US
35-50 years of age | Experience level: 2-5 safaris
Efficient and organized
Buyaga tours office personnel were in touch with me and coordinated with me. The driver was Erik and he was very good. Everything went off very well, given the high degree of uncertainty there is around tracking and spotting Gorillas (uncertain movement of the animals, uncertain weather in the mountains, uncertain terrain to cross). Overall a great experience. I would say that not all the tourists in our group were in great physical shape, so some of them did struggle at the end. But Im sure everyone agrees that it was well worth the unique experience of seeing them in the wild.
IT
35-50 years of age | Experience level: 2-5 safaris
Customer oriented tour operator
Lilly helped us to organize a 13 day self drive along Namibia letting us discover and visit the most famous place of this amazing country.
The cars we had were well equipped and well maintained.
Lilly helped us to solve some problems we have at the last minute communicating with her in a very simple way. I can not give 5 stars ( this make also the review more realistic)because one of my request has been not realized, I asked to organized a night in a private reserve where predators are present (was my dream), unfortunately the location selected (new) was in an wonderful place but empty of animals. Lilly tried to help to solve the problem but was too late. BTW is a trustable agency that works in a good way.
SA
35-50 years of age | Experience level: first safari
Operator is very nice, accomodating and helpful
He helped us a lot in making a plan of safari, pick and drop from hotel and money chsnge as well.we definitely recomend this operator group.
50-65 years of age | Experience level: 2-5 safaris
Amazing tour and costumer focus for two days safari in Tarangire and Ngorongoro
We have bought 2-day safari from and to Zanzibar by flight. Rehema has welcomed us in Arusha Airport and given a short brifing about the tour. Then, our driver picked us up. He's very experienced person and good and safe at drive, and also a very good guide. He has explained all animals specs. We were comfortable in the jeep during the safari thanks to him. First day Tarangire National Park and second day Ngorongoro Crater where we have visited. We had the chance to catch the opportunity to see very closely all big fives thanks to our driver. We had a picnic lunch for each day. The hotel we stayed was amazing and very comfortable. Dinner and breakfast were very delicious and open buffet. Even if coming back to the airport took five hours and tiring, that was worth it . We have very good memories. I recommend all of you to visit Ngorongoro which is unique in the world.
US
35-50 years of age | Experience level: first safari
Professional and well-knowledge driver with an unorganized company
There's not enough praise I could write for our driver, Khalifa. We deeply appreciate that he didn't follow other drivers and instead took the risk to find the Big 5 during the safari. We felt lucky to have had him as our safari driver. Khalifa took great care of us throughout the safari, creating unforgettable memories.
The main reason I gave four stars instead of five was due to the disorganization at the Jocky Tours office, which affected our waiting time. There was a lack of communication in the morning during the pickup, and when we arrived at the office, they had the wrong information, thinking we were a group of three instead of two. Because of this, we had to change safari drivers. Additionally, they didn't inform us about a 5% transaction fee for using a credit card. Had we known, we would have used cash to pay for the safari tour.
Would we use Jocky Tours again? If I knew I could get the same driver, then yes, I would definitely use them again.
NO
20-35 years of age | Experience level: first safari
Great safari adventure
For our 9-day safari we visited Tsavo west, Amboseli, Lake Nakuru, Ol Pejeta, Lake Naivasha and Masai Mara. Big thanks to Alice and the whole team for organizing everything and making us feel well taken care off during the whole trip.
Our driver guide was an excellent driver, and it was very clear that he knew all the parks very well. He made sure we found all the good spots, and we got to see almost everything we wanted to see, including a leopard and a river crossing in Masai Mara.
The reason we can't give a 5-star review is because of shortcomings in our view related to our driver guide. In short we expected our driver guide to be our guide, in addition to our driver. We felt that the role as guide was less prioritized and he focused only on the work of being a driver.
From the start we did not get the impression that he was interested in getting to know us.
We felt it was difficult to keep a conversation going, and he was using his phone a lot.
We expressed on several occations that we wanted as much time spent on game drives as possible. Almost always he proposed less time driving, and we had to negotiate to get some more time. This made us feel quite
uncomfortable. At times we felt the mood in the car was not good, and on several occations felt we were a liability.
In Masai Mara he proposed a game drive much shorter than what was stated in our itenerary. We raised this with the booking team, which clearified this with the driver, making the last safari day worry-free and a wonderfull day for us.
On a last note, we would absolutely consider traveling with Morningstar again, and also recommend them to our family and friends. We would however try to better align the expectations prior to arrival.
20-35 years of age | Experience level: 2-5 safaris
The tour operator was east to coordinate with and was able to direct to an appropriate accomodation.
I have had the pleasure of experiencing the exceptional professional services offered by Kubwa Five Safaris, courtesy of their friendly and knowledgeable personnel.
Although we have only recently returned from our trip, we are already contemplating another vacation with them, and Kubwa Five Safaris will undoubtedly be our preferred choice.
We firmly believe that the expertly planned trip itinerary enabled us to experience the very best that country has to offer.
I would highly recommend Kubwa Five Safaris to anyone seeking an unforgettable, once-in-a-lifetime adventure at an affordable price. Their services are truly exceptional and deserving of strong consideration.
NL
35-50 years of age | Experience level: first safari
They did a good job overall
We had a wonderful safari, with the big five at the end! If there was a problem, it was always resolved, but sometimes it takes a while, after all, it is not a European pace. Pole Pole, that's a slogan that everyone adheres to. If you set your mind to that, you'll be just fine! The accommodations were fine for 1 night, had 1 cold shower. Flying back didn't go like it did on the way there, but we got there, that's the most important thing. Hakuna Matata, I can look back on this trip with a good feeling, although I was a little annoyed with the "general manager" during the 2nd week. But it works differently in Zanzibar than here in the Netherlands.
35-50 years of age | Experience level: 2-5 safaris
Value for service
We did the 5 days budget safari tour of maasai mara, lake nakaru and naivasha.
Everything was very good and welcoming. We had a great experience. Our tour guide papa was very friendly and knowledgeable about the animals. Food was alright. Stay was good enough. Overall very happy with Jocky safari and will recommend them.
ES
Fantastic safari
It was a fantantastic experience. Much more than expected. The safari was unforgettable. There were plenty of animals and we had a very good guide, Charles.
The tented camp was nice and the food very good, but they should renew the mattresses.
A very recommended experience.