us anywhere else since Meshack had not paid him for that.
While planning the itinerary, we had been promised a city tour and visit to a restaurant in Nairobi where guests can feed Giraffes. Our driver informed us that this wasn’t part of the package as per instructions given to him; not only that, Meshack had not even paid him for our last day in Nairobi. The worst part was, we had earlier planned to depart Nairobi the same day we arrived from Amboseli but we spent extra for the hotel for an additional night in Nairobi because Meshack had said that there were planned activities in Nairobi as part of the package.
Not only did we end up having to pay an additional $80 for the vehicle for two days, we had to spend additionally on meals for two days and also pay for airport drop off, which was supposed to be part of our package.
This was in stark contrast to our experience in Tanzania, where the driver, car and tour agency were excellent and gracious and even called us
multiple times to ensure we were having a good time and that everything was going well.
Even the Kenyan driver told us that Meshack had lied to him and not paid him properly, and this was actually the first time he had worked with Meshack and it was going to be the last time.
Our excellent trip and opinion of Kenyan hospitality was marred by what were basically, outright lies and misrepresentations. When we got back and checked, we realized that there are few other reviews also where people have faced the exact same issue with Meshack and Tour Kenya Safari Heights. Anyone reading this review and planning to book through Meshack or Tour Kenya Safari Heights, do so at your own peril!