IL
20-35 years of age | Experience level: first safari
Wonderful
We did a 5 day safari with Matthew in the Northern Circuit. Had a great time!
Matthew is a great trustworthy guy. Has an answer to everything.
Certainly would go back again 5/5
20-35 years of age | Experience level: over 5 safaris
Exceptional. Team are so professional and cater to you needs in every way
Communication was fantastic, trip was incredible much better than I expected as it was great value for money
We found some of the best places we have ever been to and will go back annually as we love it so much! Johnny Prince and his team are so professional and are always there for you throughout your stay!
50-65 years of age | Experience level: over 5 safaris
Dreadful
Thank you for your reply to my son Mathias regarding his review. In response, I have every email and communication between me and Falcon Safaris and am more than happy to go public with them.
1. When I booked the days at the hotel, Patrick Manyika confirmed the booking. Fact. I confirmed when I had paid and asked you for confirmation that you received payment. You did NOT request proof of payment at this time. Fact. You did not reply to my email of 12/12/17 that you confirm receipt of payment. Fact.
2. I recontacted you in July to check all was well. Fact. The first email I got back said that all was ok with the booking. It was 2 days after this you said that you could not find the payment. By this time we were in Zimbabwe with no ability to contact my bank in U.K. Fact.
3. We have been the ones that have done all the leg work in this. Gertrude has simply responded to emails. We have provided proof of payment, more than once. Fact. Our bank has contacted your bank, your bank has not responded.
4. I have more than once requested your formal complaints procedure details and these have not been provided. Fact. This is why we have gone public because Falcon Safaris have made no proactive effort to resolve this issue.
5. You have just hoped we would give up and go away and accept an over £1000 loss. Not going to happen. We paid once in full and then had to pay again to ensure a booking.
CA
50-65 years of age | Experience level: first safari
Kilimanjaro climb (Marangu Route), safari and Zanzibar: truly the trip of a lifetime!
Expect In Africa did an excellent job organizing a trip for our group. We successfully climbed Mt. Kilimanjaro in 6 days via the Marangu Route with the support of our experienced guides. On the safari, we saw an amazing amount of wildlife. Our guides were very knowledgeable, the accommodations were quite luxurious and we always felt safe. This company looks after you well!
DE
20-35 years of age | Experience level: first safari
100% Recomendable
Our experience with Safari Multiways was excellent.
We were a group of 4 persons in an 8 days private Safari in Northern Tanzania (Tarangire-Ngorongoro-Serengeri-Natron)
The communication with the manager Romeo was very smooth and easy. He provided us with all the information. We had in mind an itinerary which was improved with Romeo's recommendations. They can costumise your Safari based on your needs and budget.
Once there, the Safari was excellent. We did not have any problems at all with the accomodations or the park fees, everything went as planned. Our guide, Yuma, was an excellent companion who fulfilled our expectations and more. We learned a lot about animals and nature and we spotted a lot of animals with his help. We totally recommend Safari Multiways to everyone. They're very professional and responsive.
BR
20-35 years of age | Experience level: 2-5 safaris
Very Good and reliable.
I booked with them a 5-day trip in Uganda and Rwanda, with 1 gorilla trekking in each country. As I had an extra day, they added one chimp trekking marking it a 6-day tour. All went really well anda exactly as it was agreed when hiring them.
The contact was also easy, with my emails always being answered very fast.
I certainly do recommend their agency.
US
20-35 years of age | Experience level: 2-5 safaris
Amazing trip thanks to Tammy at Pembury Tours!
We had a large group of people traveling from NYC and planning a trip to southern Africa. Tammy put together an amazing itinerary to Vic Falls, Chobe, and the Okavango Delta. She made great recommendations for lodging and activities and was also super responsive and helpful. Can't recommend her and Pembury Tours enough!
TR
35-50 years of age | Experience level: first safari
excellent friendly and more then we expected
the communication was perfect and always friendly. the safari tours were more than expected.
US
65+ years of age | Experience level: first safari
A wonderful trip with seamless coordination at every step.
Initially, I was concerned that all of the transfers, flights and hotels would not coordinate. Much to my delight, we were met by helpful people (at least four at Maun airport!) at every step who helped us along our journey. The selection of camps was superb and we enjoyed a unique experience at each of them. The hotels in Johannesburg and CapeTown were well appointed and situated for easy access to restaurants. Without exception, the staff at each place we stayed was welcoming and accommodating. At Tau Pan, for example, they stored some medication for me in the refrigerator because of the heat outside.
US
35-50 years of age | Experience level: 2-5 safaris
Outstanding Service from Tammy
I normally like to do all my own planning/research for trips, but we were extremely busy and needed help. So we contacted Pembury based on reviews we had read, and were put in touch with Tammy. Thank god for this.
It's rare to find someone so responsive, and thorough...and just good at her job. We outlined what we wanted, she gave us options, and basically did all the legwork in putting together our itinerary. We never had to chase things down or make corrections, everything planned happened without issue, and she assisted with numerous curveballs we threw her way. She just made it all so easy. It was a tremendous burden lifted...and the result was a vacation that exceeded our already high expectations.
The communications in particular were incredible. Very responsive, managed our expectations re: when we could expect to hear back from her, incredibly friendly...we even got her phone number and were WhatsApp'ing during the trip, so she could make sure things were going smoothly.
By the end of it all, we had invited her to our wedding. !!! So in short, we recommend Tammy/Pembury wholeheartedly and without reservation.