QA
50-65 years of age | Experience level: 2-5 safaris
Very well organised, supportive and friendly team.
Right from well before the trip, the communication from Michael, who made the arrangements including the gorilla permit, was excellent. Once in Uganda, everything was well organised.
Abel is an excellent driver, and knows the local roads very well. If you ask for his help, nothing is too much trouble.
I have no hesitation in recommending Mushraf Travel Agency for gorilla trekking in Uganda.
VN
35-50 years of age | Experience level: 2-5 safaris
Great experience
I had a great experience with Gatatu during my time in Uganda.
Richard was helpful from the very beginning and patiently answered every question that I asked.
He's also a really pleasant person to talk to, too.
Steven was an experienced driver, he mastered the rocky roads with ease.
After the Safari he even drove me to the border with Rwanda and organised for me
a taxi to Kigali which I really appreciated.
I got to see the whole family of gorillas and that made my adventures in Uganda even more amazing
and unforgettable. I'm glad to be the first Vietnamese to ever book a Safari with Gatatu.
35-50 years of age | Experience level: first safari
Reliable Company to deal with.
After a look at the different companies we went with MeruSlope Tours. Communication was good and they picked us up from our Hotel, almost at the time agreed. Our Guide was excellent, we were given lots of information while on Safari and we got to see lots of animals. The first campsite we stayed at was good and had decent facilities. The other two were not so great. None of the camp sites had hot water and the facilities were nothing more than space to put up a tent, a toilet and somewhere to eat. We met other travellers later on who said they had gone to the same areas as us but stayed in much better campsites for the same money. The food was adequate considering the facilities available but I am sure it could have been better too. It was said that towels were provided but this was not the case, no biggie for me, I don t like cold shower but I would have brought one if I had known. At the end of the day, it was the animals we came to see and we saw lots of them. If the last two campsites had been a little better then we would have been 100% satisfied.
20-35 years of age | Experience level: first safari
A great and adventurous experience with courteous staff guiding every step.
Communications is good and i must commend the company the good staff they have. It is understandable given the big numbers at Maasai Mara for the Christmas holiday not everything was expected to be 100% but it was a worthy experience. The safari tour itself is good but there always room for improvement and additions which i believe the company is seized. Mara i think is an expansive area which can be explored more though i fully understand this will increase the number of days one takes and the cost. This i humbly think would be a good consideration for the company as they plan ahead.
NO
35-50 years of age | Experience level: first safari
We loved it.
John was the Perfect guide, he New exactly where to take us so we was close to the animals. He was great to the children and full of knowledge. We had the time of our life. I can warmly recomend Enchanting Tanzania safaris.
35-50 years of age | Experience level: over 5 safaris
Professional and efficient.
Planning the trip was managed extremely well especially since travel was at a busy time of year and not much notice was given. All communication was by email, responded to promptly and efficiently. Different options were provided along with recommendations based on local experience. Best of all, everything went according to plan and overall result was a stress free trip. I would recommend Discover Africa to my associates and friends.
US
Experience level: first safari
East Cape Tours delivered a fantastic Kruger experience!
This was our family's first visit to South Africa and we needed advice on the best place for a big-five safari. I looked around on the web and found East Cape Tours. It was a shot in the dark, but the reviews looked promising. Let me tell you, this company gets an A+. In a tight booking market, they found us the best possible luxury lodge inside Kruger National Park (Fitzpatrick's at Jock Lodge, see my review on Trip Advisor), and they put together a four-night/five-day package and guided us throughout the booking process. We paid them for everything in full 60 days before the trip, including for the airport transfers to/from Kruger, and crossed our fingers that all would be well upon our arrival. And it was; everything was perfectly arranged. I am pleased to report that we had zero hassles with the transfers and the lodge. Everything was taken care of by East Cape! Our agent was Nerine du Plessis. We highly recommend Nerine and would use her again. Thank you, Nerine and East Cape Tours, for making our family holiday so very special.
DE
35-50 years of age | Experience level: first safari
Well organized tour!
I really enjoyed my Trip to Uganda.
Sander from Grassrootz Adventures planned my trip very well and there were no problems at all. I got a quick response on my Emails from the first offer until the end of my trip.
I had close contact with the local people and the staff were helpful and kind. Especially my driver Paul tell and show me a lot of Uganda.
Full recommendation!
IT
35-50 years of age | Experience level: 2-5 safaris
My exprience with tour operator was morverlours,exciting and full of satifactions.
I went to Kenya with my family in december last year for a Holiday and i would say is the best Holiday i ever had for along time.Every cent spent was Worth it.The visit to masai mara was magical,such abeutiful park full of wild animals absolutely wonderful.Thanks for everything you have made my Holiday abrilliant one.
CA
50-65 years of age | Experience level: 2-5 safaris
Great and extensive tour, KWSS is a great outfit
We had a wonderful time in Kenya, Uganda and Tanzania all with KWSS. Mr. OT is a lovely Man and goes the distance to please his customers. We drove over 4000 km with the company tour guides and saw a lot and they all wanted us to have a great time.
We received all that was promised and for the most part were please with everything. Some of the hotels I would not return to but there were also some that were just amazing.
We did get an auto breakdown in Uganda but it was fixed and we did get to our destination albeit late and had to be up the next day for 5:00 am to drive another 2 hours to see the gorillas up close and personal.
We saw a plethora of flora and fauna and loved every minute of seeing the animals in their own environment.
One does have to understand that you are holidaying in Africa and that the standards are different from other countries and that you will encounter issues that you would not in other countries such as broken items in hotel rooms etc.
All in all, we had a marvelous time. We paid KWSS ahead of time and there were no issues whatsoever in terms of payments.
My family are vegetarian and for the most part our dietary concerns were met and we ate some solid meals and some that weren't that good but we survived and nobody got sick.
I can recommend our guides Anthony, David, Michael. Our guide in Uganda was Edward or Eddie, we found him a bit odd but was never late and very informative. Eddie got stuck with the brakes of the vehicle. We were delayed about 3-4 hours for a garage to change the master cylinder. Having a good knowledge of mechanics I knew and told him that they brakes needed to be bled to remove the air lock. I did tell Eddie but he said "it was done" when it hadn't so we were stuck going a painful pace down steep mountain passes because our brakes were questionable. The brakes were fixed the next morning by bleeding them.
All in all I can really recommend KWSS they are all good people.
Some of the hotels that I would not go to again are: The Elegant Hotel, Bungoma (kids screaming and slamming doors the whole night)
Bunyonyioverland (mattress awful, sheets awful, no shower curtain and electrical current going through the shower and shocked me), Hotel Paradise in Jinja I would also upgrade since it wasn't awful it was a way out of town, The Charity Hotel in Arusha is OK but I would again upgrade it since it is far from the town but OK and a bit old and in disrepair
Silver Springs in Kampala was amazing, great food and great accomodations
Kibos Safari Camp Amboseli was a great place for New Years (Absolute best place)
Kingfisher lodge was great but bathrooms downstairs not great for us older than 50's people
Kibale Forest Camp (no complaints)
