JP
65+ years of age | Experience level: first safari
79th IUGS Executive Committee meeting and African Event
WE could spend quite secured trips from Nairobi Airport to Conference hotel, all venues during conferences and go back to the Airport safely. The office arranged some optional tours according to the requests from each guests. We spent a quite nice time at Nairobi during conferences. Most participants enjoyed the life at Nairobi.
CA
20-35 years of age | Experience level: first safari
Responsive, information, sometimes forgetful
They were very responsive during their work hours (which can be found online). They were happy to answer any questions I had. Occasionally there were some issues on paperwork such as dates were incorrect or they missed adding something to the voucher for the safari but when I caught it, it would get corrected very quickly. So pay attention, both otherwise lovely people to work with.
35-50 years of age | Experience level: over 5 safaris
Good
We had a great trip to Namibia, We had a superb guide Buzzy Joel. The area was fantastic, saw great game, the resorts we stayed in were fantastic.
TR
20-35 years of age | Experience level: first safari
It was absolutely amazing. I had a great time and I will definitely go back. This was very fantastic
The best thing about Tanzania safaris is the food. The food is very cultural and it tastes amazing.
NO
20-35 years of age | Experience level: first safari
Fantastic experience
Really nice guides who gave me a really good experience. We were in the Ngorongoro crater which was amazing, before we drove to Serengeti.
We saw a lot of animals and the guide did what he could to make us see everything that we wanted to.
NO
20-35 years of age | Experience level: first safari
Amazing
We went too the Ngorongoro Crater and Serengeti National Park and had a total of 2,5 days with Safari. The guides were kind and made sure we had the best possible experience. We had an amazing time as a group and got too se everything we wanted.
NO
20-35 years of age | Experience level: first safari
It was an fantastic experience.
The guides were very helpful, good to explain and answering our questions. They were open for changes along the way. I am very happy for the experience and the memories we made together.
DE
20-35 years of age | Experience level: 2-5 safaris
Super friendly, shows a lot, very entertaining
Super fun, worth every cent, prefer the overnight stay tour tho!
CA
Experience level: 2-5 safaris
The tour operator provided a very professional, punctual and friendly service.
This was an excellent tour visiting South Africa, Zimbabwe and Botswana, The staff everywhere were fantastic, the hotels were very good, all excursions hit the mark with a little bit of everything, from the magnificent Victoria Falls, land and river safaris in Botswana and the vibrant city of Cape Town. My tour operator Adelle Bell made sure everything ran smoothly from airport pick up to day trips. The only reason I did not give this tour 5 stars was the first hotel. This hotel is right in the city center and extremely noisy, however the food, staff and rooms made it bearable,
CA
20-35 years of age | Experience level: first safari
Good customer service
First of all, their service is super good. I've exchange many emails with the team and they were always quick to answer and also giving detailed responce. I book a 5 days Kruger Safari. The value was perfect. Not the Big luxurious food/accomodation, but this is what I expected for a 1000$ CAN trip. I got the chance to be in their freshly new rooms at Kruger Adventure Lodge. It was beautiful and well situated in a quiet spot. About the staff, their were nice, I would say that in Canada we always offer better customer service, so if we compare with the African service I got in other place, it was normale.
Except of the first reservation exchange initially, I never spoke or saw anyone from The Mzansi Experience, their are a just the one that sell you the package with transportation (Safarilink) and the lodge package.
